Top 5 Service desk agent Jobs in Fort Payne Al

Front Desk Agent
Holiday Inn Express & Suites Fort Payne —Fort Payne, AL
- $11 - $14 an hour
- Weekends as needed
- Ability to walk for extended periods
- Writing skills
- English
Quick Apply
Real Estate Sales Agent - Verified Referrals Provided
The Jason Mitchell Group —Alabama
- $60,000 - $300,000 a year
- Contract
- Sales
- Mid-level
- Real Estate License
- Flexible schedule
Quick Apply
Senior Mortgage Loan Originator II - (Las Vegas, NV)
America First Credit Union —United States
- Full-time
- Background check
- 5 years
- Computer literacy

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Front Desk Agent
Holiday Inn Express & Suites Fort Payne —Fort Payne, AL
You will play a key role in ensuring a welcoming and seamless guest experience while supporting the overall operations of the front desk.
$11 - $14 an hour
Quick Apply
Real Estate Agent - Lead Pro Agent (Zillow Flex & More)
The Hester Group —Calhoun, GA
Details Job type: Full-time, independent contractor Schedule: Self-managed; weekends and some evenings as needed Compensation: Commission-based with realistic…
$48,226.91 - $196,492.21 a year

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Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
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Front Desk Agent
Foxfruit —Columbus, OH
Answer and direct incoming phone calls. The ideal candidate will greet visitors, assist customers, coordinate appointments, and ensure an organized and…
$3,625 - $4,350 a month
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service desk agent jobs near fort payne al

Front Desk Agent

Holiday Inn Express & Suites Fort Payne
Fort Payne, AL

Quick Apply

Job Details

Full-time
$11 - $14 an hour

Qualifications

Writing skills
English
High school diploma or GED
Decision making

Full Job Description

Where Great Service Meets Great Careers

Perks

Competitive pay, bonuses, employee rate, IHG training

Join Our Team!
We are a fast-growing hospitality management company dedicated to creating memorable experiences for our associates, guests, owners, and communities. At the heart of everything we do is care - we care for people so they can be their best.

Job Summary
As a Front Desk Agent, you will be responsible for providing exceptional service to our guests. This includes handling check-ins and check-outs, responding to guest inquiries, and processing payments in compliance with hotel standards. You will play a key role in ensuring a welcoming and seamless guest experience while supporting the overall operations of the front desk.

Key Responsibilities

Deliver outstanding customer service to guests and owners during check-ins, check-outs, and throughout their stay.
Manage reservations and confirmations efficiently and accurately.
Maintain the organization and functionality of front desk operations.
Handle multiple tasks with attention to detail while staying service-focused.
Communicate effectively with guests, team members, and other departments via phone, email, and written messages. Document relevant information in logbooks as needed.
Resolve guest issues professionally and with a hospitable attitude.
Provide accurate information to guests and visitors about hotel services, amenities, and local attractions. Coordinate special requests or arrangements as needed.
Adhere to all operational policies and procedures, including those related to cash and credit card handling, safety, and security. Maintain compliance with all hotel standards to consistently exceed guest expectations.

Education & Experience

Previous customer service experience is required, ideally in a hotel or related field.
High school diploma or equivalent is required.
Flexibility to work varying hours, including weekends and holidays.
Proficiency in English (spoken, read, and written) is essential.
Ability to learn quickly and excel in a fast-paced, guest-facing role.
Strong multitasking skills and attention to detail.

Physical Requirements

Ability to lift, push, and pull moderate weights (minimum of 20 lbs).
Must be able to stand, walk, bend, and lift throughout the entire shift.
Clearly convey information and ideas both verbally and in writing.
Make sound decisions quickly and accurately, even in high-pressure situations.
Listen actively, understand, and address concerns raised by guests and coworkers effectively.

Equal Opportunity Employer (M/F/D/V)

Quick Apply

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service desk agent jobs in fort payne al

Front Desk Agent

Real Estate Sales Agent - Verified Referrals Provided

Senior Mortgage Loan Originator II - (Las Vegas, NV)

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