Call Reception and Prioritization:
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Answer incoming 911 emergency and non-emergency calls promptly and efficiently, while prioritizing calls based on the nature and urgency of the emergency.
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Relay accurate information to dispatchers based on the nature of the emergency.
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Operate communication equipment, including radio systems, telephones, computer-aided dispatch (CAD) software, and other tools necessary for effective communication.
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Use communication skills to de-escalate potentially volatile situations and assist callers, while emergency responders are enroute.
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Remain calm, composed, and professional, even in high-pressure situations, providing clear and concise instructions to callers.
Data Entry and Recordkeeping:
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Obtain essential details from callers, including location, nature of the incident, and any injuries or hazards.
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Accurately enter incident information into computer systems, ensuring that all calls and actions are documented properly for legal and operational purposes.
Follow Protocols and Procedures:
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Adhere to established protocols and procedures for handling various emergency situations.
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Comprehension and application of the division’s confidentiality policies and rules regarding the discussion or release of information acquired in the workplace to the public, the media, or others.
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Obey applicable local, state, tribal or federal statutes or codes as appropriate.
PHYSICAL REQUIREMENTS:
The Public Safety Communications Officer – Call Taker position demands the ability to manage a high volume of stress effectively and maintain good hand-eye coordination. This position requires good eyesight and hearing in both ears, with the ability to wear a headset during shift hours. The Call Taker must have a clear speaking voice and the dexterity to use both hands and fingers for typing and handling call management tasks. The role primarily involves sitting for extended periods, with occasional walking or standing, along with the ability to lift up to 10 pounds.
ENVIRONMENTAL CONDITIONS AND WORK HAZARDS:
Work is primarily conducted in a climate-controlled office setting. The role requires prolonged periods of sitting and extensive use of computers and other office equipment, which may lead to eye strain and repetitive motion injuries. Employees may frequently engage in meetings and teamwork, requiring effective communication in shared spaces. The position involves minimal physical exertion, primarily consisting of desk work, although occasional movement within the office may be required. Employees will work under standard office lighting and may experience moderate noise levels from office equipment and conversations.
SUPPLEMENTAL INFORMATION:
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
EEO STATEMENT:
St. Lucie County BOCC is an Equal Opportunity Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
