Clinical Operations Coordinator
Southern Comfort Health — Direct Primary Care
Starting salary
$40,000–$50,000 annually
Hours of operation-Monday–Friday, 9:00 a.m.–5:00 p.m.
Employment setting-Small, collaborative clinical team
Language preference-Bilingual candidates preferred, not required
About Southern Comfort DPC Clinics
Southern Comfort Health is a Direct Primary Care practice focused on accessible, relationship-based care. We work closely with our patients to coordinate care, improve continuity, and create a more personal healthcare experience without the limitations of a traditional fee-for-service office.
The Opportunity
We are seeking a Clinical Operations Coordinator to help keep our clinical and administrative workflows organized, responsive, and patient-centered. This role combines clinical support, care coordination, patient communication, and office operations.
We are a small, collaborative team where flexibility is essential. This role requires someone who is adaptable, proactive, and willing to support both clinical and administrative needs as they arise.
Key Responsibilities
- Prepare patient charts in advance by confirming labs, imaging, specialist notes, hospital records, and other required documentation.
- Coordinate specialist and diagnostic referrals, including supporting documentation, follow-up, and patient updates.
- Submit and track prior authorizations for medications, referrals, imaging, and other clinical needs.
- Manage medication and pharmaceutical operations, including refills, inventory, ordering, deliveries, expiration dates, and related documentation.
- Process medical records requests and organize incoming records, faxes, and documents within the appropriate patient chart.
- Communicate with patients by phone and text, return messages, provide physician-directed instructions, and schedule appointments and follow-up visits.
- Support accurate EMR documentation, contact information, chart organization, and day-to-day system management.
- Identify opportunities to improve workflows and help streamline administrative and clinical processes.
- Cross-train with clinical staff and provide clinical support and coverage within the Medical Assistant scope of practice.
Qualifications
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
- At least three years of Medical Assistant experience; primary care experience is preferred.
- Pharmacy knowledge is highly desired
- Experience with electronic medical records and strong overall computer proficiency.
- Excellent organization, communication, attention to detail, and critical-thinking skills.
- Professional, dependable, and comfortable managing multiple priorities in a fast-paced environment.
- Phlebotomy experience is preferred for occasional coverage during high-volume periods.
- Reliable transportation.
Benefits:
Benefits and additional compensation details will be discussed during the interview process.
What Success Looks Like
You anticipate what the team and patients need, follow through on details, keep clinical information organized, and look for practical ways to make the practice run more smoothly.
Please do not contact the clinic directly. All communication regarding this position will be conducted exclusively through Indeed. We are not accepting phone calls, emails, or in-person applications. Any applications submitted outside of Indeed will not be considered.
Pay: From $40,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
