When you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.
We are currently looking for a Retail Banking Trainer to join the Landmark team. Here are all the details:
HOW YOU WILL CONNECT
Delivers the Landmark National Bank commitment To be champions and catalysts for our communities by delivering the technical skill training for frontline bank staff, retail operations training. The Retail Banking Trainer is responsible for designing, delivering, and evaluating training programs that support the development of retail banking employees. This role ensures frontline staff possess the knowledge, skills, and regulatory understanding necessary to provide excellent customer service, maintain operational compliance, and support the bank’s sales and service objectives.
The trainer partners with branch leadership to strengthen employee performance in areas such as deposit products, consumer lending, customer experience, regulatory compliance, and operational procedures.
WHO YOU ARE
-
Bachelor’s degree in Business, Finance, Human Resources, Education, or related field preferred. Previous banking and management experience is required
-
3–5 years of experience in retail banking operations, branch management, or banking training.
- Strong understanding of branch operations, deposit products, and customer service practices.
- Previous experience delivering training or coaching preferred.
- Strong presentation and facilitation skills.
- Knowledge of retail banking regulations and compliance requirements.
- Ability to translate complex banking procedures into easy-to-understand training.
- Excellent interpersonal and communication skills.
- Ability to manage multiple training initiatives simultaneously.
Key Competencies
- Instructional design
- Communication and presentation
- Coaching and development
- Regulatory awareness
- Relationship building
- Organizational skills
Performance Measures
- New hire training completion rates
- Employee knowledge assessment scores
- Competency Scores
- Branch operational error reduction
- Employee engagement and training satisfaction
- Compliance training completion
Training Development
- Design and develop training programs for retail banking staff including tellers, personal bankers, assistant bank managers and bank managers.
- Create programs and curriculum to include full training calendar, training manuals, job aids, and e-learning modules related to retail banking operations and consumer lending.
- Update training materials to reflect new products, policies, regulatory requirements, and system changes.
Training Delivery
- Facilitate instructor-led training sessions for new hires and existing retail staff.
- Conduct onboarding training for new branch employees.
- Deliver training related to customer service, sales techniques, leadership and management training, operations, regulations and relationship building.
- Provide training on core banking systems and digital banking tools.
Performance Support
- Observe branch operations and provide coaching to improve service quality and operational accuracy.
- Work with Bank Managers and Assistant Bank Managers to identify training needs and skill gaps.
- Provide follow-up coaching and reinforcement training.
Program Evaluation
- Track and measure training effectiveness through assessments, feedback, and performance metrics.
- Maintain training records and documentation.
- Recommend improvements to training programs based on outcomes and business needs.
Collaboration
- Partner with HR, compliance, and retail leadership to support employee development initiatives.
Assist with leadership development training for emerging branch leaders.
PHYSICAL DEMANDS
-
The physical demands listed below are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Ability to stand and present for extended periods during training sessions.
-
Position requires approximately 25% travel; employee must be able to travel to conduct in-branch training.
BENEFITS WE OFFER YOU
Group health, dental, and vision insurance options
Health savings accounts (HSA) and Flexible spending accounts (FSA)
Fully paid Life Insurance and Long-term disability
401k options with 401k Matching and Profit Sharing Retirement Plan
Paid Time Off (PTO) program in addition to 11 paid holidays
Discount on various bank services
Employee Referrals
Wellness Reimbursements
529 College Savings Plan Payroll Deduction
A credit and background check is a final part of the hiring process.
Landmark National Bank is an EEO/AA/ADA/Veteran employer.
