Top 11 Helpdesk manager Jobs in Fort Shafter Hi

Technical Services Technician I
Sonic Healthcare USA, Inc —‘Aiea, HI
- $22 - $25 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Help Desk Technician
Hawaii Tech Support —Honolulu, HI
- Email
- English
- Research
- Office
- Health insurance
- Dental insurance
IT Help Desk I (Pipeline)
Lucayan Technology Solutions LLC —Honolulu, HI
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
Quick Apply
IT Business Applications Manager
Young Brothers —Honolulu, HI
- $125,449 - $140,000 a year
- Extended hours
- Hybrid work
- Computer Science
- Office
- SQL
Senior Help Desk Manager
C3EL —Honolulu, HI
- 8 years
- High school diploma or GED
- Senior level
Manager IT and Corporate Security
Olivine, Inc. —Kapolei, HI
- $125,000 - $150,000 a year
- Full-time
- Google Workspace
- 7 years
- Office
IT Helpdesk II
Lucayan Technology Solutions LLC —Honolulu, HI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Service Desk Technician, 99 Main Office
Foodland Super Market, Ltd. —Honolulu, HI
- Weekends as needed
- Writing skills
- Mid-level
- Office
Quick Apply
Manager, Information Technology (IT) Operations
Hawaii Dental Service (HDS) —Honolulu, HI
- Full-time
- Computer science
- Azure
- Computer Science
Manager, Information Technology (IT) Operations
Hawaii Dental Service —Honolulu, HI
- $100,000 - $120,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply

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IT Help Desk I (Pipeline)
Lucayan Technology Solutions LLC —Honolulu, HI
Associate degree in IT or related field preferred. Experience: 1+ year of experience in a help desk, IT support, or desktop technician role.
Quick Apply
Manager IT and Corporate Security
Olivine, Inc. —Kapolei, HI
Technical Leadership; Hands-on Contribution: Provide technical leadership in the management and optimization of our environment including software tools and…
$125,000 - $150,000 a year

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Manager of Technology
Yardmaster, Inc. —Blacklick, OH
Maintain IT asset records, license tracking, and participate in budgeting. A degree or formal studies in Information Technology, Computer Science, or a related…
$75,000 - $85,000 a year
Quick Apply
IT Service Desk Manager
VoxTel Pro —Columbus, OH
The IT Service Desk Manager provides technical support to both internal and external customers through phone calls, website chats, emails, etc.
$52,750 - $56,000 a year
Quick Apply
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Technical Services Technician I

Sonic Healthcare USA, Inc -
‘Aiea, HI

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Job Details

Full-time
$22 - $25 an hour

Qualifications

Computer operation
Laptop (troubleshooting support)
IT service management
Windows
Printer (troubleshooting support)
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Telecommunications systems
Virtualization
WAN
Server virtualization
Networking equipment (troubleshooting support)
IP networking
Faxing
Desktop administration
Peripheral hardware support

Full Job Description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Location: Aiea, HI (On-site)
Days: Monday - Friday
Hours: Shift scheduled between 6:30am – 6pm

Full-time: Benefit Eligible, 40hr/wk

Base hourly pay rate: $22.00 - $25.00

Position Summary

The Technical Services Technician I provides first line support to internal and external clients for all IT Infrastructure and Application related incidents and requests through request tools, emails and telephone calls. Assigns tickets to the appropriate technology support groups and track them to closure. Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology. Studies and analyzes systems needs, troubleshoots technical problems and trains users. Advises users on the interpretation of IT reports and report capabilities, limitations, etc. Provides user support, new hire system setups, group metrics and desktop/laptop software evaluations and upgrades. Provides quick response to ensure maximum uptime of all users and performs end user training when necessary.

Job Responsibilities

Essential Functions:

Technical Support:
- Provide immediate response to technical questions and problems related to hardware, network or application related issues.
- Quickly determine the scope and urgency of reported problems.
- Diagnose and troubleshoot problems encountered with personal computer hardware, software and peripherals.
- Resolve common IT issues remotely or in person.
- Provide feedback on open issues.
- Create, resolve and close tickets in a timely manner.
- Participate on an on-call basis.
- Configure and install personal computer hardware and peripherals.
- Provide software installation.
- Proactive engagement with lab and administrative personnel to build trusting relationships.
- Adheres to safety, confidentiality and legal requirements.
Training & Education:
- Provide education on systems to all new employees and existing employees as needed.
- Apply basic understanding of customer service.
- Ability to work with customers of a widely varying skill level and instill confidence in Information Technology.
Inventory & Repairs:
- Manages inventory of personal computing devices in the asset database for their support area.
- Performs limited repairs to hardware,
- Performs limited repairs to hardware, including hard drive, power supply and motherboard replacements, as well as addressing other simple, miscellaneous issues.
Special Projects:
- Participate in process improvement projects.

Skills:

Ability to develop business relationships and communicate effectively with the user community, peers and supervisors.
Apply basic knowledge of processes and resources required to perform analytical and technical tasks on a PC systems.
Experience with help desk or request tracking software.
Experience producing progress reports.
Ability to use data and logic to quickly find solutions to difficult challenges.
Adheres to schedules and agendas and respects others’ time.
Adjusts effectively to new work demands, processes, structures and cultures.

Other Functions:

Perform other duties as assigned.

Job Qualifications

Required:

Minimum of 1 year experience providing IT Support in an Enterprise environment.
Understanding of IT Service Management (Incident and request management).
Basic understanding of Windows Operating System, Personal Computer Hardware, applications and peripherals.
Basic knowledge of desktops, servers, printers, terminal servers, Xerox Document Management, Telecommunication, telecommunications systems, fax servers, and network devices and ability to identify problems and fixes.
Basic networking skills (LAN/WAN/VPN)
Basic server administrative skills (Physical/Virtual)

Preferred:

High School diploma or GED required. Some college or technical school course work related to the Information Technology field a plus.

Physical Capabilities

Light to moderate physical effort (lift/carry up to 50 lbs.)
Occasional reaching, stooping, bending, kneeling and crouching.
Occasional carrying, pushing, and pulling of objects.
Frequent, prolonged standing/sitting/walking.
Extensive computer work.
Frequent use of telephone and fax.
Occasional travel required to interact with Division personnel and/or attend meetings or educational training.

License Certification:

Scheduled Weekly Hours:

Work Shift:

Job Category:

Information Technology

Company:

Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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helpdesk manager jobs in fort shafter hi

Technical Services Technician I

Help Desk Technician

IT Help Desk I (Pipeline)

IT Business Applications Manager

Senior Help Desk Manager

Manager IT and Corporate Security

IT Helpdesk II

IT Service Desk Technician, 99 Main Office

Manager, Information Technology (IT) Operations

Manager, Information Technology (IT) Operations

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