Job Description:
Summary:
Specific duties may include, but are not limited to:
- Provide daily onsite operational and sustainment support for installed classroom audiovisual equipment, including networking and TEAMS video conferencing for Fires Classroom Program (FCP) classrooms.
- Maintain a daily log of performance tasks, customer requests, and known issues; track and capture workload using the AESMP and SharePoint ticketing systems.
- Provide status reports of daily activities, recurring issues, and classroom maintenance; capture daily and weekly sustainment reporting requirements via the SharePoint ticketing system and FCP repository.
- Perform monthly preventative maintenance on installed AV equipment by cleaning projectors and equipment cabinets, changing filters and projector lamps, and ensuring equipment is functional.
- Identify, troubleshoot, and resolve classroom equipment issues; replace parts as required and maintain accountability of equipment and repair parts.
- Serve as the classroom support representative for the FCP, maintaining routine communication with the COR and performing weekly inventory of shelf stock equipment.
- Maintain the common operating picture of all FCP classrooms and ensure they are fully functional and operating as designed.
- Enter sustainment tickets into the SharePoint ticketing system, monitor tickets until completion, and provide COR monthly reports of work completed or pending.
- Report daily issue of bulbs and repair parts by classroom, coordinate with FCP technical support to resolve issues, and restore classrooms to full functionality.
- Interpret audiovisual signal flow wiring diagrams and schematics and repair communication cabling as needed.
- Document shipping and receiving equipment repair or replacement parts; produce audio products for presentations, ceremonies, conferences, and other events and set up equipment for others to use.
- Receive requests for audiovisual equipment and set up to record ceremonies and events; conduct site surveys to determine power access, furniture arrangement, and speaker requirements.
- Determine quantity and configuration of equipment; pack, transport, install, adjust, maintain, and operate audiovisual equipment to support command events.
- Test systems before events, monitor output, and adjust mixers, filters, and equalizers to ensure high‑quality sound reproduction.
- Develop and manage the audiovisual loaner program by maintaining, issuing, and receiving equipment and provide instructions and briefings on the use of AV systems and instructional technology.
- Perform audiovisual setup for special events and respond to service requests within required timelines – two hours for classroom support and four hours for other requests.
Job Requirements:
Required Qualifications:
- Associate’s degree in a related field or three (3) years of technically related field experience providing audiovisual support.
- InfoComm International Certification in Audiovisual Technology; CTS Installation certification preferred; certifications must remain current.
- Basic Crestron, AMX, Biamp, and Extron training within 120 days of contract award (training at contractor’s expense).
- Basic knowledge of equipment settings for normal operation of audiovisual and information technology systems.
- Ability to lift/carry up to 50 pounds and climb/work at heights of 20 feet.
- Solid oral and written communication skills.
Clearance: Requires an Active SECRET Clearance
Location: Ft. Sill, Oklahoma
Travel: Some travel may be required
