Top 129 Customer experience specialist Jobs in Fort Smith, Ar

Continuous Improvement Specialist
Summit Utilities Inc —Fort Smith, AR
- Full-time
- Engineering
- Mid-level
- Business
- Health insurance
- Vision insurance
Quick Apply
Customer Relations Specialist
Crain Automotive —Fort Smith, AR
- Dealership
- High school diploma or GED
- Associate's degree
Quick Apply
14d
Customer Service Specialist
Interactive Resources Ir —Fort Smith, AR
- $18 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Change Management Specialist
Summit Utilities Inc —Fort Smith, AR
- Full-time
- Engineering
- Mid-level
- Training & development
- Health insurance
- Vision insurance
Quick Apply
Claims Specialist - Bilingual
Pallet Logistics of America —Fort Smith, AR
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health savings account
- AD&D insurance
Quick Apply
Financial Services Professional - Hybrid Remote (AR)
Bankers Life —Fort Smith, AR
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
Outreach Specialist
Easy Wireless —Pocola, OK
- From $16.50 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Talent Acquisition Specialist
Contact Government Services, LLC —Fort Smith, AR
- $50,000 - $75,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Marketing Content Specialist I
ArcBest Technologies, Inc. —Fort Smith, AR
- Full-time
- Marketing
- Computer literacy
- Mid-level
5d
Administrative Program Specialist
MELE Associates, Inc. —Fort Smith, AR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
4d
Inpatient Eligibility Specialist
Mercy —Fort Smith, AR
- Full-time
- Hospital
- High school diploma or GED
- Math
- Health insurance
- Dental insurance
13d
Warehouse Specialist
Parsons —Fort Smith, AR
- $15.68 - $71.30 an hour
- Microsoft Excel
- Mid-level
- Forklift
- Wellness program
- Paid holidays
Consumer Banking Relationship Specialist (Relationship Banker)
Bank OZK —Fort Smith, AR
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Driver Retention Specialist II
USA TRUCK, INC. —Van Buren, AR
- Full-time
- Mid-level
- Office
- High school diploma or GED
Health Information Specialist I - Fprt Smith, AR
Datavant —Fort Smith, AR
- Overtime
- Microsoft Excel
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
5d
Fort Smith, AR - IT Support Specialist
OK Foods —Fort Smith, AR
- Computer literacy
- Writing skills
- Ability to lift 50 pounds
10d
Salon Customer Experience Specialist - Central Mall
JCPenney —Fort Smith, AR
- $12 - $15 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance
EH&S Specialist
Georgia-Pacific —Fort Smith, AR
- Pass drug screening
- Mid-level
- Continuous improvement
- Health savings account
- AD&D insurance
Specialist Footwear
DICK'S Sporting Goods —Fort Smith, AR
- Full-time
- Background check
- High school diploma or GED
- 1 year
Parts and Service Specialist
MHC —Van Buren, AR
- Full-time
- Warehouse
- 1 year
- Communication skills
- Profit sharing
- Disability insurance
Quick Apply
14d

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Continuous Improvement Specialist

Summit Utilities Inc -
Fort Smith, AR

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Vision insurance

Qualifications

Process modeling

Full Job Description

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).

Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We are pleased to announce an exciting opportunity for a Continuous Improvement Specialist (SGL 16) to join our team. This position is available on a hybrid basis in Little Rock, Fort Smith, or Fayetteville, Arkansas, and Portland, Maine. We will also consider candidates in Texas who are able to work remotely.

POSITION SUMMARY

The Continuous Improvement Specialist enables successful adoption and sustainment of process improvements and operational changes by integrating process improvement discipline into Continuous Improvement (CI), Kaizen, and project‑driven initiatives. This role ensures that process changes are evaluated, governed, implemented, and embedded into standard work with minimal disruption and maximum value realization.

This role serves as a bridge between CI execution, project delivery, and organizational adoption, ensuring improvements do not stop at implementation but become durable, repeatable ways of working.

PRIMARY DUTIES AND RESPONSIBILITIES

Embed Management of Change (MOC) practices into CI, Kaizen, and process redesign efforts.
Partner with CI leads and process owners to ensure improvements include adoption, readiness, and sustainment planning.
Support multiple types of process change, including incremental CI improvements, project‑driven changes, and regulatory or technology‑enabled changes.
Conduct structured assessments of impacts to:
- Process steps and workflows
- Roles and responsibilities
- Systems, data, and controls
- Training and documentation needs
Identify adoption risks such as workarounds, ownership gaps, and cross‑functional misalignment.
Support process change intake, prioritization, and approval workflows.
Ensure changes align with defined governance, risk thresholds, and decision rights.
Help clarify ownership and accountability for process changes across functions.
Ensure updated processes are translated into:
- Standard operating procedures
- Job aids and visual work instructions
- Training and transition materials
Partner with training and functional leaders to support readiness for new ways of working.
Define adoption and sustainment indicators for process changes.
Monitor early execution, identify breakdowns, and recommend corrective actions.
Support reinforcement through feedback loops and PDCA cycles.
Facilitate cross‑functional working sessions focused on:
- Change impact assessment
- Organizational alignment
- Ownership and handoff planning
Act as a neutral facilitator focused on process clarity, execution discipline, and risk reduction.

EDUCATION AND WORK EXPERIENCE

Bachelor’s degree in business, engineering, operations, or related field
2 years of experience in Continuous Improvement, process improvement, operational excellence, and change management
Strong understanding of process mapping, standard work, and improvement methodologies
Ability to work effectively across functional boundaries
Experience supporting CI, Lean, or Kaizen initiatives
Certifications in Lean and Org Change Management
Familiarity with MOC, operational governance, or regulated environments
Experience partnering with PMO, IT, or transformation teams
Background in utilities, or operations‑heavy environments

KNOWLEDGE, SKILLS, ABILITIES

Process‑first and systems thinking
Risk awareness and execution discipline
Facilitation and influence without authority
Ability to translate improvement into sustained behavior
Comfort working in complex, cross‑functional environments

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

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Refine Your Search

customer experience specialist jobs in fort smith, ar

Continuous Improvement Specialist

Customer Relations Specialist

Customer Service Specialist

Change Management Specialist

Claims Specialist - Bilingual

Financial Services Professional - Hybrid Remote (AR)

Outreach Specialist

Talent Acquisition Specialist

Marketing Content Specialist I

Administrative Program Specialist

Inpatient Eligibility Specialist

Warehouse Specialist

Consumer Banking Relationship Specialist (Relationship Banker)

Driver Retention Specialist II

Health Information Specialist I - Fprt Smith, AR

Fort Smith, AR - IT Support Specialist

Salon Customer Experience Specialist - Central Mall

EH&S Specialist

Specialist Footwear

Parts and Service Specialist

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