SUMMARY
This position will work under the supervision of the Museum Manager and the Executive Director for the Fort Smith Convention & Visitors Bureau (FSCVB). This position is responsible for providing guided tours of Miss Laura’s. Minimal housekeeping and light maintenance chores may be required. This position may be required to assist with tour guide scheduling via Google. This position will be responsible for cash handling and operating the gift shop. This position will be responsible for monitoring the Miss Laura’s email account and will be responsible for assisting with social media and website content.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Note: All City of Fort Smith positions require the employee to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees, and have regular and reliable attendance that is non-disruptive. Must show cooperation and respect to fellow employees and supervisors at all times. All other duties as assigned by the immediate supervisor and/or department director.
Provides guided tours of Miss Laura’s, which includes but is not limited to:
- Walking, standing and talking for extended periods of time
- Customer service
- Making sure the building is clean and ready for visitors
- Being comfortable speaking about and becoming educated about difficult topics that exist in Fort Smith history
- Being on time and present for assigned shifts
- Utilizing a computer to continue researching the history of Fort Smith. Be teachable and willing to learn new information. Source check any new information.
- Operating cash register and gift shop software. Stocking, displaying and marketing gift shop items.
Other Duties/Responsibilities: Assists with set up and execution of large group tours when asked
- Assists with keeping inventory shelves neat and stocked
- Handles mail and correspondence as required and directed
- Protecting the artifacts from being touched, harmed and mistreated
- Becoming familiar with and following policies and procedures
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
- High school diploma or general education degree (GED) is required;
- Minimum of two years previous organizational experience is required to handle the duties of this position.
- Basic public speaking experience. Basic computer skills. Basic knowledge of retail practices.
OTHER SKILLS and ABILITIES
The incumbent should possess excellent communication and interpersonal skills. Excellent verbal and written communication skills are required. The incumbent must possess good computer and organizational skills. Problem-solving and analytical abilities are required to perform the duties of this position. The incumbent should have knowledge of modern office practices, procedures, and equipment. Must possess the ability to become familiar with and understand the City of Fort Smith policies and procedures.
POSITION DESIGNATIONS
This position is not designated as essential during inclement weather events. City services will be maintained during inclement weather, such as heavy snow or ice storms and all essential employees are expected to report to work due to the critical functions of the position. This position is not able to work remotely.
This position does not have the potential to drive as part of their regular job duties.
This position is designated as a safety/security sensitive position and is subject to random non-DOT drug and alcohol screenings (a safety/security sensitive position is one in which a momentary lapse in attention may result in injury or death of another person).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time. This position requires the ability to safely climb stairs and ladders. Occasionally sit; use hands to handle objects and reach with hands and arms. Specific vision abilities required by this job include close and color vision. The employee is occasionally required to lift, push, pull or drag up to 35 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
EMPLOYMENT SCREENINGS
This position requires the below screenings prior to employment:
- Criminal History Background Check
- Drug Screen
