Top 98 Director Jobs in Fort Smith Ar

Director of Call Center
Summit Utilities Inc —Fort Smith, AR
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Presentation skills
- Health insurance
- Vision insurance
Quick Apply
4d
Clinical Director - Board Certified Behavior Analyst/ BCBA
BlueSprig —Fort Smith, AR
- Up to $130,000 a year
- Full-time
- Hybrid work
- Background check
- Applied behavior analysis
- Travel
- Continuing education credits
- Health savings account
Quick Apply
Director of Treasury Management Operations and Support
Chambers Bank —Arkansas
- Overtime
- Background check
- Computer literacy
- Writing skills
Quick Apply
RN - Branch Director - Home Health
Enhabit Home Health & Hospice —Fort Smith, AR
- Full-time
- Nursing
- RN License
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
10d
Assistant Director of Student Engagement
Arkansas Colleges of Health Education —Fort Smith, AR
- Weekends as needed
- School experience
- Microsoft Excel
- Microsoft Outlook
13d
Director, Educational Renewal Zone
University of Arkansas —Fort Smith, AR
- $78,130 a year
- Full-time
- Background check
- School experience
- Pass drug screening
- Disability insurance
- Health insurance
Director, NA Operational Excellence
Pernod Ricard USA, LLC —Fort Smith, AR
- $143,300 - $179,100 a year
- Full-time
- 5 years
- Engineering
- Analysis skills
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Assistant Program Director
ChanceLight Behavioral Health, Therapy, & Education —Fort Smith, AR
- $65,000 - $75,000 a year
- Full-time
- School experience
- Classroom
- Computer literacy
- Health savings account
- Paid holidays
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4d
Director of Preschool Services - Van Buren
Pediatrics Plus —Van Buren, AR
- From $55,000 a year
- Full-time
- Classroom
- Working with individuals with disabilities
- Word processing
- Paid training
- Health insurance
Quick Apply
Assistant Director for Enrollment Communications
University of Arkansas —Fort Smith, AR
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- 5 years
- Writing skills
- Disability insurance
- Health insurance
10d
Director of Nutrition
Arkansas Colleges of Health Education —Fort Smith, AR
- Full-time
- Customer service
- Computer literacy
- English
Director of Regulatory Finance & Rates
Summit Utilities Inc —Fort Smith, AR
- Full-time
- Remote
- Oracle
- CPA
- Finance
Quick Apply
Managing Director
WealthBridge Financial Group —Barling, AR
- $125,000 - $175,000 a year
- Full-time
- Hybrid work
- 3 years
- Mentoring
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Service Director - J. Pauley Toyota
Hiring Winners —Fort Smith, AR
- Dealership
- 5 years
- High school diploma or GED
Quick Apply
Gallery Director/Assistant Professor
University of Arkansas —Fort Smith, AR
- $63,000 - $65,000 a year
- Full-time
- Background check
- Pass drug screening
- Research
- Disability insurance
- Health insurance
Director of Counseling and Wellness Services
Arkansas Colleges of Health Education —Fort Smith, AR
- Weekends as needed
- Doctoral degree
- 5 years
- Writing skills
Director, Maintenance & Engineering
Pernod Ricard USA, LLC —Fort Smith, AR
- Full-time
- Customer service
- Computer literacy
- 8 years
Quick Apply
Director Cardiopulmonary - Full Time SMH
NORTHEASTERN HEALTH SYSTEM —Sallisaw, OK
- Full-time
- Management
- Hospital
- Mid-level
Quick Apply
Clerkship Director
Arkansas Colleges of Health Education —Fort Smith, AR
- Full-time
- Medicine
- BC/BE
- English
Director of Special Education
Sallisaw Public Schools —Sallisaw, OK
- Full-time
- Education
- Senior level
- Leadership

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Director of Call Center

Summit Utilities Inc -
Fort Smith, AR

Quick Apply

Job Details

Full-time
4 days ago

Benefits

Health insurance
Vision insurance

Qualifications

Quality control corrective actions
Financial forecasting
Stakeholder engagement
Performance improvement leadership
Strategic management
Economics
Resource allocation (project management tasks)
SAP CRM
Bachelor's degree in communications
Managing teams in a customer support role
Bachelor's degree in finance
Operational management
SAP
Coaching
Performance management strategy
Customer satisfaction tracking
Bachelor's degree in business
Leading financial planning
Bachelor's degree in economics
Metrics Reporting
Experience working in the energy & utilities sector
Talent acquisition strategy
Frontline customer support management
Crisis management (risk management strategy)
Leadership development
Finance
Executive-level budget management
Digital transformation
Inclusive leadership practices
Team development

Full Job Description

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas.

POSITION SUMMARY

The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes.

The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas.

PRIMARY DUTIES AND RESPONSIBILITIES

Provide strategic leadership and direction for all contact center operations, including workforce management, staffing, call routing, and quality assurance for a team of 100+ customer service representatives.
Mentor and develop managers, supervisors, and frontline teams, fostering a high-performance culture of continuous improvement, accountability, and employee engagement.
Establish, monitor, and report on key performance metrics (KPIs) including service levels, average speed of answer, first-call resolution, and customer satisfaction scores; provide regular updates to leadership.
Lead the development and execution of a customer care strategy that aligns with organizational goals; collaborate cross-functionally with IT, Operations, Accounting, and Dispatch to ensure consistency across all touchpoints.
Drive continuous process improvement and innovation, including optimization of IVR, call flows, chat, and digital channels in partnership with IT and Telecom teams.
Develop and manage the contact center budget and staffing plans; forecast support needs and manage financial performance to meet organizational goals.
Oversee hiring, training, and performance management for call center staff; partner with HR and Talent on compensation, career development, and recruiting strategies.
Ensure regulatory compliance and adherence to service level agreements (SLAs); implement coaching and corrective action plans to maintain service quality standards.
Lead disaster recovery and business continuity planning for the contact center, including contingency staffing and communication protocols.
Foster an environment where team members are valued and supported, where speaking up is encouraged, and professionalism and respect are modeled and recognized.

EDUCATION AND WORK EXPERIENCE

Bachelor’s Degree is required, Business, Finance, Economics, Communications or a related field or equivalent work experience.
At least 8+ years of total experience, utility preferred.

KNOWLEDGE, SKILLS, ABILITIES

Proven track record leading large-scale, high-volume contact centers with accountability for team performance, service levels, and measurable business outcomes.
Deep knowledge of contact center operations including workforce management, quality assurance, IVR/telephony systems, SAP, CRM platforms, and regulatory compliance standards.
Strong analytical and metric-driven mindset; experienced establishing KPI frameworks, interpreting data, and translating insights into operational improvements.
Skilled coach and people leader with demonstrated success developing management-level professionals and building high-performing, engaged teams.
Strong people-first leadership philosophy with a genuine commitment to employee experience, team well-being, and inclusive culture; believes that investing in people drives operational excellence and customer outcomes.
Excellent communication, negotiation, and influencing skills; comfortable presenting to executive leadership and engaging cross-functional stakeholders at all levels.
Ability to manage multiple competing priorities with composure in fast-paced, ambiguous environments while consistently meeting deadlines.
Experience with budgeting, financial forecasting, and resource planning in a contact center or shared services environment.
Willingness to travel as required, utility or regulated industry experience preferred.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

Quick Apply

Refine Your Search

director jobs in fort smith ar

Director of Call Center

Clinical Director - Board Certified Behavior Analyst/ BCBA

Director of Treasury Management Operations and Support

RN - Branch Director - Home Health

Assistant Director of Student Engagement

Director, Educational Renewal Zone

Director, NA Operational Excellence

Assistant Program Director

Director of Preschool Services - Van Buren

Assistant Director for Enrollment Communications

Director of Nutrition

Director of Regulatory Finance & Rates

Managing Director

Service Director - J. Pauley Toyota

Gallery Director/Assistant Professor

Director of Counseling and Wellness Services

Director, Maintenance & Engineering

Director Cardiopulmonary - Full Time SMH

Clerkship Director

Director of Special Education

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