Top 165 Patient service manager Jobs in Fort Walton Beach, Fl

Patient Service Manager
North Florida Surgeons, P.A. —Fort Walton Beach, FL
- Ability to walk for extended periods
- HIPAA
- Clinic
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Optical Sales Associate
The Vision Hub —Fort Walton Beach, FL
- From $15 an hour
- 8 hour shift
- 18 years or older
- Computer literacy
- Medical office experience
- Paid holidays
- Health insurance
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RN Clinical Nurse Coordinator Emergency Room
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- Full-time
- Mid-level
- Pediatrics
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
Cook
The Manor at Blue Water Bay —Niceville, FL
- $16.50 an hour
- 8 hour shift
- Background check
- No experience needed
- In-person
- Paid training
- Disability insurance
Quick Apply
11d
RN Clinical Nurse Coordinator PCU
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- Full-time
- Mid-level
- Pediatrics
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Cardiac Cath EP Lab
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- Full-time
- Mid-level
- Cardiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Physical Therapist Home Health
Brooks Rehabilitation —Florida
- Part-time
- BLS Certification
- Physical & Rehabilitation Medicine
- Mid-level
- Travel reimbursement
- Continuing education credits
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Manager of Surgical Services
SHR Talent —Fort Walton Beach, FL
- Acute care
- Nursing
- Surgery
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Unit Manager RN
Fort Walton Rehabilitation Center —Fort Walton Beach, FL
- Full-time
- Background check
- Nursing
- Skilled nursing facility
- Health insurance
- Dental insurance
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Home Health Psych Registered Nurse
Centerwell —Shalimar, FL
- $49 - $69 an hour
- Full-time
- CPR Certification
- RN License
- BLS Certification
- Paid parental leave
- Paid holidays
Nurse Manager Surgical Services
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- Full-time
- Surgery
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
12d
Case Manager
Twelve Oaks Recovery —Navarre, FL
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Health savings account
- Paid holidays
RN Oncology
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- Full-time
- No experience needed
- No travel
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Cardiac Cath Lab PRN
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- PRN
- Mid-level
- 1 year
- Cardiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Float Pool
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- Full-time
- Mid-level
- 2 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Psychiatric Health Intake PRN
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- PRN
- Psychiatry
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Bilingual Case Management Analyst – Field in Little Havana/West Flagler area of Miami, FL
CVS Health —Florida
- $21.10 - $40.90 an hour
- Full-time
- Spanish
- English
- Master's degree
- Health insurance
- Dental insurance
RN Emergency Room
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- Full-time
- Mid-level
- Pediatrics
- Cardiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Bilingual Case Management Analyst - Field in Downtown Miami, FL
CVS Health —Florida
- $21.10 - $40.90 an hour
- Full-time
- Spanish
- English
- Master's degree
- Health insurance
- Dental insurance
RN Psychiatric Health PRN
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- PRN
- Psychiatry
- No experience needed
- Fingerprint clearance
- Employee stock purchase plan
- Disability insurance
Quick Apply

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patient service manager jobs near fort walton beach, fl

Patient Service Manager

North Florida Surgeons, P.A. -
Fort Walton Beach, FL

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Job Details

Qualifications

Customer communication
Medical insurance coverage verification
Business intelligence report generation
Team scheduling
Bachelor's degree
Productivity software
Healthcare data reporting
Data analytics technologies

Full Job Description

Position Summary

The Patient Service Manager is responsible for overseeing all front-end patient access and support operations across the organization, including reception, scheduling, call center, patient intake, referrals, and administrative workflow functions. This leadership role is responsible for driving operational efficiency, enhancing the patient experience, improving workflow processes, and ensuring consistent performance standards across all patient service teams.

The Patient Service Manager serves as a key operational leader who combines healthcare operations knowledge, leadership experience, analytics, and EMR expertise to support data-driven decision making and continuous improvement initiatives. This role works closely with physicians, clinical leadership, business office teams, and executive leadership to optimize patient throughput, scheduling efficiency, communication workflows, and overall clinic operations.

This position directly oversees Healthcare Support Specialists, Team Leads, Patient Care Representatives, and other patient access staff.

Location: Orthopaedic Associates – Multiple Locations ( Fort Walton Beach, Destin and Crestview and other offices as needed)

Key Responsibilities

Leadership & Team Management

Provide direct leadership and oversight for all Patient Service, Reception, and Call Center staff.
Recruit, train, mentor, coach, and evaluate team members to ensure high performance and professional development.
Establish performance expectations, productivity standards, and accountability measures for all front-end operations.
Conduct regular staff meetings, training sessions, and workflow reviews.
Foster a culture of teamwork, professionalism, accountability, and exceptional customer service.
Address escalated employee and patient concerns in a timely and professional manner.

Operational Oversight

Oversee daily front office and patient communication operations to ensure efficient clinic flow and patient access.
Monitor scheduling templates, appointment utilization, cancellation rates, wait times, and patient throughput metrics.
Optimize provider scheduling workflows to maximize efficiency and patient access.
Ensure accurate scheduling, registration, insurance verification, referrals, and authorizations.
Collaborate with clinical leadership to improve operational workflows and reduce bottlenecks within the clinic.
Maintain standardized workflows and operational consistency across all clinic locations.
Assist with implementation and optimization of operational initiatives, policies, and process improvements.

Reporting & Analytics

Utilize Athenahealth EMR and reporting tools to generate operational reports and dashboards.
Monitor KPIs including:
- Call abandonment rates
- Scheduling utilization
- New vs. established patient access
- Appointment lag times
- No-show and cancellation rates
- Patient throughput metrics
- Front desk productivity metrics
- Patient satisfaction trends
Analyze operational data and make recommendations to leadership for workflow improvements and staffing optimization.
Develop and maintain reporting tools that support operational and strategic decision-making.

Patient Experience

Ensure a high level of patient satisfaction and service excellence across all patient interactions.
Serve as an escalation point for complex patient service concerns and complaints.
Promote a patient-first culture focused on professionalism, empathy, communication, and responsiveness.
Monitor patient feedback and implement service improvement initiatives.

EMR & Technology Management

Serve as a super-user and operational resource for Athenahealth EMR workflows.
Support training and adoption of scheduling, registration, messaging, and workflow processes within the EMR.
Collaborate with leadership and IT teams on workflow optimization and operational system enhancements.
Ensure accurate documentation and compliance with organizational standards.

Compliance & Administrative Responsibilities

Ensure compliance with HIPAA, organizational policies, and healthcare regulations.
Maintain confidentiality of patient, employee, and financial information.
Assist leadership with budgeting, staffing models, operational planning, and performance improvement initiatives.
Support communication and coordination between front office operations, clinical staff, referrals, billing, and executive leadership.

Required Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, Healthcare Management, or related field required.
Minimum of 1–3 years of healthcare operations or medical office management experience required.
Minimum of 2 years of leadership or supervisory experience in a healthcare setting prefered.
Strong working knowledge of medical office workflows, scheduling operations, insurance verification, referrals, and patient access functions.
Experience with Athenahealth EMR strongly preferred.
Orthopedic or specialty medical practice experience preferred.
Strong proficiency with Microsoft Office Suite, reporting tools, and operational analytics.

Skills & Competencies

Strong leadership and team development skills
Excellent communication and interpersonal abilities
Data-driven mindset with strong analytical and reporting capabilities
Ability to identify workflow inefficiencies and implement operational improvements
Strong organizational and problem-solving skills
Ability to multitask in a fast-paced healthcare environment
Professional demeanor with excellent customer service skills
Ability to manage change and lead process improvement initiatives
High attention to detail and operational accountability

Work Environment & Physical Requirements

Primarily office and clinic-based environment.
Ability to sit, stand, and walk for extended periods throughout the workday.
Occasional travel between clinic locations may be required.
Ability to manage multiple priorities and deadlines in a fast-paced healthcare setting.
Regular, reliable attendance is essential.

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Refine Your Search

patient service manager jobs in fort walton beach, fl

Patient Service Manager

Optical Sales Associate

RN Clinical Nurse Coordinator Emergency Room

Cook

RN Clinical Nurse Coordinator PCU

RN Cardiac Cath EP Lab

Physical Therapist Home Health

Manager of Surgical Services

Unit Manager RN

Home Health Psych Registered Nurse

Nurse Manager Surgical Services

Case Manager

RN Oncology

RN Cardiac Cath Lab PRN

RN Float Pool

RN Psychiatric Health Intake PRN

Bilingual Case Management Analyst – Field in Little Havana/West Flagler area of Miami, FL

RN Emergency Room

Bilingual Case Management Analyst - Field in Downtown Miami, FL

RN Psychiatric Health PRN

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