Top 12 Practice manager Jobs in Fort Walton Beach, Fl

Patient Service Manager
North Florida Surgeons, P.A. —Fort Walton Beach, FL
- Ability to walk for extended periods
- HIPAA
- Clinic
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Office Manager
Sunstate Medical Specialists —Destin, FL
- Full-time
- Customer service
- 5 years
- English
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18h
Imaging Manager
White-Wilson Medical Center,P.A. —Ft Walton Bch, FL
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
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7d
Regional Coding Operations Manager WFH
HCA Florida Fort Walton-Destin Hospital —Fort Walton Beach, FL
- Full-time
- 5 years
- Critical & Intensive Care
- Travel
- Employee stock purchase plan
- Disability insurance
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Clinical Manager
Concierge Home Care —Fort Walton Beach, FL
- From $85,000 a year
- Full-time
- Background check
- RN License
- Office
- Dental insurance
- 401(k)
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7d
Assistant Dental Office Manager
Aspen Dental —Crestview, FL
- $21 - $23 an hour
- Full-time
- Dental office
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
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Pharmacy Operations Manager
Walgreens —Navarre, FL
- $22.50 - $31.00 an hour
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Continuing education credits
- Health insurance
Water Resources Engineering Manager/Practice Lead (FL)
Barge Design Solutions —Miramar Beach, FL
- Presentation skills
- Mentoring
- Senior level

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Patient Service Manager
North Florida Surgeons, P.A. —Fort Walton Beach, FL
The Patient Service Manager is responsible for overseeing all front-end patient access and support operations across the organization, including reception,…
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Health Plan Provider Relations Manager (North Central Florida)
Molina Healthcare —Destin, FL
Independently delivers training and presentations to assigned providers and their staff - answering questions that come up on behalf of the health plan; may…
$60,415 - $117,809 a year

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Practice Manager
Ohio State University Physicians —Columbus, OH
Bachelor’s degree in related field or an equivalent combination of relevant education and experience. Analyze financial and operational reports; develop and…
$32.37 - $48.55 an hour
4d
Practice Manager
Dermatologists of Central States —Columbus, OH
High school diploma or equivalent, associate or bachelor’s degree in healthcare management, business, or related degree is preferred.
Quick Apply

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Patient Service Manager

North Florida Surgeons, P.A. -
Fort Walton Beach, FL

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Job Details

Qualifications

Customer communication
Medical insurance coverage verification
Business intelligence report generation
Team scheduling
Bachelor's degree
Productivity software
Healthcare data reporting
Data analytics technologies

Full Job Description

Position Summary

The Patient Service Manager is responsible for overseeing all front-end patient access and support operations across the organization, including reception, scheduling, call center, patient intake, referrals, and administrative workflow functions. This leadership role is responsible for driving operational efficiency, enhancing the patient experience, improving workflow processes, and ensuring consistent performance standards across all patient service teams.

The Patient Service Manager serves as a key operational leader who combines healthcare operations knowledge, leadership experience, analytics, and EMR expertise to support data-driven decision making and continuous improvement initiatives. This role works closely with physicians, clinical leadership, business office teams, and executive leadership to optimize patient throughput, scheduling efficiency, communication workflows, and overall clinic operations.

This position directly oversees Healthcare Support Specialists, Team Leads, Patient Care Representatives, and other patient access staff.

Location: Orthopaedic Associates – Multiple Locations ( Fort Walton Beach, Destin and Crestview and other offices as needed)

Key Responsibilities

Leadership & Team Management

Provide direct leadership and oversight for all Patient Service, Reception, and Call Center staff.
Recruit, train, mentor, coach, and evaluate team members to ensure high performance and professional development.
Establish performance expectations, productivity standards, and accountability measures for all front-end operations.
Conduct regular staff meetings, training sessions, and workflow reviews.
Foster a culture of teamwork, professionalism, accountability, and exceptional customer service.
Address escalated employee and patient concerns in a timely and professional manner.

Operational Oversight

Oversee daily front office and patient communication operations to ensure efficient clinic flow and patient access.
Monitor scheduling templates, appointment utilization, cancellation rates, wait times, and patient throughput metrics.
Optimize provider scheduling workflows to maximize efficiency and patient access.
Ensure accurate scheduling, registration, insurance verification, referrals, and authorizations.
Collaborate with clinical leadership to improve operational workflows and reduce bottlenecks within the clinic.
Maintain standardized workflows and operational consistency across all clinic locations.
Assist with implementation and optimization of operational initiatives, policies, and process improvements.

Reporting & Analytics

Utilize Athenahealth EMR and reporting tools to generate operational reports and dashboards.
Monitor KPIs including:
- Call abandonment rates
- Scheduling utilization
- New vs. established patient access
- Appointment lag times
- No-show and cancellation rates
- Patient throughput metrics
- Front desk productivity metrics
- Patient satisfaction trends
Analyze operational data and make recommendations to leadership for workflow improvements and staffing optimization.
Develop and maintain reporting tools that support operational and strategic decision-making.

Patient Experience

Ensure a high level of patient satisfaction and service excellence across all patient interactions.
Serve as an escalation point for complex patient service concerns and complaints.
Promote a patient-first culture focused on professionalism, empathy, communication, and responsiveness.
Monitor patient feedback and implement service improvement initiatives.

EMR & Technology Management

Serve as a super-user and operational resource for Athenahealth EMR workflows.
Support training and adoption of scheduling, registration, messaging, and workflow processes within the EMR.
Collaborate with leadership and IT teams on workflow optimization and operational system enhancements.
Ensure accurate documentation and compliance with organizational standards.

Compliance & Administrative Responsibilities

Ensure compliance with HIPAA, organizational policies, and healthcare regulations.
Maintain confidentiality of patient, employee, and financial information.
Assist leadership with budgeting, staffing models, operational planning, and performance improvement initiatives.
Support communication and coordination between front office operations, clinical staff, referrals, billing, and executive leadership.

Required Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, Healthcare Management, or related field required.
Minimum of 1–3 years of healthcare operations or medical office management experience required.
Minimum of 2 years of leadership or supervisory experience in a healthcare setting prefered.
Strong working knowledge of medical office workflows, scheduling operations, insurance verification, referrals, and patient access functions.
Experience with Athenahealth EMR strongly preferred.
Orthopedic or specialty medical practice experience preferred.
Strong proficiency with Microsoft Office Suite, reporting tools, and operational analytics.

Skills & Competencies

Strong leadership and team development skills
Excellent communication and interpersonal abilities
Data-driven mindset with strong analytical and reporting capabilities
Ability to identify workflow inefficiencies and implement operational improvements
Strong organizational and problem-solving skills
Ability to multitask in a fast-paced healthcare environment
Professional demeanor with excellent customer service skills
Ability to manage change and lead process improvement initiatives
High attention to detail and operational accountability

Work Environment & Physical Requirements

Primarily office and clinic-based environment.
Ability to sit, stand, and walk for extended periods throughout the workday.
Occasional travel between clinic locations may be required.
Ability to manage multiple priorities and deadlines in a fast-paced healthcare setting.
Regular, reliable attendance is essential.

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Refine Your Search

practice manager jobs in fort walton beach, fl

Patient Service Manager

Office Manager

Imaging Manager

Regional Coding Operations Manager WFH

Clinical Manager

Assistant Dental Office Manager

Pharmacy Operations Manager

Water Resources Engineering Manager/Practice Lead (FL)

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