Top 36 Senior customer service representative Jobs in Fort Washington, Pa

Manager of Client Services
Right at Home —Jenkintown, PA
- From $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid time off
- 401(k) matching
Quick Apply
11h
Senior Customer Account Manager
Eaton —Glenolden, PA
- $84,000 - $123,000 a year
- Background check
- Mid-level
- High school diploma or GED
- Retirement plan
1d
Senior Customer Support Lead
TransUnion —Crum Lynne, PA
- $82,700 - $120,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Fair chance
- Commuter assistance
- Paid parental leave
Senior Manager, Procure to Pay (P2P) Support Desk
Comcast Corporation —Philadelphia, PA
- Full-time
- Oracle
- 3 years
- Finance
Client Services Director
Visiting Angels Greater Philadelphia —Jenkintown, PA
- Weekends as needed
- Office
- Bachelor's degree
- Mentoring
Quick Apply
Senior Associate, Employer Services Account Manager
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
Senior Client Service Associate
Cerity Partners —West Conshohocken, PA
- $70,000 - $85,000 a year
- Email
- 5 years
- Office
- Bachelor's degree
- Commuter assistance
- Dental insurance
11d
Senior Associate, Implementations
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Client Services Manager
Visiting Angels Greater Philadelphia —Jenkintown, PA
- Full-time
- Mid-level
- Office
- Team management
- 401(k)
- Paid time off
Quick Apply
Senior Associate, Partner Success
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
Quick Apply
Senior Manager, Client Service
Alera Group —Berwyn, PA
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
8d
Senior Manager, Client & Strategic Solutions
US Health Connect —Fort Washington, PA
- Extended hours
- Hybrid work
- Bachelor of Science
- Office
- Microsoft Office
Quick Apply
Senior Associate, Financial Services
Vestwell —King of Prussia, PA
- $60,000 - $70,000 a year
- Hybrid work
- Office
- Organizational skills
- Financial services
- Health insurance
Quick Apply
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Berwyn, PA
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Inside Sales Representative/ Customer Service
IMPACTFUL SENIOR HOME CARE —Philadelphia, PA
- $45,000 - $80,000 a year
- Full-time
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Life insurance
Quick Apply
Senior Associate - Client Success
Baker Tilly Advisory Group, LP —Philadelphia, PA
- $83,820 - $127,120 a year
- Full-time
- Oracle
- Research
- Mid-level
Quick Apply
Director, Client Services
Inizio Engage XD —Philadelphia, PA
- Hybrid work
- 8 years
- Mentoring
- In-person
- Health insurance
- 401(k)
Sr. Director, Technical Customer Support
West Pharmaceutical Services —Exton, PA
- Hybrid work
- Background check
- Sales
- Office
Senior Retirement Service Consultant
Ascensus —Dresher, PA
- $60,000 - $80,000 a year
- Extended hours
- Microsoft Excel
- Research
- Analysis skills
- Health insurance
- Dental insurance
Client Success Manager / Sr Living / Long-Term Care Pharmacy
PharMerica —Philadelphia, PA
- Full-time
- Writing skills
- Mid-level
- 3 years
- Disability insurance
- Health insurance

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Manager of Client Services

Right at Home -
Jenkintown, PA

Quick Apply

Job Details

Full-time
From $75,000 a year
11 hours ago

Benefits

Paid time off
401(k) matching

Qualifications

Computer operation
Teamwork
Confidential information handling
Team leadership
Employee relationship building
High school diploma or GED
Team development
Driver's License
Bachelor's degree
Attention to detail
Desktop applications
Productivity software
Medical terminology

Full Job Description

Manager of Client Services – Home Care

Full-Time | Exempt

Join Our Team!

Are you an experienced leader who thrives in a fast-paced home care environment? Do you enjoy building strong relationships with clients, supporting caregivers, and leading high-performing teams?

Right at Home in Jenkintown is seeking a Manager of Client Services to oversee our scheduling operations, client care coordination, and caregiver management. This leadership role is essential to ensuring exceptional service delivery, regulatory compliance, and operational excellence while making a meaningful impact in the lives of seniors and adults who wish to remain safely at home.

If you're passionate about healthcare, leadership, and providing outstanding customer service, we'd love to hear from you.

Position Summary

The Manager of Client Services is responsible for overseeing all aspects of client care coordination, caregiver management, scheduling operations, and service delivery. This position leads the Scheduling and On-Call teams to ensure clients receive exceptional care while supporting caregiver satisfaction and maintaining operational efficiency.

Working closely with the RN Supervisor, Community Outreach Coordinator, and Owner, this role ensures compliance with state regulations, company policies, and quality standards while helping achieve business performance goals.

Responsibilities of the Manager of Client Services:

Leadership & Team Management

Lead, coach, mentor, and develop Scheduling Coordinators and On-Call team members.
Conduct performance evaluations and provide ongoing coaching and training.
Develop employee retention strategies and promote a positive, collaborative workplace culture.
Redeploy staff as needed to best meet operational demands.

Client & Caregiver Relations

Serve as the primary point of contact for client and caregiver concerns.
Build and maintain positive relationships with clients, families, caregivers, and referral partners.
Resolve service concerns promptly and professionally.
Ensure all client care standards are consistently met.

Operations Management

Oversee daily scheduling, staffing, and service delivery.
Monitor staffing levels to maximize efficiency and client satisfaction.
Ensure company policies and procedures are consistently followed.
Coordinate contractual services as needed.

Compliance & Quality Assurance

Ensure compliance with all applicable state regulations and company policies.
Respond appropriately to complaints and implement corrective action plans.
Maintain department policies and procedures, coordinating updates with Human Resources.
Monitor key performance indicators and implement continuous improvement initiatives.

Communication & Decision Making

Clearly communicate expectations, goals, and operational updates to staff.
Keep ownership informed of departmental performance, challenges, and successes.
Make timely, informed decisions while balancing client needs and business objectives.
Communicate important client updates with appropriate team members.

Qualifications Required for the Manager of Client Services

High school diploma or equivalent.
Minimum of 2 years of management or operations leadership experience.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Working knowledge of Microsoft Office and other computer applications.
Knowledge of medical terminology.
Ability to maintain confidentiality and exercise sound judgment.

Qualifications Preferred for the Manager of Client Services

Home care, healthcare, or senior care management experience.
Experience managing scheduling teams.
Knowledge of state home care regulations.
Experience with WellSky or similar scheduling and billing software.

An ideal candidate for the Manager of Client Services is:

A confident and supportive leader
Customer service focused
Highly organized and detail oriented
Calm under pressure
An excellent communicator
Solutions-driven with strong decision-making skills
Passionate about improving the lives of clients and supporting caregivers

Physical Requirements

Prolonged periods of sitting and computer work.
Occasional local travel for client visits and community outreach.
Ability to lift up to 20 pounds occasionally.

Work Environment

This position is primarily office-based with frequent interaction with caregivers, clients, and office staff. The environment is fast-paced, collaborative, and focused on delivering exceptional home care services.

Why Join Our Team?

We are committed to providing exceptional care while creating a positive workplace where employees are valued, supported, and empowered to grow. If you're looking for an opportunity to make a meaningful difference while leading an outstanding team, we'd love to meet you.

Pay: From $75,000.00 per year

Benefits:

401(k) matching
Paid time off

Application Question(s):

Do you have experience managing scheduling teams?
Do you have experience in home care operations, scheduling practices, and compliance requirements?
Do you have experience managing employees (leading, coaching, training, and developing)? How many?
Do you have experience overseeing private pay home care client services?
Do you have private pay home care experience? How many years?

Education:

Bachelor's (Preferred)

Experience:

management or operations: 2 years (Required)
Home Care and/or Healthcare: 2 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior customer service representative jobs in fort washington, pa

Manager of Client Services

Senior Customer Account Manager

Senior Customer Support Lead

Senior Manager, Procure to Pay (P2P) Support Desk

Client Services Director

Senior Associate, Employer Services Account Manager

Senior Client Service Associate

Senior Associate, Implementations

Client Services Manager

Senior Associate, Partner Success

Senior Manager, Client Service

Senior Manager, Client & Strategic Solutions

Senior Associate, Financial Services

Senior Specialist, Client Service Management

Inside Sales Representative/ Customer Service

Senior Associate - Client Success

Director, Client Services

Sr. Director, Technical Customer Support

Senior Retirement Service Consultant

Client Success Manager / Sr Living / Long-Term Care Pharmacy

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