Patient Services Specialist
American Oncology Network, Inc. —Fort Wayne, IN
- $15.83 - $26.38 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Patient Services Specialist (PRN)
American Oncology Network, Inc. —Fort Wayne, IN
- $15.83 - $26.38 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
4d
Client Relationship Representative (Part time 20-24 hours)
First Merchants Bank —Fort Wayne, IN
- Part-time
- Office
- High school diploma or GED
- Entry level
Quick Apply
Financial Service Representative
Heights Finance Corporation —Fort Wayne, IN
- $15.50 - $22.00 an hour
- Full-time
- No experience needed
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Account Representative
Superior Auto Inc —Kendallville, IN
- $14 - $15 an hour
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
5d
National Accounts Billing Specialist
McMahons Best-One Tire & Auto Care —Fort Wayne, IN
- $18 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Paid time off
Client Relationship Representative Reserve
First Merchants Bank —Fort Wayne, IN
- Full-time
- Office
- High school diploma or GED
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
8d
Field Representative - Part Time
RDSolutions —Fort Wayne, IN
- Part-time
- 18 years or older
- Clean driving record
- High school diploma or GED
- Mileage reimbursement
- 401(k) matching
9d
Credit & Collections Representative
Circle Logistics —Fort Wayne, IN
- Full-time
- Mid-level
- QuickBooks
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Client Relationship Representative (Universal Banker)
First Merchants Bank —Fort Wayne, IN
- Call employer
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Customer Relationship Representative (Universal Banker) - Travel
First Merchants Bank —New Haven, IN
- Full-time
- High school diploma or GED
- Travel
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Financial Service Representative
Attain Finance —Fort Wayne, IN
- $15.50 - $22.00 an hour
- Full-time
- No experience needed
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
3d
Associate Data Scientist
Brotherhood Mutual Insurance Company —Fort Wayne, IN
- Computer science
- Computer Science
- Mid-level
Sales Associate
Pacific Sunwear Stores LLC —Fort Wayne, IN
- Part-time
- Ability to walk for extended periods
- Merchandising
- Office
- 401(k) matching
- Referral program
Quick Apply
Sales Engineer - Foundry Division - Remote
Pyrotek —Fort Wayne, IN
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Mid to Senior Construction Planning Project Manager- P6 experience
MGAC —Huntertown, IN
- $120,000 - $165,000 a year
- Conflict management
- Mentoring
- Senior level
- Paid holidays
- Paid time off
Quick Apply
Seasonal Sales Associate
Pacific Sunwear Stores LLC —Fort Wayne, IN
- Part-time
- Ability to walk for extended periods
- Office
- Math
Quick Apply
Outside Sales Representative
Graybar Electric Company, Inc. —Fort Wayne, IN
- $48,000 - $81,000 a year
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
12d
Energy Engineering Account Manager
Resource Innovations —Fort Wayne, IN
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- Pass drug screening
- Commuter assistance
- Paid holidays
Quick Apply
Route Coverage Specialist - UniFirst
UniFirst —Fort Wayne, IN
- Full-time
- Clean driving record
- High school diploma or GED
- Ability to lift 50 pounds
- Profit sharing
- Health insurance
11d

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collection representative jobs near fort wayne, in

Patient Services Specialist

American Oncology Network, Inc. -
Fort Wayne, IN

Quick Apply

Job Details

Full-time
$15.83 - $26.38 an hour

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED

Full Job Description

Location:

Fort Wayne Medical Oncology and Hematology

Pay Range:

$15.83 - $26.38

Position Summary:

The Patient Services Specialist (PSS) provides high-quality front-end patient support by managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service. Responsibilities may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.

Key Performance Areas:

KPA 1 – Patient Intake, Registration & Customer Experience

Greet patients and caregivers professionally to create a welcoming, supportive environment.
Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
Verify, update, and maintain patient demographic information at required intervals.
Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
Ensure completion of required patient forms and medical history documentation.
Respond promptly and courteously to inbound calls; route calls or document messages accurately within the EMR.

KPA 2 – Scheduling, Physician Support & Communication

Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
Maintain physician schedules in alignment with preferences, capacity limits, and clinic policies; proactively resolve scheduling conflicts.
Coordinate physician requests related to schedule changes, meetings, vacations, conferences, and drug representative visits.
Assign new patients to appropriate clinicians per office guidelines and maintain accurate assignment records.
Contact patients regarding missed appointments, document outreach efforts, and reschedule as appropriate.
Accurately document and relay hospital consults, messages, and urgent information to physicians and designated care team members.
Manage answering service activation/deactivation and retrieve messages in accordance with clinic hours and emergency call policies.

KPA 3 – Medical Records & Documentation Management

Create, maintain, and update patient charts in the EMR and billing systems for new, follow-up, and hospital consult patients.
Assemble and verify new patient and hospital follow-up records; obtain missing documentation from referring providers, facilities, or labs.
Process, file, and distribute faxes, mail, courier deliveries, and electronic documents accurately and timely.
Respond to medical record requests from patients, providers, and authorized third parties in accordance with policy and HIPAA requirements.
Support legal and subpoena-related chart requests by coordinating with corporate and external vendors as required.
Maintain EMR, fax servers, and document management systems with attention to accuracy, completeness, and proper categorization.
Verify patient identifiers prior to filing records and resolve misfiled documentation promptly.

KPA 4 – Financial Transactions & Daily Reconciliation

Collect and post all forms of patient payments accurately; log transactions in required systems and reports.
Prepare daily close documentation, deposits, and trial closes in accordance with AON and clinic protocols.
Balance cash drawers and handle funds according to established procedures.
Notify Financial Counselors of insurance changes, STAT scheduling needs, or hospital admissions impacting billing or collections.
Distribute reports, schedules, and documentation to appropriate departments, including EDI and Business Office, per protocol.

KPA 5 – Compliance, Team Support & Operational Flexibility

Comply with all federal, state, and local regulations related to patient care, privacy, billing, safety, and records retention.
Adhere to all AON policies, procedures, IT standards, and disaster recovery requirements.
Perform duties across Patient Services stations (Check-In, Check-Out, Medical Records, Fax Server) as trained and assigned.
Provide coverage for absences, lunches, vacations, and staffing needs across locations.
Assist with training and onboarding of new Patient Services staff.
Maintain organized workspaces, safeguard equipment, and ensure confidentiality of patient and employee information.
Support multi-site operations and work at alternate AON locations as business needs require.

Required Qualifications:

Education: High School Diploma; Associates degree preferred

Experience:

Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
Demonstrated customer service focus with strong attention to detail and multitasking ability

Skills and Competencies:

Strong interpersonal and communication skills with diverse populations
Critical thinking, problem-solving, and organizational skills
Ability to manage competing priorities in a fast-paced, multi-site environment
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Travel: 0%

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Refine Your Search

collection representative jobs in fort wayne, in

Patient Services Specialist

Patient Services Specialist (PRN)

Client Relationship Representative (Part time 20-24 hours)

Financial Service Representative

Account Representative

National Accounts Billing Specialist

Client Relationship Representative Reserve

Field Representative - Part Time

Credit & Collections Representative

Client Relationship Representative (Universal Banker)

Customer Relationship Representative (Universal Banker) - Travel

Financial Service Representative

Associate Data Scientist

Sales Associate

Sales Engineer - Foundry Division - Remote

Mid to Senior Construction Planning Project Manager- P6 experience

Seasonal Sales Associate

Outside Sales Representative

Energy Engineering Account Manager

Route Coverage Specialist - UniFirst

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