Top 10 Community navigator Jobs in Fort Wayne, In

Community Concierge Navigator
Heritage Pointe Communities —Fort Wayne, IN
- Weekends as needed
- Older adults
- Computer skills
- Communication skills
Quick Apply
12d
WIC Client Service Rep
Neighborhood Health Clinics Inc —Fort Wayne, IN
- Weekends as needed
- Basic math
- HIPAA
- High school diploma or GED
Quick Apply
Ambulatory Nurse Navigator
Parkview Health —Fort Wayne, IN
- Full-time
- Nursing
- RN License
- BLS Certification
- Health insurance
- Tuition reimbursement
5d
Peer Counselor
Neighborhood Health Clinics Inc —Fort Wayne, IN
- Weekends as needed
- CPR Certification
- Customer service
- BLS Certification
Quick Apply
Athletic Trainer - Ortho Care Navigator
Parkview Health —Fort Wayne, IN
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
PPG Ambulatory Care RN Lead
Parkview Health —Fort Wayne, IN
- Full-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Tuition reimbursement
Medical Oncology Physician
Parkview Physicians Group —Fort Wayne, IN
- Full-time
- Medicine
- BC/BE
- Neurology
- Loan repayment program
- Disability insurance
Quick Apply

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WIC Client Service Rep
Neighborhood Health Clinics Inc —Fort Wayne, IN
Answers all WIC phone lines, responding to callers’ inquires, directing calls, and taking messages. Through-out the day, calls WIC clients who failed to show…
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Community Concierge Navigator

Heritage Pointe Communities -
Fort Wayne, IN

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Customer communication

Full Job Description

Heritage Pointe is excited to fill this Full time role at our Fort Wayne, Indiana location! The Community Concierge Navigator will serve as primary point of contact for our villa residents, facilitating day-to-day conveniences and responsible for enhancing residents daily living experience by providing a wide range of assistance, from personal requests to coordinating community activities and external services. The ideal candidate will have a working knowledge of Medicaid and Medicare to help residents navigate their healthcare options. The concierge ensures that residents feel supported, safe, and engaged by fostering a welcoming environment and addressing needs promptly. This position requires patience, empathy, and excellent customer service skills, tailored to the needs of older adults. This is a GREAT opportunity to join our team of professionals.

Essential Job Functions

Resident Engagement:
- Greet residents and visitors warmly, assisting with inquiries and requests.
- Foster friendly, welcoming atmosphere in the community.
- Provide information about on-site activities, local events, and community resources.
Personal Assistance:
- Help residents with day-to-day tasks such as coordinating dry cleaning and managing package deliveries.
- Assist residents in scheduling transportation, appointments, and personal services (e.g., housekeeping, salon visits, doctor’s appointments, dining reservations).
- Assist in organizing special events or outings for residents, including social gatherings and recreational activities.
Medicaid/Medicare Support:
- Assist resident with resources to better understand Medicaid and Medicare services and options, including benefits, eligibility, and enrollment processes.
- Assist residents with navigating Medicaid/Medicare documentation and application processes, working with internal or external specialists when necessary.
- Liaise with healthcare providers, insurance companies, and other organizations as needed to ensure residents' healthcare needs are addressed.

Community Coordination:
- Maintain a schedule of community events and assist residents in participating.
- Help new residents acclimate to the community by providing tours and information about services and amenities.
- Facilitate communication between residents and various departments within the community (maintenance, housekeeping, wellness services, etc.).
Problem Solving:
- Address resident concerns or complaints in a professional, compassionate manner.
- Proactively identify ways to enhance the resident experience and promote a sense of community.
- Coordinate with the management team to resolve any ongoing issues or emergencies.
Administrative Duties:
- Manage incoming calls, messages, and inquiries from residents.
- Maintain records of resident requests and ensure timely follow-up.
- Coordinate deliveries, reservations, and work orders for residents.
- Prepare welcome packages, itinerary documents, or special surprises for VIP guests.

Skills and Qualifications

Experience:
- Prior experience in customer service, hospitality, or a concierge role is preferred.
- Familiarity with Medicaid/Medicare processes, including benefits, eligibility, and enrollment.
- Experience working with older adults or in a retirement community is highly desirable.
Skills:
- Superior customer service skills.
- Strong interpersonal and communication skills with a high level of empathy.
- Ability to multitask, prioritize, and handle resident requests efficiently.
- Problem-solving abilities with a focus on patience and attentiveness.
- Basic proficiency with computer systems, including resident management software, and scheduling tools.
Personal Qualities:
- Warm, approachable, and friendly demeanor.
- Patient and understanding, especially when working with older adults.
- Highly organized and detail oriented.
- Discretion and professionalism, especially when handling confidential or sensitive matters.

Working Conditions

Hours may vary and can include weekends and evenings, depending on the community’s needs.
Requires standing or walking for extended periods.
Interaction with residents may include assisting with minor physical tasks, such as carrying packages or helping with mobility devices.

Qualified, interested candidates are invited to submit their resume for a chance to join our team of dedicated healthcare professionals providing exceptional care!

Note

The statements contained herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties, or skills required of personnel. Furthermore, this job description does not establish a contract for employment and is subject to change at the discretion of the employer.

Heritage Pointe (HP) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, HP will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at [email protected] (mailto:[email protected]).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

community navigator jobs in fort wayne, in

Community Concierge Navigator

WIC Client Service Rep

Ambulatory Nurse Navigator

Peer Counselor

Athletic Trainer - Ortho Care Navigator

PPG Ambulatory Care RN Lead

Medical Oncology Physician

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