Top 3 Contact center coordinator Jobs in Fort Wayne, In

Contact Center Coordinator
ProFed Federal Credit Union —Fort Wayne, IN
- Full-time
- Computer literacy
- Research
- Mid-level
Customer Service Representative | Logistics Coordinator
Circle Logistics —Fort Wayne, IN
- Full-time
- Microsoft Office
- High school diploma or GED
- Data entry
- Paid holidays
- Dental insurance
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Customer Service Representative | Entry-Level Logistics Coordinator
Circle Logistics —Fort Wayne, IN
- Full-time
- Microsoft Office
- High school diploma or GED
- Data entry
- Paid holidays
- Dental insurance
Quick Apply

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Patient Care Coordinator I - Outbound
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Initiate outbound calls to schedule deliveries and verify supply requirements. Responsible for all data entry into multiple workflow systems for end to end…
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Contact Center Coordinator

ProFed Federal Credit Union -
Fort Wayne, IN

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Computer literacy
Research
Math
Credit union experience
Computer skills
Industry knowledge of retail banking
Mobile devices
Analytics

Full Job Description

POSITION SUMMARY

Primarily responsible for assisting Contact Center staff with incoming member telephone inquiries, requests, and transfers, providing Online Banking support, and responding to members through email or Secure Chat applications. Assists VTM Service staff with processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Provides assistance to the Contact Center team with member research and the coordination and completion of special projects. Assist AVP/Contact Center with all aspects of effective Contact Center operations, team training, and guidance.

QUALIFICATIONS

Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products. Must easily embrace new technology, developing familiarity with computer programs, smartphone technology, and apps, and possess troubleshooting and analytical skills. Must display sound judgment and professionalism in performing daily business transactions and activities. Ability to multitask, complete detailed documentation, and perform mathematical computation is required.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide assistance to the Contact Center team as needed with all aspects of telephone communication, Online Banking, Bill Pay, Mobile and Tablet App support, and transaction processing support.
Responsible for new hire Contact Center training and assisting with ongoing team training
Manage Contact Us & Eltropy inboxes
Coordinate Contact Center staff scheduling and coverage
Ensure effective Contact Center operations and communicate all necessary details to AVP/Contact Center
As needed and assigned: assist in the maintenance of assigned reports and statistics, the auditing of Chat/Text performance and transcripts, and the analysis of KPI’s
Attend all required staff meetings and training sessions
Expanded responsibilities as skills sharpen and experience grows
Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled

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contact center coordinator jobs in fort wayne, in

Contact Center Coordinator

Customer Service Representative | Logistics Coordinator

Customer Service Representative | Entry-Level Logistics Coordinator

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