Top 5 Remote technical support Jobs in Fort Wayne, In

Application Support Specialist- EMR
Medical Informatics Engineering/Enterprise Health —Fort Wayne, IN
- Remote
- Public speaking
- Mid-level
- Travel
- Health insurance
- Dental insurance
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7d
Service Desk Technician I
Corsica Technologies, LLC —Fort Wayne, IN
- 8 hour shift
- Remote
- Google Workspace
- Azure
- Mid-level
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Service Desk Technician I
Corsica Technologies, LLC —Fort Wayne, IN
The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure.
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Help Desk Technician II
C&A Tool Engineering, Inc. —Churubusco, IN
Other responsibilities will include; documenting installation procedures, maintaining hardware and software inventory lists and installation/troubleshooting of…
$21 an hour
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12d

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Technical Product Support - EdTech
Securly —Columbus, OH
Guide non-technical users through technical steps with clarity, patience, and confidence, including live calls or screen-sharing sessions when needed.
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Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
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Application Support Specialist- EMR

Medical Informatics Engineering/Enterprise Health
Fort Wayne, IN

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Job Details

7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Customer communication
Presentations for conferences or internal meetings
User training (technical support)
Managing clients in a customer support role
Customer support
Productivity software
Technical Proficiency
Debugging

Full Job Description

We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. You will serve as the central customer service contact for existing clients, answering questions, escalating priority issues, and providing ongoing training to users.

Company Overview
We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE's web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.

Key Responsibilities

Consult with customers on EMR optimization efforts.
Provide best practices to ensure customer success with the EMR.
Perform complex configurations to improve workflow efficiencies.
Provide an exceptional customer experience in every interaction.
Provide training to client users during deployment to alleviate the training burden from the project team.
Provide ongoing product education for existing customers.
Escalate bug fixes to appropriate staff as needed.
Take initiative to maximize opportunities for personal growth in product knowledge.
Assist the deployment team with onboarding tasks.
Requires up to 10% travel.

Required Qualifications

Education: Must obtain applicable product certifications within 90 days of hire.
Experience:
- 2+ years of experience providing customer service/support to commercial clients.
- Experience using and troubleshooting business applications.
- Effective written and verbal communication skills.
Skills:
- Ability to clearly communicate with professional clients at all levels.
- Strong organizational skills.
- Oral presentation, training, and public speaking experience.
- Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.

Why Join Us?

At MIE and Enterprise Health, we offer more than just a job. We provide an environment where innovative thinking is encouraged, teamwork is valued, and growth is fostered. Our comprehensive benefits package includes:

Competitive compensation
Comprehensive benefits package including medical/dental/vision insurance
401k with company match
Unlimited Paid-Time off
Quarterly bonus program
Flexible work schedule
Remote work

Medical Informatics Engineering and Enterprise Health are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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remote technical support jobs in fort wayne, in

Application Support Specialist- EMR

Service Desk Technician I

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