Position Overview:
We are seeking a compassionate and reliable case manager to provide case management services, crisis support, advocacy, and coordination of care for youth residing in our facility.
Key Responsibilities:
- Provide crisis intervention and emotional support to youth during placement.
- Assist youth with life skills development, problem-solving, conflict resolution, and goal setting.
- Monitor youth progress and document behaviors, incidents, and achievements.
- Assist with discharge planning and transition services.
- Ensure all documentation is completed accurately and within required timelines.
Reports To: Supervisor
Employement type: Full-Time / Part-Time
Position Summary:
The Case Worker is responsible for providing case management, support services, crisis
intervention, and coordination of care for youth ages 6–17 residing in the emergency
shelter care program. The Case Worker assists youth in achieving emotional stability,
safety, permanency, and successful transition planning while ensuring compliance with
Indiana DCS standards, Indiana Code requirements, and agency policies.
The Case Worker operates within a trauma-informed environment utilizing Handle With
Care practices and supports the facility’s policy of No Physical Restraints, No Seclusion,
and No Confinement.
Essential Duties and Responsibilities:
- Complete assessments, service plans, and required documentation
- Develop individualized treatment and transition plans
- Coordinate services with DCS, probation, schools, therapists, medical providers, and community agencies
- Monitor youth progress and behavioral goals
- Participate in multidisciplinary team meetings
- Maintain regular contact with families and guardians when appropriate
- Assist with discharge and aftercare planning
- Advocate for youth needs and services
Youth Support Responsibilities:
- Provide emotional support and crisis intervention
- Build positive therapeutic relationships with youth
- Assist youth with coping skills, conflict resolution, and problem-solving
- Support educational, behavioral, and social development
- Supervise and engage youth in daily programming and activities
- Promote a safe and supportive living environment
Crisis Intervention Responsibilities:
- Utilize Handle With Care de-escalation techniques
- Maintain a calm, trauma-informed approach during crises
- Implement approved non-physical intervention strategies
- Follow agency policies prohibiting physical restraints, seclusion, and confinement
- Participate in post-crisis debriefings and safety planning
Documentation Responsibilities:
- Complete case notes, incident reports, service plans, and progress reports accurately and timely
- Maintain confidential client records
- Document behavioral incidents and interventions before the end of shift
- Ensure compliance with agency, state, licensing, and DCS documentation standards
Minimum Qualifications:
In accordance with Indiana Code IC 31-27-8-2, a Case Worker shall meet one (1) of the
following requirements:
(1) Have a bachelor's degree.
(2) Have an associate's degree and at least two (2) years of human services job
experience.
(3) Completed thirty (30) college credit hours from an accredited institution and at least
four (4) years of human services job experience.
(4) Have a high school diploma and at least five (5) years of human services job
experience
Preferred Qualifications:
- Experience working with children and adolescents in residential or shelter care settings
- Knowledge of trauma-informed care and crisis intervention
- Understanding of child welfare systems and DCS regulations
- Experience with behavioral health documentation and service planning
Required Certifications & Training:
- CPR/First Aid Certification
- Handle With Care Training
- Mandated Reporter Training
- Trauma-Informed Care Training
- Medication Administration Training (if applicable)
Core Competencies:
- Trauma-informed care
- Crisis intervention
- Communication skills
- Documentation accuracy
- Problem-solving
- Professional ethics
- Team collaboration
- Cultural competency
- Youth advocacy
Agency Commitment:
Connecting Broken Bridges is committed to providing a safe, supportive, therapeutic, and
trauma-informed environment that promotes healing, dignity, stability, and positive
outcomes for all youth served.
Why Join Us:
- Flexible schedule
- Competitive pay
- Opportunity to make a real impact in the community
- Growing organization with advancement opportunities
Work Location: In person
