Work Model: Work Model: You’ll work in a hybrid model, onsite at your designated Regal Rexnord location at least 3 days per week (Monday–Thursday), with flexibility to work remotely up to 2 days, including Friday.
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The Customer Service Representative provides technical and professional customer support in a timely manner consistent with established policies, procedures, and company direction. This role is responsible for delivering world-class customer service, establishing and maintaining strong business relationships with customers, and serving as the voice of the customer in production scheduling and internal communications. The position works closely with Logistics, Production, Quality, and Engineering teams to ensure customer needs are understood and supported, and is also responsible for updating and maintaining SAP operating systems.
- Complete basic product training sessions as identified.
- Provide personal attention to assigned top accounts.
- Build quality customer relationships based on trust, respect, and courtesy in daily communications.
- Communicate courteously and efficiently with internal and external customers to ensure expectations are accurately understood.
- Accurately and efficiently manage discrete purchase order entry for assigned customers.
- Obtain customer orders through email, websites, fax, and other approved methods.
- Verify pricing, terms, delivery, and related order details.
- Send order confirmations to customers.
- Maintain, track, and report planning schedule changes.
- Maintain accuracy of customer demand forecasts and report significant changes.
- Maintain quotes and customer surcharges in SAP for assigned customers.
- Manage return material authorizations for assigned customers in a timely and accurate manner.
- Communicate customer needs to the scheduling team.
- Carry out responsibilities within established policies and procedures, while taking initiative in customer problem resolution.
- Create win/win opportunities for customers and Warner Electric.
- Serve as a liaison for inquiries including special product quotes, policy deviations, competitive/blanket pricing, freight terms, and related matters.
- Maintain confidentiality.
- Maintain a thorough understanding of the company order processing system.
- Identify knowledge or training gaps and consult with team members and/or manager as needed.
- Provide backup support for front desk activities, including incoming external calls.
- Travel minimally as required for training.
- Perform other special projects as assigned.
- 0-3 years of customer service experience
- 3+ years of customer service experience preferred.
- Experience in an OEM, manufacturing environment, and/or production scheduling preferred.
- Previous SAP/ERP experience preferred.
- Self-starter with accountability and transparency.
- Positive role model who leads by example.
- Complete basic product training sessions as identified.
- Provide personal attention to assigned top accounts.
- Build quality customer relationships based on trust, respect, and courtesy in daily communications.
Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a ‘U.S. Person’, which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States, or who otherwise can qualify for a license that permits them to hold the position.”
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].
Equal Employment Opportunity Posters
Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
