Top 18 Senior software analyst Jobs in Fort Wayne In

Lead Business Operations Analyst (On-Site)
Neumo —Fort Wayne, IN
- Full-time
- Heavy lifting
- System design
- Office
Quick Apply
Service Desk Analyst (Hybrid)
Parasol Alliance —Fort Wayne, IN
- $26.50 an hour
- Background check
- Current TB test
- Mid-level
- Dental insurance
- 401(k)
Client Service Administrator in Finance
Vestia Personal Wealth Advisors —Fort Wayne, IN
- $38,000 - $62,000 a year
- Nights as needed
- Hybrid work
- Office
- Finance
- Administrative experience
- Profit sharing
- Paid training
Quick Apply
9d
Sr. Business Analyst, Annuity Retail IQ
Lincoln Financial —Fort Wayne, IN
- $96,900 - $176,200 a year
- Online Application
- Hybrid work
- Office
- SQL
- Bachelor's degree
- Tuition reimbursement
- Paid time off
Senior Analytics Engineer
Premier Truck Rental —Fort Wayne, IN
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Disability insurance
Quick Apply
Senior Analyst, Property Tax Complex Compliance
DuCharme, McMillen & Associates, Inc. —Fort Wayne, IN
- Full-time
- Remote
- Mid-level
- 3 years
- Finance
- Paid parental leave
- Parental leave
Quick Apply
2d
Automation Engineer III
Brotherhood Mutual Insurance Company —Fort Wayne, IN
- Computer science
- Computer Science
- Office
Enterprise Data Architect
Steel Dynamics, Inc. —Fort Wayne, IN
- 5 years
- ERP systems
- Bachelor's degree
Commercial Real Estate Credit Underwriter
Centier Bank —Fort Wayne, IN
- Full-time
- 5 years
- Writing skills
- Mid-level
- Tuition reimbursement
- Paid time off
Quick Apply
Credit Underwriter - Loan Review/Risk Governance
Centier Bank —Fort Wayne, IN
- Full-time
- 5 years
- Writing skills
- Office
- Tuition reimbursement
- Paid time off
Quick Apply
Senior SAP ABAP Developer (Hybrid work schedule)
Parts Town —Fort Wayne, IN
- $117,683.06 - $158,817.00 a year
- Hybrid work
- Computer science
- Computer Science
- Residential
- Profit sharing
- Paid parental leave
Quick Apply
7d

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Lead Business Operations Analyst (On-Site)

Neumo -
Fort Wayne, IN

Quick Apply

Job Details

Full-time

Qualifications

Performance Reporting
Metrics Reporting
Data summary reports
Stakeholder relationship building

Full Job Description

Job Summary:

As the Lead Business Operations Analyst you will support the daily operational health of the Fulfillment population by identifying areas for improvement and implementing solutions to enhance performance. This role serves as a critical point of contact for all Fulfillment operational concerns, ensuring seamless coordination and timely updates.

Duties and Responsibilities:

Operations & Fulfillment Management Functions

Oversee fulfillment and field service operations, ensuring compliance with company policies and SLAs
Direct workflow prioritization and escalation procedures for complex issues
Evaluate field service performance and make recommendations for procedural and system improvements
Coordinate with multiple departments to align operational strategies with business objectives
Manage stakeholder relationships and serve as primary liaison for cross-functional operational initiatives
Maximizing software up time and resolving out-of-service and offline issues
Providing leadership and support to Fulfillment operations staff
Providing leadership and support to delivery, platform and support teams
Providing field service support
Monitoring and analyzing cases to identify trends and inefficiencies

Fulfillment Performance Management

Design and maintain centralized fulfillment data systems and reporting infrastructure
Establish data governance standards and determine accessibility parameters for internal stakeholders
Monitor and analyze transaction performance, volume, and inventory metrics; interpret data to inform strategic decisions
Assess SLA compliance and implement corrective action plans for breaches; oversee ticket resolution strategies
Make independent recommendations for process changes based on reports and data analysis
Present findings and strategic recommendations to senior leadership

Inventory Planning & Forecasting

Develop inventory forecasting models and methodologies in collaboration with field operations and inventory management teams
Analyze transactional trends to inform strategic inventory planning and resource allocation decisions
Manage various projects and their respective installation requirements; develop installation guide and manuals
Use professional judgment to balance competing operational priorities and resource constraints

Process Improvement & Operational Excellence

Identify, evaluate, and direct implementation of efficiency improvements across fulfillment, software delivery, and logistics functions
Develop enhanced processes that align with business strategy and customer requirements
Evaluate current procedures and recommend substantial process redesigns
Assess software and system capabilities; recommend upgrades, fixes, or procedural modifications based on operational needs

Quality Assurance & Delivery Oversight

Direct software acceptance and quality assurance functions prior to end-user delivery
Recommend QA standards and procedures; oversee implementation and compliance
Review and evaluate field service reports; determine necessity and scope of improvements or upgrades

Stakeholder Engagement & Coordination

Serve as strategic liaison between departments, external partners, and senior leadership
Communicate complex operational plans to diverse stakeholders; ensure alignment on priorities and timelines
Coordinate product additions, system changes, and major improvements across multiple departments
Build and maintain strategic relationships with internal teams and external partners to support operational goals

Education and Experience:

4+ years of experience in operations management, managing day-to-day activities effectively.
Experience in building reports and analyzing data to make informed decisions.

Knowledge, Skills and Abilities:

Strong collaboration skills, with the ability to build and maintain relationships with internal partners, including but not limited to (Customer Care, Field Services, HIT, Fulfillment Business Unit, IT, Inventory and accounting).
Excellent written and verbal communication skills.
Ability to prioritize tasks independently and manage workload with minimal supervision.
Proactive, self-starter mindset with a problem-solving approach.
Proficiency in Microsoft Excel (intermediate level).
Familiarity with Salesforce (intermediate level).

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.
Employee will be required to travel on occasion as needed.
Employee will be required to visit manufacturing facilities with substantial noise levels.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.
Occasional Heavy lifting (over 50lbs).

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

senior software analyst jobs in fort wayne in

Lead Business Operations Analyst (On-Site)

Service Desk Analyst (Hybrid)

Client Service Administrator in Finance

Sr. Business Analyst, Annuity Retail IQ

Senior Analytics Engineer

Senior Analyst, Property Tax Complex Compliance

Automation Engineer III

Enterprise Data Architect

Commercial Real Estate Credit Underwriter

Credit Underwriter - Loan Review/Risk Governance

Senior SAP ABAP Developer (Hybrid work schedule)

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