NURSE CLIENT ADVOCATE
Pay: $38.00-$45.00 per hour
Job Type: Full-time
Location: Hybrid and field-based throughout the Dallas-Fort Worth (DFW) area
Travel: Regular daytime travel with some overnight travel required
POSITION OVERVIEW
Under the supervision of the Practice Lead, the Nurse Client Advocate (NCA) coordinates all aspects of a client’s needs, including medical, environmental, psychosocial, financial, and legal considerations. The goal of this role is to improve each client’s health, well-being, and overall quality of life.
The Nurse Client Advocate is a trained and licensed Registered Nurse who “Guides the Way” for PyxisCare clients in their pursuit of exceptional health and healthcare. The role combines clinical expertise with ongoing client relationships, advocacy, communication, availability, information management, and resource coordination.
PyxisCare does not provide traditional bedside nursing services. Instead, we take a consultative, multidisciplinary approach to supporting our clients. Our clients represent a wide range of ages, health conditions, socioeconomic backgrounds, and geographic locations. A successful Nurse Client Advocate must be able to communicate effectively, adapt quickly, and build trusted relationships with clients, families, providers, and other stakeholders.
WORK SCHEDULE AND FLEXIBILITY
The majority of work is performed between 8:00 a.m. and 5:00 p.m., Monday through Friday. However, client appointments, healthcare needs, and unexpected circumstances may extend beyond regular business hours or occur on weekends or holidays. Nurse Client Advocates are expected to take ownership of their assigned cases and respond to client needs when circumstances require attention outside the standard schedule.
This is a full-time position requiring significant flexibility and the ability to adjust or pivot schedules based on client needs, appointments, emergencies, and other case-related priorities.
Most working hours are typically spent attending client visits, provider appointments, meetings, and other field-based activities. The position also includes remote work for client communication, research, care coordination, documentation, reporting, and other administrative responsibilities.
Regular daytime travel is expected, and some overnight travel is required.
PYXISCARE INTERNAL VALUES
- Compassion
- Integrity
- Diligence
- Perseverance
- Accountability
VISION
Guiding the way through exceptional health and healthcare.
MISSION
To act as an advocate for individuals and families facing health and life challenges by providing management and expertise to improve health, well-being, and quality of life.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are fundamental to this position. Additional responsibilities may be assigned at the discretion of PyxisCare Management.
- Assess: Conduct comprehensive, multidisciplinary health and healthcare assessments in the field or virtually. Assessments must incorporate all relevant aspects of the client’s situation and follow PyxisCare Management forms, screening tools, and protocols.
- Plan: Collaborate with the Practice Lead to develop an individualized plan of care addressing the client’s identified needs, current medical status, goals, and circumstances.
- Communicate: Prepare detailed assessment reports that summarize findings, identified concerns, and recommendations. Communicate clearly and consistently with clients, families, healthcare providers, and other stakeholders involved in the client’s care.
- Implement: Attend provider appointments, meetings, conferences, and other engagements as required by the needs of the client and the parameters established by PyxisCare Management policies and protocols.
- Coordinate and Advocate: Help clients navigate healthcare services, treatment options, community resources, benefits, and other systems affecting their health and well-being. Advocate for the client’s needs and assist with resolving barriers to care.
- Maintain Case Ownership: Take responsibility for assigned cases, monitor client needs, follow through on commitments, and respond appropriately when circumstances require attention outside standard business hours, including weekends and holidays.
- Adapt to Client Needs: Maintain a flexible schedule and be prepared to adjust planned activities when appointments, urgent concerns, or changing client needs require a shift in priorities.
- Document: Maintain accurate and complete records of case activities, outcomes, billable hours, expenses, and client-related communications. Provide case updates, summaries, and strategic plans when requested. All documentation must be accurate, complete, and submitted on time.
- Complete Remote Responsibilities: Perform necessary remote work, including documentation, research, client and provider communication, appointment coordination, follow-up activities, and case planning.
- Perform other duties as assigned.
PROFESSIONAL EXPECTATIONS
All responsibilities must be performed in accordance with PyxisCare Management policies and procedures, including:
- Maintaining a professional appearance and demeanor.
- Completing assignments accurately and promptly.
- Remaining available, accessible, and responsive through approved communication channels.
- Demonstrating flexibility when schedules or client circumstances change.
- Maintaining appropriate professional boundaries while showing compassion and responsiveness.
- Representing PyxisCare Management with the highest level of ethics and integrity when interacting with clients, families, medical professionals, regulatory organizations, community resources, and internal and external stakeholders.
- Protecting confidential client information and complying with all applicable privacy and security requirements.
QUALIFICATIONS
To perform this position successfully, an individual must be able to carry out each essential duty satisfactorily, with or without reasonable accommodation. The requirements below represent the knowledge, skills, and abilities necessary for the role.
KNOWLEDGE AND SKILL REQUIREMENTS
- Excellent verbal and written communication skills.
- Strong clinical judgment and critical-thinking abilities.
- Ability to assess complex situations and identify appropriate next steps.
- Ability to synthesize, organize, and summarize information clearly.
- Strong time-management and organizational skills.
- Ability to manage competing priorities and meet deadlines.
- Ability to work independently while remaining a collaborative team member.
- Self-motivated, dependable, and accountable.
- Flexible and able to pivot schedules based on client needs.
- Ability to maintain a positive and professional approach while working with clients and families facing difficult circumstances.
- Reasonable proficiency with smartphones, tablets, laptops, and Microsoft Office applications.
- Ability to successfully complete civil and criminal background checks.
- Bilingual candidates are preferred.
EDUCATION AND EXPERIENCE
- Associate Degree in Nursing, Bachelor of Science in Nursing, or a higher nursing degree from an accredited nursing program.
- Five or more years of clinical nursing experience.
- Home health experience is preferred.
- Case management experience is preferred.
REQUIRED LICENSURE
- Current, active Registered Nurse license.
- Valid driver’s license.
- Reliable transportation and the ability to travel regularly during the workday.
- Ability and willingness to complete occasional overnight travel.
PHYSICAL REQUIREMENTS
The physical demands described below represent those required to perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities.
While performing the duties of this position, the employee may be required to:
- Lift or carry up to 40 pounds.
- Walk reasonable distances while attending client visits and appointments.
- Carry materials or equipment needed for field documentation and client support.
- Communicate effectively with clients, families, healthcare providers, collaborating staff, and other individuals.
- Apply active listening and observation skills.
- Perform moderate reaching and other movements associated with field-based work.
BENEFITS
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
WORK LOCATION
This is a hybrid, remote, and field-based position serving clients throughout the Dallas-Fort Worth area. Regular local and regional travel is required, with occasional overnight travel.
Compensation is commensurate with experience.
PyxisCare Management is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected by applicable law.
Pay: $38.00 - $45.00 per hour
Benefits:
- Dental insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Arlington, TX 76010
