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The Credit & Collections Manager — 3PL A/R leads a team responsible for managing a high-profile Accounts Receivable portfolio across the 3PL business and multiple manufacturer relationships. This role provides day-to-day leadership, coaching, prioritization, and escalation support to drive cash conversion, deduction recovery, aging reduction, dispute resolution, and risk mitigation.
The successful candidate will bring strong business acumen, analytical capability, people leadership, and stakeholder management skills to influence outcomes and deliver measurable portfolio results. This role is well suited for an intellectually curious leader who develops talent, drives continuous improvement, and creates enterprise value through strong AR execution and cross-functional problem solving.
Key Responsibilities:
1. Lead team execution, coaching, and accountability
- Lead, coach, and develop a team responsible for AR aging reduction, deduction recovery, cash acceleration, and issue resolution.
- Establish clear priorities, expectations, and operating rhythms to ensure the team remains focused on the highest-impact accounts, deductions, and risk exposures.
- Monitor workload, performance, and follow-through to promote accountability, consistency, and timely resolution.
- Foster a culture of curiosity, ownership, continuous learning, and value creation.
2. Lead portfolio performance, cash conversion, and risk mitigation
- Lead overall portfolio performance for assigned 3PL AR activity, with accountability for aging reduction, cash acceleration, deduction recovery, dispute resolution, and bad debt risk mitigation.
- Oversee a complex “deduct and pay” environment with significant deduction volume by guiding research, claim validation, escalation, and appropriate recovery action.
- Guide team prioritization of high-dollar invoices, aged balances, and high-value deductions to maximize cash conversion and reduce collectability risk.
- Provide escalation support and direction for complex customer and stakeholder issues, ensuring resolution plans are clear, timely, and aligned to portfolio risk and business priorities.
3. Lead stakeholder engagement, escalation management, and business insight
- Serve as a key partner to Account Management, Chargeback, Returns, Billing, BU Finance, and other cross-functional teams to align on priorities, resolve barriers, and improve AR outcomes.
- Lead period-end AR reviews and communicate concise portfolio insights related to cash performance, aging exposure, deduction drivers, dispute trends, and potential collectability risks.
- Communicate findings, risks, trade-offs, and recommended actions clearly to internal partners, customers, and leadership.
- Build trust with internal and external partners through strong follow-through, sound judgment, responsiveness, and disciplined ownership of portfolio outcomes.
- Ensure disciplined documentation of key issues, follow-ups, escalations, and resolution status to support continuity, accountability, and leadership visibility.
- Use curiosity, critical thinking, and data-driven insight to identify root causes, challenge assumptions, and influence timely resolution of customer and partner issues.
4. Drive continuous improvement, process discipline, and value creation
- Identify systemic AR, deduction, and dispute trends that impact cash flow, margin protection, customer experience, or operational efficiency.
- Partner with stakeholders to reduce recurring deductions, improve recovery timelines, strengthen upstream controls, and prevent repeat issues.
- Champion adoption of reporting, automation, workflow discipline, and standard work to improve team efficiency and strengthen portfolio visibility.
- Promote a growth mindset by encouraging learning, thoughtful questioning, and practical ideas that improve AR execution and enterprise value creation.
Qualifications
Minimum Requirements
- Degree or equivalent experience. Typically requires 6+ years of professional experience and 0-2 years of supervisory experience.
Critical Skills
- People leadership and coaching: Ability to lead, coach, develop, and engage team members while promoting accountability, ownership, and continuous improvement.
- AR, credit, collections, and financial acumen: Strong understanding of portfolio risk, aging management, deduction recovery, cash conversion, and margin protection.
- Stakeholder influence and communication: Ability to build trust, communicate clearly, influence outcomes, and align cross-functional partners around priorities and resolution plans.
- Analytical decision-making: Ability to interpret portfolio trends, identify root causes, assess risk, and translate insights into action.
- Execution discipline: Ability to prioritize competing demands, manage escalations, drive follow-through, and deliver measurable results in a fast-paced environment.
- Digital and process improvement mindset: Ability to champion reporting, automation, workflow discipline, and process improvements that increase efficiency and value creation.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
Our Base Pay Range for this position
$69,300 - $115,500
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McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
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