Top 182 Computer technical support Jobs in Fort Worth, Tx

IT Service Desk Agent
SCHLUTER SYSTEMS L.P. —Northlake, TX
- Full-time
- English
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
IT Support Technician
Texas Trust Credit Union —Arlington, TX
- Full-time
- Mid-level
- Office
- Microsoft Office
Quick Apply
IT Support Technician
ELEVATE WINDOWS AND DOORS LLC —Grand Prairie, TX
- Full-time
- Mid-level
- Office
- Microsoft Office
Quick Apply
12d
Imformation Systems Support Tech
Six Flags Over Texas —Arlington, TX
- Part-time
- 18 years or older
- English
- High school diploma or GED
2d
Software Implementation Trainer (Automotive Software)
Advent Resources Inc. —Fort Worth, TX
- $27 - $33 an hour
- Full-time
- Sales
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Product Delivery Specialist
ACV Auctions —Fort Worth, TX
- $35 - $42 an hour
- Full-time
- Dealership
- English
- Mid-level
- Paid jury duty
- AD&D insurance
Quick Apply
4d
Network Support Technician
Inserso Corporation —Irving, TX
- Full-time
- Mid-level
- Travel
- US work authorization
Quick Apply
10d
Product Delivery Specialist
ACV Auctions —Dallas-Fort Worth, TX
- $35 - $42 an hour
- Full-time
- Dealership
- English
- Mid-level
- Paid jury duty
- AD&D insurance
Quick Apply
4d
Construction Technical Communications Specialist
RDO Equipment Co. —Irving, TX
- $68,640 - $80,000 a year
- Research
- Mid-level
- Office
Quick Apply
Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
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AIT Analyst
CGI Group, Inc. —Fort Worth, TX
- $80,000 - $100,000 a year
- Ability to walk for extended periods
- Writing skills
- English
- Paid parental leave
- Paid holidays
Field Support Technician
HCL Technologies Limited - Business Services —Irving, TX
- $49,000 - $88,000 a year
- Email
- Background check
- Computer Science
- Bachelor of Science
- AD&D insurance
- Paid holidays
Quick Apply
Bilingual Help Desk Representative
CornerStone Staffing —Southlake, TX
- $20 - $22 an hour
- 8 hour shift
- Spanish
- Microsoft Outlook
- English
Quick Apply
5d
Help Desk Technician
Central Point Partners —Grand Prairie, TX
- $55,000 - $65,000 a year
- Full-time
- Software troubleshooting
- Mid-level
- Office
Quick Apply
4d
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Dallas-Fort Worth, TX
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
18h
Merchant Training Representative
Deluxe —Fort Worth, TX
- Email
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Corporate Trainer
Financial Additions —Coppell, TX
- Contract
- Mid-level
Quick Apply
IT Specialist III - Pyramid Support
Fort Worth Independent School District —Fort Worth, TX
- $55,850 - $67,283 a year
- Classroom
- Spanish
- Word processing
3d
Partner Technical Support Specialist
Deluxe —Fort Worth, TX
- Email
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Employee stock purchase plan
Regional Desktop Support Tech
Buckner International —Fort Worth, TX
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
5d

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computer technical support jobs near fort worth, tx

IT Service Desk Agent

SCHLUTER SYSTEMS L.P. -
Northlake, TX

Quick Apply

Job Details

Full-time

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Mobile device support
Employee relationship building
English
Desktop (troubleshooting support)
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Description:

As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user requests. This position plays a key role in supporting the IT team in exceeding business expectations while providing support across a wide range of IT services. In addition to gathering information through user conversation the Service Desk Agent applies a close attention to detail while documenting, scoping, and prioritizing tasks prior to escalation to further lines of support. Additional responsibilities of this role include configuring and deploying assets, managing IT inventory, deploying software to workstations, providing remote and deskside support, and maintaining a knowledge base with the support of their team.

Primary Responsibilities

Act as the primary point of contact for end users and first response for IT service operation issues and requests.
Prioritize and escalate issues based on urgency and business impact.
Deliver professional support with a customer-focused approach
Maintain an acceptable first call resolution rate and minimize downtime & disruptions for end users
Support IT service operation governance through ticket ownership.
Develop and maintain a knowledge base and deliver relevant training.
Advocate for and support ITSM processes and procedures.
Adhere to IT security policies and guidelines
Contribute to continual improvement activities by providing feedback and required support.
Maintain an accurate IT asset inventory. Register, track and manage IT assets
Promote best practice and security awareness.
Triage requests for type, severity, and appropriate support team.
Provide 1st level support for service operation tickets.
Procure and manage local IT assets. Provide consistent communication regarding ticket status to end users.
Provision, deploy, and exchange end points in local environment

Requirements:

Associate degree (preferred)
Basic ITIL Certification a plus
1 year minimum experience supporting desktops, applications and mobile device

Broad knowledge of the IT service features of the portfolio and their use in the company
Ability to adhere to processes, policies, and procedures.
Experience with basic technical administration of IT Technologies Experience working in a support focused environment.
Strong time management for balancing multiple tickets and prioritizing urgent tasks.
Ability to listen actively and explain technical topics in an easy-to-understand way
Fluent in the English language (both written and spoken).
Team and solution oriented.
An effective collaborator and contributor.
Self-motivated and able to take initiative.
Able to establish and maintain positive working relationships and customer support.
Able to prioritize and handle multiple tasks simultaneously.

COMPANY BENEFITS

Paid Weekly
Guaranteed Bi-Annual Bonuses
Generous PTO
10 Paid Holidays
Wellness Program (Earn up to an additional $600. Annually)
Medical, Dental, Vision, STD, LTD
Flexible Spending Account
Company Paid Life Insurance
401K / Company Match
Annual Performance Review
Employee Referral Program

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG, and want to be part of what makes our products- extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder

Come be a part of a Growing Company and help us paint the town ORANGE!!!

#SSIND

Quick Apply

Refine Your Search

computer technical support jobs in fort worth, tx

IT Service Desk Agent

IT Support Technician

IT Support Technician

Imformation Systems Support Tech

Software Implementation Trainer (Automotive Software)

Product Delivery Specialist

Network Support Technician

Product Delivery Specialist

Construction Technical Communications Specialist

Help Desk Analyst

AIT Analyst

Field Support Technician

Bilingual Help Desk Representative

Help Desk Technician

Entry Level Customer Training Specialist – Traveling

Merchant Training Representative

Corporate Trainer

IT Specialist III - Pyramid Support

Partner Technical Support Specialist

Regional Desktop Support Tech

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