Top 120 Crisis manager Jobs in Fort Worth, Tx

Customer Care Manager, Global Reservations
American Airlines —Fort Worth, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
21h
Lead Case Manager
Center for Transforming Lives —Fort Worth, TX
- Full-time
- Mid-level
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
14d
Care Manager - Remote
CareVitality Inc —Fort Worth, TX
- $60,000 - $77,000 a year
- Full-time
- Remote
- Nursing
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
5d
Cyber Crisis & Readiness Manager
Accenture —Irving, TX
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- 3 years
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance
Rapid Rehousing Case Manager
Center for Transforming Lives —Fort Worth, TX
- Full-time
- Mid-level
- Windows
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Case Manager I
Solstice Southwest LLC —Irving, TX
- $63,000 - $68,000 a year
- 8 hour shift
- Experience working with individuals with developmental disabilities
- Psychiatry
- Addiction Medicine
Quick Apply
SSVF Case Manager – DFW Area
Recovery Resource Council —Fort Worth, TX
- Online Application
- Hybrid work
- Writing skills
- Mid-level
- Driver's License
Quick Apply
Social Worker, Care Transition Manager – Part Time
Texas Health Resources —Keller, TX
- 8 hour shift
- Acute care
- Microsoft Word
- CPR Certification
- Paid parental leave
- Loan repayment program
1d
Case Manager
Centre For Neuro Skills —Irving, TX
- Overtime
- Mid-level
- 3 years
- Master's degree
- Paid holidays
- Health insurance
6d
DFCA Transitional Case Manager
Buckner International —Fort Worth, TX
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Driver's License
Quick Apply
Comin Up Program - Case Manager (Full-Time)
Boys & Girls Clubs Of Greater Tarrant County —Fort Worth, TX
- $19.78 an hour
- Weekends as needed
- Bilingual
- 18 years or older
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Housing Case Manager - Veterans & Families
Union Gospel Mission of Tarrant County —Fort Worth, TX
- $46,500 - $52,000 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Social Work
Quick Apply
Care Transition Manager Social Worker LMSW/LCSW Part-time Weekends
Texas Health Resources —Fort Worth, TX
- Part-time
- Microsoft Word
- CPR Certification
- Microsoft Excel
- Paid parental leave
- Loan repayment program
8d
Criminal Defense Case Manager/ Legal Assistant
Sloane and Routledge Law Firm —Fort Worth, TX
- $18 - $25 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
- Health insurance
- Paid time off
Quick Apply
Pre-Litigation Case Manager - Personal Injury Law Firm
Anderson Injury Lawyers —Fort Worth, TX
- Full-time
- Mid-level
- Communication skills
- Time management
- Paid holidays
- Dental insurance
Quick Apply
Case Manager II PRN Days
Kindred Hospital Tarrant County - Arlington —Arlington, TX
- PRN
- Master of Social Work
- Nursing
- RN License
Entry Level Case Manager
A Meaning of Life LLC —Burleson, TX
- $18.50 - $19.50 an hour
- Full-time
- Spanish
- HIPAA
- English
- Paid time off
Quick Apply
11d
Case Manager, Community Corrections
Core Civic —Fort Worth, TX
- $19.55 an hour
- Full-time
- 18 years or older
- Customer service
- Mid-level
Case Manager-HVRP
American GI Forum National Veterans Outreach Program —Fort Worth, TX
- $43,934.54 - $46,131.28 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Home Care Manager
Buckner International —Fort Worth, TX
- Full-time
- Management
- Mid-level
- Office
Quick Apply
6d

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Customer Care Manager, Global Reservations

American Airlines -
Fort Worth, TX

Apply Now

Job Details

21 hours ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Customer communication
High school diploma or GED
Project leadership

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Global Reservations Team within the Customer Experience Division.
Responsible for the management of a team of customer service representatives in a contact center environment dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service.

What you'll do

Inspires, coached and develops employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity
Resolves customer service and operational problems
Evaluates individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback
Analyzes individual and team performance data from various sources to identify training needs and development opportunities
Performs regular evaluations and annual performance reviews to provide appropriate, constructive feedback to ensure standards are met
Facilitates employee development by coaching techniques and performance plans to improve overall operational efficiency
Develops and mentors team members for growth within the organization
Provides guidance, counseling, training, coaching and administer corrective action
Conducts formal annual goal-setting and customer service representative development plans
Provides recommendations and implements methods to increase revenue, reduce cost and improve customer service
Provides timely feedback related to customer service, sales or specialty issues
Partners with leaders throughout the organization and Customer Planning to develop effective communication channels
Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc
Works closely with Human Resources/Employee Relations to ensure understanding and proper application of policies, procedures and the collective bargaining agreement
Ensures enforcement of all company policies and guidelines, including attendance adherence
Establishes and maintains a positive work environment that encourages and rewards excellence while fostering team-spirit through engagement
Develops and utilizes recognition programs to reward team members for outstanding performance
Participates in recruiting, selecting, and orientation of new employees to the team
Ability to work varied hours, including nights, weekends and holidays, as well as provide Supervisor on Duty coverage
Ability to travel

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency
2 years leadership experience
Project management skills

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree or equivalent experience/training
Knowledge of contact center or airport operational experience
Proficiency in all Reservations operating and performance reporting systems

Skills, Licenses & Certifications

Ability to lead, train, develop, and motivate a team in a fast-paced, ever-changing environment
Ability to manage multiple tasks and effectively handle shifting priorities
Ability to analyze and interpret complex documents
Ability to resolve difficult personnel and administrative issues
Creative thinking and problem-solving skills
Strong presentation skills
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

crisis manager jobs in fort worth, tx

Customer Care Manager, Global Reservations

Lead Case Manager

Care Manager - Remote

Cyber Crisis & Readiness Manager

Rapid Rehousing Case Manager

Case Manager I

SSVF Case Manager – DFW Area

Social Worker, Care Transition Manager – Part Time

Case Manager

DFCA Transitional Case Manager

Comin Up Program - Case Manager (Full-Time)

Housing Case Manager - Veterans & Families

Care Transition Manager Social Worker LMSW/LCSW Part-time Weekends

Criminal Defense Case Manager/ Legal Assistant

Pre-Litigation Case Manager - Personal Injury Law Firm

Case Manager II PRN Days

Entry Level Case Manager

Case Manager, Community Corrections

Case Manager-HVRP

Home Care Manager

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Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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