Top 371 Customer experience analyst Jobs in Fort Worth, Tx

Sr Customer Engagement Analyst
GM Financial —Fort Worth, TX
- Overtime
- Hybrid work
- Microsoft Word
- Office
- 3 years
- Tuition reimbursement
- 401(k) matching
Records & Transcript Analyst
Texas Wesleyan University —Fort Worth, TX
- Weekends as needed
- Word processing
- Computer literacy
- Basic math
Analyst II - Purchase Card (P-Card)
Fort Worth Independent School District —Fort Worth, TX
- $63,576 - $76,600 a year
- Microsoft Outlook
- Writing skills
- English
Strategic Initiatives Analyst I
GM Financial —Fort Worth, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Microsoft Office
- Tuition reimbursement
- 401(k) matching
Customer Success Analyst
Galderma —Fort Worth, TX
- $70,000 - $89,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
11d
Data Privacy Analyst
GM Financial —Fort Worth, TX
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Tuition reimbursement
- 401(k) matching
GFC Investigations Analyst
Bank of America —Fort Worth, TX
- Full-time
- Writing skills
- Mid-level
- Analysis skills
Analyst/Sr Analyst, Alliances Analytics
American Airlines —Fort Worth, TX
- Mid-level
- 3 years
- Master's degree
- Health insurance
- Dental insurance
2d
Epic Systems Analyst - Benefits/Claims
Cook Children's Health Care System —Fort Worth, TX
- Full-time
- Bachelor of Science
- Mid-level
- Office
Analyst/Sr Analyst, Regional Strategy and Business Planning
American Airlines —Fort Worth, TX
- Mid-level
- 3 years
- Finance
- Health insurance
- Dental insurance
Analyst/Sr Analyst, Business Readiness and Change Management
American Airlines —Fort Worth, TX
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
3d
Corporate Treasury Analyst
Venturi Supply —Fort Worth, TX
- Full-time
- Background check
- 6 years
- ERP systems
- Health savings account
- Paid holidays
Quick Apply
4d
Quality Assurance Analyst
Clifco Spice Sales, INC —Mansfield, TX
- From $22 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
12d
SAP SD Functional Analyst (Onsite Only)
Noramtec Consultants Americas —Grand Prairie, TX
- $55 - $70 an hour
- Contract
- Computer science
- Computer Science
- Sales
- Paid holidays
- Health insurance
Quick Apply
9d
Network Analyst/Technician
Matlen Silver —Texas
- Weekends as needed
- Inventory management
- System design
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
HRIS Analyst
RailPros —Irving, TX
- Full-time
- Hybrid work
- System design
- Mid-level
- SQL
- Commuter assistance
- Health savings account
Quick Apply
Treasury Management Sales Analyst
Busey Bank —Fort Worth, TX
- $58,000 - $72,200 a year
- Full-time
- Mid-level
- Office
- Finance
- Profit sharing
- Wellness program
Quick Apply
Accounts Receivable Analyst
MERCURY GSE —Fort Worth, TX
- Full-time
- Mid-level
- Office
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
2d
Application System Analyst Lead - MyChart
Christus Health —Irving, TX
- Full-time
- Microsoft Excel
- 5 years
- Travel
Accounting and Finance Analyst (DFW)
Noramtec Consultants Americas —Fort Worth, TX
- $25 - $31 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d

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customer experience analyst jobs near fort worth, tx

Sr Customer Engagement Analyst

GM Financial -
Fort Worth, TX

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Job Details

Full-time

Benefits

Tuition reimbursement
401(k) matching

Qualifications

Data mining
High school diploma or GED

Full Job Description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

About the role

The Senior Customer Engagement Analyst is responsible for developing a comprehensive view of customer sentiment and providing analytical insights into how GMF can continue to enhance the customer experience. Responsibilities will include reporting, ad hoc data mining, and analytical functions to support information requests related to customer experience. The analyst will be responsible for summarizing this information to a variety of internal clients. This team member participates in business and system-related projects and collaborates with resources from other functional areas as well as external vendors and partners when necessary.

In this role you will:

Maintain a thorough understanding of relevant Customer Experience data sources including: contact center key metrics (emails, inbound calls, response time, etc.), customer and agent interactions, and account and operational effectiveness metrics
Work with internal and external partners in a collaborative manner to ensure Customer Experience software tools are being fully utilized
Assist with transitioning analytics and data consumption from SAS to Databricks
Foster partnerships with GMF Customer Experience departments to understand operational procedures and strategies
Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests related to customer experience from various internal customers
Present analysis to management in a clear, concise, convincing, and actionable format
Represent the Customer Experience organization as needed on corporate projects
Provide direction, training and guidance to less experienced analysts

What makes You an ideal candidate?

Advanced understanding of and experience with relational datasets, data warehouses, data mining, and data analysis techniques
Advanced knowledge of data analysis and spreadsheet modeling
Advanced skills with Databricks, Python or SQL, SAS, Excel, Word, and PowerPoint
Advanced skills with SAS, Python, or SQL, Excel, Word, and PowerPoint.
Ability to interact collaboratively with internal customers
Effective written and verbal presentation skills
Strong analytical ability
Ability to work with minimal supervision
Capable of managing multiple and varied projects, including the ability to coordinate and balance numerous tasks in a time-sensitive environment
Advanced skills with data mining and query tools
Prior experience working with large datasets
Normal office environment
Subject to stressful situations
Flexible schedule with the possibility of working long hours, including weekends/holidays, occasional overtime, or split shifts may be required
Limited travel may be required to support business needs

Education & Work Experience

High School Diploma or equivalent required
Bachelor’s Degree in related field or equivalent work experience required
Master’s Degree preferred
3-5 years SAS, Python, or SQL experience required

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection

What We Offer : Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment, 2-days a week in office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

#GMFJobs #LI-Hybrid #LI-MO1

Apply Now

Refine Your Search

customer experience analyst jobs in fort worth, tx

Sr Customer Engagement Analyst

Records & Transcript Analyst

Analyst II - Purchase Card (P-Card)

Strategic Initiatives Analyst I

Customer Success Analyst

Data Privacy Analyst

GFC Investigations Analyst

Analyst/Sr Analyst, Alliances Analytics

Epic Systems Analyst - Benefits/Claims

Analyst/Sr Analyst, Regional Strategy and Business Planning

Analyst/Sr Analyst, Business Readiness and Change Management

Corporate Treasury Analyst

Quality Assurance Analyst

SAP SD Functional Analyst (Onsite Only)

Network Analyst/Technician

HRIS Analyst

Treasury Management Sales Analyst

Accounts Receivable Analyst

Application System Analyst Lead - MyChart

Accounting and Finance Analyst (DFW)

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