Job Function
To maintain pricing, stocking, and rotation of merchandise in the frozen food department; control frozen food ordering and receiving functions; and to perform other tasks as required in Grocery, Produce, Point-Of-Sale, and Receiving, in an efficient manner within company policy, to ensure that the shift contributes to the financial best interests of the store.
Duties and Responsibilities
The essential duties and responsibilities of this position include, but are not limited to, the following:
A. General
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Observe all store rules and company policies;
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Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations;
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Observe shift operating hours at all times as scheduled or assigned by store manager;
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Adhere to all local, state and federal health and civil code regulations;
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Receive and verify all frozen food deliveries against invoices;
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Write up any shortages and obtain delivery driver’s signature on credit claim forms according to company procedure and notify grocery manager;
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Take products to appropriate refrigerated storage areas;
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Open cartons and price items accurately and legibly using approved marking devices;
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Responsible for price changes and keeping management informed of pricing problem areas or discrepancies;
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Keep refrigerated displays and shelves well stocked according to tag allocation;
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Maintain bonus buy and promotional allowance program in the department; submit ad suggestions when appropriate to grocery manager;
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Order and maintain inventory control to minimize over-stocks, under-stocks, and shrinkage losses due to expired code dates and strive for maximum sales and turnover;
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Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods; notify manager when sales representatives need to be contacted to pick up spoils and damaged goods;
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Be knowledgeable in and able to perform all duties of an experienced grocery clerk;
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Comply with safety policies and procedures and participate in store’s Safety Committee;
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Assist in training associates when assigned;
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Control excessive use of utilities and water and observe sound conservation practices;
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Perform other duties and assignments as directed;
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Greet all customers and provide them with prompt and courteous service or assistance.
B. Bookkeeping
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Record all shift hours worked on time card according to company policy and verify by signature the accuracy of all time worked;
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Use correct pricing as listed in the store’s Pricing Guide and ensure that all merchandise is properly priced including ad items and promotional buys;
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Be familiar with invoice documents and confirm accuracy of item descriptions, sizes, quantities and pricing during grocery vendor product deliveries;
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Record invoice documents accurately on the receiving log and place signed invoice in the designated secured area;
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Accurately record markups and markdowns, in-store use of merchandise, and bad merchandise/spoilage write-offs in accordance with company policies.
C. Merchandising
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Keep frozen food cases, shelves and other applicable displays fully stocked and faced at all times according to tag allocation or department standards;
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Ensure that all featured and bonus buys are attractively signed to attract customer attention and stimulate sales;
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Keep all merchandise rotated in accordance with store policy and product code dates and pull all out-of-code merchandise;
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Follow approved procedures for receiving product, price marking and restocking to ensure quality protection, accuracy and product rotation;
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Order merchandise and maintain inventory control to minimize out-of-stocks and over-stocks and to maximize sales and turnover;
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Present (face) all products in assigned sections in accordance with company policy prior to leaving at the end of scheduled shift.
D. Maintenance
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Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis;
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Keep all frozen food cases clean according to prescribed procedures;
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Be alert to temperatures and operating condition of refrigerated storage areas and cases and promptly communicate any problems or failure to key person in charge;
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Use and maintain equipment in good working order; immediately advise store manager of any maintenance or equipment problems.
E. Security
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Observe customer security standards by staying alert and being aware of customer actions and behavior; report to manager or security any abnormal behavior;
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Observe proper security precautions when receiving merchandise and store all signed invoices in the designated secure area; protect company assets at all times.
F. Personnel
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Assist in training associates as or when directed;
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Maintain good communications with co-workers throughout the organization;
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Notify store manager of personnel situations or policy violations having an adverse effect on store operating performance or of situations requiring disciplinary action or that may potentially require such action.
Requirements and Conditions (Essential Functions)
To perform this job successfully, an individual must be able to perform all of the duties described in the preceding in an efficient and competent manner. The requirements and conditions listed below are representative of the minimum levels of knowledge, skill, experience, and/or ability required. Some requirements may be modified to accommodate individuals with disabilities:
Education and/or Experience
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High school education preferred but not required.
Certificates, Licenses, Registrations
Mathematical Skills
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Must be able to calculate figures and amounts such as discounts, gross margins, markup, percentages, and to apply concepts of basic algebra;
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Be able to verify vendor invoice charges and counts, calculate gross margins, fill out inventory and receiving records or reports, and be able to project sales with a reasonable degree of competency in order to estimate appropriate ordering quantities to meet future needs and requirements based on the projected sales volume.
Language Skills
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Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with department employees, the store’s co-workers and customers;
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Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to read and understand:
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instructions for operating electrical equipment and tools
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company handbooks, policies and procedures and
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other written job-related documents including postings on company bulletin boards;
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Ability to compose and write reports, business correspondence, and procedure manuals including effective departmental memos, employee corrective action notices, “menus”, and customer signs or sales suggestions.
Reasoning Ability
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Ability to solve practical problems and deal with a variety of concrete variables in circumstances where only limited standardization may exist;
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Ability to interpret a variety of instructions furnished in diagram, oral, schedule, or written forms.
Other Skills or Requirements
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Be fully knowledgeable and thoroughly familiar with the nature and duties of every staff position in the department including procedures, policies and operations;
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Be able to pass a standard drug test and qualify as being drug-free under the legal and medical guidelines permitted by the Drug Free Workplace Act of 1988;
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Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for productivity, accuracy, cleanliness, harmony and safety established at the employer’s individual site (normally measured but not necessarily limited to units of one or more of the following: total transaction throughput, unit time per task, sales per man-hour, and/or cases, units, tasks or pounds per man-hour).
Requirements and Conditions (Essential Functions)
To perform this job successfully, an individual must be able to perform all of the duties described in the preceding in an efficient and competent manner. The requirements and conditions listed below are representative of the minimum levels of knowledge, skill, experience, and/or ability required. Some requirements may be modified to accommodate individuals with disabilities:
Education and/or Experience
-
High school education preferred but not required.
Certificates, Licenses, Registrations
Mathematical Skills
-
Must be able to calculate figures and amounts such as discounts, gross margins, markup, percentages, and to apply concepts of basic algebra;
-
Be able to verify vendor invoice charges and counts, calculate gross margins, fill out inventory and receiving records or reports, and be able to project sales with a reasonable degree of competency in order to estimate appropriate ordering quantities to meet future needs and requirements based on the projected sales volume.
Language Skills
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Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with department employees, the store’s co-workers and customers;
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Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to read and understand:
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instructions for operating electrical equipment and tools
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company handbooks, policies and procedures and
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other written job-related documents including postings on company bulletin boards;
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Ability to compose and write reports, business correspondence, and procedure manuals including effective departmental memos, employee corrective action notices, “menus”, and customer signs or sales suggestions.
Reasoning Ability
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Ability to solve practical problems and deal with a variety of concrete variables in circumstances where only limited standardization may exist;
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Ability to interpret a variety of instructions furnished in diagram, oral, schedule, or written forms.
Other Skills or Requirements
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Be fully knowledgeable and thoroughly familiar with the nature and duties of every staff position in the department including procedures, policies and operations;
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Be able to pass a standard drug test and qualify as being drug-free under the legal and medical guidelines permitted by the Drug Free Workplace Act of 1988;
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Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for productivity, accuracy, cleanliness, harmony and safety established at the employer’s individual site (normally measured but not necessarily limited to units of one or more of the following: total transaction throughput, unit time per task, sales per man-hour, and/or cases, units, tasks or pounds per man-hour).
Physical Requirements
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individual with disabilities:
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While performing the duties of this job, the employee is regularly required to sit; stand; and use the hands to handle, finger, or feel objects, tools or controls;
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The employee must frequently walk, talk or hear, and reach with the hand and arms; occasionally, the employee must crouch or kneel;
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The employee must occasionally exert or lift up to 50 pounds carrying master cartons of grocery products, trash containers, etc. and frequently exert or lift moderate amounts of weight;
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Successful performance requires specific vision abilities that include close vision and the ability to adjust focus; the employee must have sufficient visual acuity to check and verify invoices and other written documents;
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Be able to climb a ladder to retrieve inaccessible items for customers located above freezer cases or from stockrooms and other storage areas;
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Be able to sweep and mop floors, dust and face shelves, and lift and carry out trash containers to be emptied in an outside bin;
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Have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies such as cleanup requests (due to accidental spills or breakage of glass or plastic containers having liquid contents), shoplifting and other security assistance requests, customer accidents, etc.;
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Be able to stock coolers and shelves and endure working under temperature extremes in refrigerated and frozen food storage areas up to 20 minutes at a time;
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Be able to work with fresh fruits, vegetables, house plants and flowers without suffering negative or adverse allergic consequences that impact work performance;
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Be able to tolerate moderate amounts of dust and chemical fumes from common household cleaning agents such as ammonia during routine housekeeping duties;
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Have sufficient memory retention skills to memorize weekly ad prices and daily produce (or other perishable department) specials.
Work Environment
The work environment conditions described below are representative of those an employee encounters while performing the essential functions of this job. It may be possible to modify some circumstances to accommodate individuals with disabilities:
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The work environment includes frequent exposure to temperature extremes in refrigerated coolers and storage areas as low as minus 20 degrees (Fahrenheit) below zero;
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The work environment includes occasional exposure to noisy conditions in machine and compressor rooms although typically, the noise level in the work environment is moderate;
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Access to break rooms, offices and all employee restrooms may require ascending/descending a flight of stairs; there may be no restrooms at street level nor are there any public restrooms available elsewhere on the premises;
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There are no other unusual environmental conditions.
Important Disclaimer Notice
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change
