Top 20 It service manager Jobs in Fort Worth, Tx

Manager - Technology Support Services (2025-2026)
Keller ISD —Fort Worth, TX
- Full-time
- Heavy lifting
- Office
- 3 years
Full Time IT Infrastructure Services Manager
City of Grand Prairie —Grand Prairie, TX
- $97,304 - $151,337 a year
- Full-time
- Computer science
- Computer Science
- 5 years
13d
IT Service Desk Lead
Performance Food Group —Westlake, TX
- $23 - $29 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Network Services Manager
Performance Food Group —Westlake, TX
- $130,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- Employee stock purchase plan
- Health insurance
5d
Technology Strategy Manager/Sr Manager, Financial Services
Accenture —Irving, TX
- $87,400 - $253,000 a year
- Full-time
- Writing skills
- Research
- Analysis skills
- Paid holidays
- Disability insurance
Service CCaaS Technology Delivery Lead
Accenture —Irving, TX
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- Oracle
- Sales
- 5 years
- Paid holidays
- Disability insurance
Intelligent Infrastructure Services Advisory Lead
Accenture —Irving, TX
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
Technical Product Manager 2 - (Financial Services products Stablecoin, Tokenization, Payments)
U.S. Bank National Association —Irving, TX
- $98,175 - $115,500 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Check Cashing and Money Services Manager
Populus Financial Group, Inc. —Irving, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health insurance
- Paid time off
Quick Apply
Sr Manager, Enterprise Batch Services
Charles Schwab —Southlake, TX
- $164,000 - $173,000 a year
- Hybrid work
- Windows
- 8 years
- SQL
- Paid parental leave
- Employee stock purchase plan
Strategic Planning Program Manager, Global Engineering Services North America
Amazon.com Services LLC —Irving, TX
- $81,600 - $129,800 a year
- Full-time
- Up to 50% travel
- Office
- 3 years
- AD&D insurance
- Health insurance
Sr. Product Manager, Self-Service & Cash Recy
Nautilus Hyosung America Inc —Irving, TX
- Full-time
- Marketing
- 5 years
- Finance
Quick Apply
1d
Senior Manager, Stock Plan Services International Participant Product.
Charles Schwab —Westlake, TX
- $102,000 - $180,000 a year
- Hybrid work
- 5 years
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
Big Data Support Engineer Lead - Vice President
Information Technology Senior Management Forum —Irving, TX
- $125 an hour
- Full-time
- Computer science
- Computer Science
- Engineering
- Paid holidays
- Disability insurance
Professional Services- Project Manager- Implementation
Lanvera —Coppell, TX
- Full-time
- Customer service
- Bachelor of Science
- Mid-level
- Profit sharing
- Disability insurance
Quick Apply
Big Data Support Engineer Lead - Vice President
Citi —Irving, TX
- $125 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Engineering
- Paid holidays
- Disability insurance
Shared Services Technical Training Lead
2020 Companies, Inc. —Southlake, TX
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply

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it service manager jobs near fort worth, tx

Manager - Technology Support Services (2025-2026)

Keller ISD -
Fort Worth, TX

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Job Details

Full-time

Qualifications

Managing technical support teams
Staff supervision
Team supervision
Project management experience in technology
Managing teams in a customer support role
Phone communication
Frontline customer support management
Conflict management
Managing projects
Local ordinances
Associate's degree
Legal compliance
Negotiation in dispute resolution
Technical Proficiency
CompTIA A+

Full Job Description

Job Title: Manager Wage/Hour Status: Non-Exempt

Job Role: Technology Support Services

Department/School: Technology Pay Grade: AD4

Function: Technology

Reports to: Director of Technology Support HR Date Approved: February 2026

HR Date Revised:

SUMMARY:

The Technology Support Services Manager provides leadership and operational oversight for the district’s Technology Support Technicians and Help Desk operations. This role ensures high-quality customer service delivery, efficient incident and service management, and effective collaboration across technology teams. The positionis responsible forstaff development, workflow management, reporting, and continuous improvement of support services in alignment with district goals and cybersecurity standards.

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.
Provide program support and service delivery; communicate effectively within and across teams, and participate in cross-functional work groups.
Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

MAJOR RESPONSIBILITIES AND DUTIES

Support Services Management

Supervise and support Technology Support Technicians and Help Desk staff.
Oversee the Help Desk system, including daily operations and ongoing support.
Ensure work orders and incidents are escalated appropriately to maintain consistent, efficient, and timely resolution.
Establish, enforce, and model clear customer service standards and expectations.
Ensure daily delivery of professional, accurate, and timely customer service.
Help manage workflow, scheduling, and staffing coverage to support all campuses, buildings, and operational areas.
Train, mentor, and support Help Desk and Technology Support Technicians to promote growth, consistency, and skill development.
Proactively engage campus and building staff to strengthen customer relationships and address concerns or service trends.
Apply project management and service management principles to improve operational efficiency and service quality.

Report/Processes/Communication

Maintain and update technical documentation, procedures, and support resources.
Prepare and deliver daily, weekly, and monthly productivity and performance reports for Help Desk and Technology Support teams.
Analyze customer feedback, service trends, and support metrics, and communicate findings to internal departments and district leadership.
Serve as a point of coordination between support teams and other technology divisions.
Perform additional duties as assigned by the Director of Technology Support.

Policy, Reports, and Law

Maintain confidentiality.
Maintain expertise with technical skills and certifications aligned with job responsibilities.
Maintain excellent working relationships and communicate effectively with all District personnel and the community.
Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.
Pursue Professional Development activities for self and ensure that Professional Development activities are aligned with District goals and initiatives, and current professional research.
Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.
Follow District safety protocols and emergency procedures.
Perform other related duties as assigned.

QUALIFICATIONS:

Education/Certification:

Associates degree
Bachelor’s degree in Information Technology (IT) or related field (preferred)
CompTIA A+ certification (required).

Experience:

3–5 years of professional experience in the technology field
Previous experience as a Help Desk Manager, Team Lead, or similar supervisory role

SPECIAL KNOWLEDGE/SKILLS/ABILITIES:

Background in computer support and technical troubleshooting.
Strong customer service skills via phone, electronic communication, and in-person support.
Advanced technical and diagnostic troubleshooting abilities.
Proven ability to problem-solve, organize, document, and manage time effectively.
Strong attention to detail and commitment to timely and accurate documentation.
Excellent oral and written communication skills.
Ability to guide and support staff and end users with a wide range of technical skill levels.
Ability to work with systems, networks, and other groups in Technology to effectively communicate changes and technical problems to get them resolved promptly.
Ability to exercise sound judgment in making critical decisions.
Knowledge of and the ability to interpret and apply related district policies, procedures, principles, and practices.
Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations.
Knowledge of the principles, methods, and tools for evaluating project needs and implementation timelines.
Ability to establish and maintain effective working relationships.
Ability to negotiate and resolve conflict.

SUPERVISORY RESPONSIBILITIES:

Staff Assigned

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used:

Standard office equipment including personal computer and peripherals

Posture:

Prolonged sitting; frequent standing; kneeling/squatting, occasional bending/stooping, pushing/pulling, and twisting

Motion:

Frequent walking; repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching

Lifting:

May require regular heavy lifting – up to 30 pounds

Environment:

Work to be completed on-site from assigned school or building
Regular exposure to noise and computer monitors
No remote work
Frequent districtwide travel

Mental Demands:

Work with frequent interruptions; maintain emotional control under stress; work prolonged or irregular hours

INTENT AND ACKNOWLEDGEMENT:

This description is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit, or any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

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it service manager jobs in fort worth, tx

Manager - Technology Support Services (2025-2026)

Full Time IT Infrastructure Services Manager

IT Service Desk Lead

Network Services Manager

Technology Strategy Manager/Sr Manager, Financial Services

Service CCaaS Technology Delivery Lead

Intelligent Infrastructure Services Advisory Lead

Technical Product Manager 2 - (Financial Services products Stablecoin, Tokenization, Payments)

Check Cashing and Money Services Manager

Sr Manager, Enterprise Batch Services

Strategic Planning Program Manager, Global Engineering Services North America

Sr. Product Manager, Self-Service & Cash Recy

Senior Manager, Stock Plan Services International Participant Product.

Big Data Support Engineer Lead - Vice President

Professional Services- Project Manager- Implementation

Big Data Support Engineer Lead - Vice President

Shared Services Technical Training Lead

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