Pharmacy Technician &
Patient Assistance Program Coordinator
Job Description
Department: Pharmacy / Patient Services
Position Type: Full Time (40 Hrs. a week)
Pay Range: $19–$21 per hour
Reports To: Pharmacy Lead / Clinic Administration
Location: Mercy Clinic of Fort Worth
Mercy Clinic of Fort Worth is a Christian charitable clinic dedicated to serving uninsured adults with household incomes at or below 200% of the Federal Poverty Level. Our mission is to share Christ’s love and compassion by providing accessible healthcare, spiritual care, and support that empowers individuals and families in underserved communities of South Fort Worth.
As our services continue to grow, Mercy Clinic is seeking a compassionate and motivated team member who has a genuine desire to serve the community and support our mission. This position offers a unique opportunity to gain hands-on experience, learn from experienced healthcare professionals, and develop valuable skills through individualized training and mentorship.
The successful candidate will be part of a caring, mission-driven team committed to treating every patient with dignity, compassion, and respect.
Position Summary
Mercy Clinic of Fort Worth is seeking a bilingual (English/Spanish), entry-level Pharmacy Technician & Patient Assistance Program Coordinator / Administrative Assistant to support pharmacy operations, patient medication assistance programs, and general administrative functions.
This position is ideal for someone who is organized, compassionate, detail-oriented, and comfortable working directly with patients in a community healthcare setting. The employee will assist with medication refills, patient assistance applications, medication pickups, records, inventory, and administrative support.
Essential Responsibilities
· Process medication refill requests according to clinic procedures.
· Assist Pharmacist to prepare and prepackage medications for patient pickup.
· Contact patients regarding medication availability and pickup.
· Maintain accurate medication pickup records.
· Monitor medication inventory and identify medications approaching expiration.
· Assist Pharmacist to remove and appropriately document expired medications.
· Assist with medication organization and storage.
· Maintain a clean, organized, and secure medication area.
· Assist the Pharmacy Lead with routine pharmacy-related tasks.
· Protect patient confidentiality and follow HIPAA requirements.
Patient Assistance Program (PAP) Coordinator Duties
· Assist uninsured and eligible patients with pharmaceutical patient assistance programs.
· Help patients complete patient assistance applications and required documentation.
· Collect and organize required patient documents, such as proof of income and identification.
· Communicate with pharmaceutical companies and patient assistance programs regarding applications and medication status.
· Track applications, approvals, renewals, and medication shipments.
· Contact patients when medications are available or when additional documentation is needed.
· Maintain accurate and confidential PAP records.
· Follow up on pending applications and renewals to prevent interruptions in medication access.
· Educate patients on basic program requirements and assist them in navigating the application process.
Administrative Support
· Provide general administrative support to the clinic as needed.
· Answer telephone calls and assist patients with questions or direct them to the appropriate staff member.
· Schedule or assist with patient appointments and medication pickups when needed.
· Enter and maintain accurate information in the electronic medical record and other clinic systems.
· Scan, organize, and maintain patient and program documentation.
· Assist with filing, data entry, and other office duties.
· Support clinic outreach, education, and patient-service activities as needed.
· Work collaboratively with clinical, administrative, pharmacy, and volunteer staff.
Required Qualifications
- Bilingual in English and Spanish – required.
- High school diploma or equivalent.
- Pharmacy Technician certification
- Previous healthcare, pharmacy, patient assistance, or administrative experience preferred.
- Strong organizational and attention-to-detail skills.
- Ability to communicate respectfully and compassionately with patients.
- Basic computer skills and ability to learn electronic medical record systems.
- Ability to maintain strict confidentiality.
- Ability to work independently while also functioning effectively as part of a team.
Preferred Skills
- Experience working with uninsured or underserved patients.
- Familiarity with medication names and basic pharmacy terminology.
- Experience with Athenahealth or another electronic medical record system.
- Strong follow-up and documentation skills.
- Spanish-language communication skills in both verbal and written settings.
Physical & Work Requirements
- Ability to sit, stand, walk, bend, and perform routine office and pharmacy tasks.
- Ability to lift and move boxes of medications and office supplies within reasonable limits.
- Must demonstrate professionalism, reliability, compassion, and respect for every patient.
Core Competencies
- Bilingual communication
- Patient-centered service
- Organization and attention to detail
- Confidentiality and professionalism
- Time management
- Teamwork
- Follow-through
- Compassion and cultural sensitivity
- Ability to prioritize multiple responsibilities
Mercy Clinic Mission
All employees are expected to support the mission of Mercy Clinic of Fort Worth by providing compassionate service to underserved patients and helping ensure that patients have access to needed healthcare and medications.
Pay: $19.00 - $21.00 per hour
Benefits:
- Opportunities for advancement
- Paid time off
Language:
Work Location: In person
