Top 2 Contact center engineer Jobs in Fort Worth Tx

Contact Center Support Engineer II (Bilingual Spanish)
GM Financial —Arlington, TX
- Full-time
- Hybrid work
- Spanish
- Azure
- Computer literacy
- Tuition reimbursement
- 401(k) matching
Principal Software Engineer, Contact Center Digital Engagement Services
Fidelity Investments —Westlake, TX
- Full-time
- Computer science
- Computer Science
- Mentoring

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Contact Center Support Engineer II (Bilingual Spanish)

GM Financial -
Arlington, TX

Apply Now

Job Details

Full-time

Benefits

Tuition reimbursement
401(k) matching

Qualifications

Application systems
High school diploma or GED

Full Job Description

Why GM Financial Technology

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

Sponsorship Notice: At this time, we are unable to offer employment sponsorship for this position. This includes, but is not limited to, H-1B, TN, L1, and OPT visa types.

About the role

On-Call Rotation

This position requires availability for an on-call rotation on a 7-week rotating schedule , with each team member serving as the designated on-call contact for one week at a time . During their assigned on-call week, the team member is authorized to work remotely.

The Contact Center Engineer II is a mid-level position responsible for performing routine to moderately complex maintenance, support, and development of contact center systems at local and cloud-based sites. This team member works in conjunction with other technical teams, business units, and digital teams during modification, troubleshooting, or repair of cloud-based application systems. The Contact Center Engineer II works directly with engineers or end users to identify system/application issues. This team member has potential to interact with all levels of leadership, technical teams, and external.

In this role you will:

Provides intermediate level support to business units specifically in the areas of Contact Center applications (Genesys Cloud)
With minimal supervision, coordinate with vendors regarding maintenance, modification, and implementation relating to contact center applications
Collaborate with development teams and leadership to troubleshoot technical issues and participate in root cause analysis to identify opportunities to improve the customer engagement solution as well as monitoring and alerting
Develop and implement technical solutions to improve contact center solutions, utilizing cloud-native technologies, chatbots, and API-first architectures
Maintain technical documentation related to the contact center solutions, utilizing knowledge management tools
Research, evaluate, and recommend enhancements and solutions
Adhere to and promote compliance to all GMF policies and procedures
Promote a cooperative and productive work environment

What makes you an ideal candidate?

Intermediate knowledge of CCaaS technology and applications, Genesys Cloud is preferred
Intermediate knowledge of Cloud technologies, Azure and AWS
Intermediate knowledge of production processes and/or strategies as they pertain to contact center environments
Knowledge of best practices in information technology governance and regulatory landscape for financial institutions
Knowledge of Agile Methodology and Practices
Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
Strong people skills including the ability to interact with employees at all levels
Excellent written and oral communication skills
Ability to meet expected delivery dates and the tasks necessary to achieve objectives
Must be a self-starter and able to manage the investigations function with minimal supervision
Experience with data visualization concepts and tools
Good computer skills and conversance in information technology issues

Experience

2-4 years of experience in designing, developing, deploying, and maintaining contact center solutions required
High School Diploma or equivalent required

Additional Knowledge and Skills

Working effectively within an AI enabled environment:
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation

AI Skills Preferred

Experience with AI assisted software development or automation
Knowledge of prompting techniques to improve output quality

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Hybrid work environment, 2-days a week in office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position
This position is not open to agency submissions

Apply Now

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contact center engineer jobs in fort worth tx

Contact Center Support Engineer II (Bilingual Spanish)

Principal Software Engineer, Contact Center Digital Engagement Services

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