Top 311 System manager call center Jobs in Fort Worth Tx

Call Center Manager
Serenity Mental Health Centers —Fort Worth, TX
- Pass drug screening
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Correspondence Team Manager, Client Service Center
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
BUSINESS OFFICE MANAGER
PMG OPCO - RIDGMAR LLC —Fort Worth, TX
- Mid-level
- Office
- Children
- Disability insurance
- Health insurance
Full Time Call Center Representative - work hybrid
TRANZACT —Fort Worth, TX
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- In-person
- Entry level
- Paid training
- Paid holidays
Quick Apply
11d
SERVICE EXCELLENCE REPRESENTATIVE
Precision Monitoring LLC —Burleson, TX
- $19 - $25 an hour
- 8 hour shift
- HIPAA
- Mid-level
- 3 years
Quick Apply
Care Coordinator - Fort Worth, TX Area
CareVitality Inc —Fort Worth, TX
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- LVN
- Paid training
- Health insurance
12d
Service Excellence Representative
Precision Monitoring —Burleson, TX
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
System Manager Call Center
MHMR of Tarrant County —Hurst, TX
- $25.25 - $29.00 an hour
- Weekends as needed
- Bilingual
- LMFT
- Licensed Clinical Social Worker
- Travel reimbursement
- Health savings account
Quick Apply
Manager, AACU Payments Servicing
American Airlines —Fort Worth, TX
- Weekends as needed
- Microsoft Excel
- Marketing
- Writing skills
- Health insurance
- Dental insurance
13d
Care Team Representative
Sedgwick —Irving, TX
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Office
- Health savings account
- Disability insurance
Technical Support Center Analyst
First Command Financial Services, Inc. —Fort Worth, TX
- On call
- Hybrid work
- Mid-level
- Windows
- 3 years
Account Manager
Caterpillar —Irving, TX
- $112,710 - $169,060 a year
- Full-time
- Up to 50% travel
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
3d
Manager, Office
The Specialty Alliance —Mansfield, TX
- Full-time
- Mid-level
- Clinic
- Bachelor's degree
Quick Apply
Customer Service Representative
Trulite Glass and Aluminum Solutions —Fort Worth, TX
- $20 - $23 an hour
- Day shift
- 5 years
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
1d
Global Security Operations Center (GSOC) Manager
GM Financial —Arlington, TX
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Military
- Tuition reimbursement
- 401(k) matching
Customer Support Representative
Williams-Sonoma-Supply Chain —Arlington, TX
- Overtime
- Microsoft Outlook
- OSHA
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
4h
Service Desk Specialist II
NetCov —Fort Worth, TX
- $58,687 - $80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
Quick Apply
Bilingual Office Manager (English/Spanish)
The Village Life Center Texas —Fort Worth, TX
- $20 - $23 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Real Time Analyst
Louis Vuitton —Irving, TX
- $25 - $30 an hour
- Weekends as needed
- Mid-level
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Account Manager
AlphaGraphics - US083 —Fort Worth, TX
- $55,000 - $70,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply

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system manager call center jobs near fort worth tx

Call Center Manager

Serenity Mental Health Centers -
Fort Worth, TX

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Customer communication
Patient scheduling systems
Managing teams in a customer support role
Performance management strategy
Customer satisfaction tracking
HIPAA
Frontline customer support management
Crisis management (risk management strategy)
Team development
Patient experience leadership
Incident response (Crisis management methodologies)
Leading team collaboration initiatives
Operational excellence initiatives
Process improvement planning
Clinical confidentiality policies
Customer satisfaction improvement
Call center management
Team motivation (leadership skill)

Full Job Description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.

If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? We’ve Got You.

We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest.

The Role: Call Center Manager | Fort Worth, TX

As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.

What You’ll Be Doing:

Supervise and coach call center team to deliver top-tier patient service
Improve call center metrics while ensuring quality patient interactions
Monitor and analyze call center performance data to drive continuous improvement
Create and maintain standard operating procedures for patient communication
Lead training initiatives on healthcare regulations and company policies
Collaborate with clinical teams to ensure seamless patient care coordination
Manage schedules to ensure coverage across all time zones
Handle escalated patient concerns with empathy and resolution focus
Ensure HIPAA compliance and patient confidentiality in all interactions

What You Need:

7+ years of call center management experience, healthcare setting strongly preferred
Solid working knowledge of Workforce Management systems and practices
Excellence in developing and motivating customer service teams
Data-driven approach to performance management and process improvement
Track record of improving customer satisfaction metrics and team performance
Crisis management experience and ability to handle sensitive situations
Experience with healthcare scheduling systems and EMR platforms a plus
Strong understanding of HIPAA regulations and healthcare compliance requirements

Why You’ll Love Working at Serenity:

Competitive pay based on experience
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) – because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Employee Referral Program
Opportunity for advancement and professional development

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Quick Apply

Refine Your Search

system manager call center jobs in fort worth tx

Call Center Manager

Correspondence Team Manager, Client Service Center

BUSINESS OFFICE MANAGER

Full Time Call Center Representative - work hybrid

SERVICE EXCELLENCE REPRESENTATIVE

Care Coordinator - Fort Worth, TX Area

Service Excellence Representative

System Manager Call Center

Manager, AACU Payments Servicing

Care Team Representative

Technical Support Center Analyst

Account Manager

Manager, Office

Customer Service Representative

Global Security Operations Center (GSOC) Manager

Customer Support Representative

Service Desk Specialist II

Bilingual Office Manager (English/Spanish)

Real Time Analyst

Account Manager

I want to receive the latest job alert for system manager call center in fort worth tx

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