Top 311 Technical support agent Jobs in Fort Worth Tx

Real Time Analyst
Moxie Pest Control —Irving, TX
- $18 - $20 an hour
- Mid-level
- Analysis skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
11d
Installation Technician I Weekly Pay I Paid Training
Safe Haven Security —Keller, TX
- $55,000 - $100,000 a year
- Full-time
- Residential
- High school diploma or GED
- Ability to lift 50 pounds
- Paid training
- Mileage reimbursement
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Applications Development Tech Lead
Citi —Irving, TX
- $113,840 - $170,760 a year
- Full-time
- 6 years
- Office
- Master's degree
- Paid holidays
- Disability insurance
10d
Territory Sales Representative
AVER INFORMATION INC —Texas
- From $90,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Process Engineer - Maintenance & Support Systems
Atlas Roofing Corporation —Arlington, TX
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- English
- Mid-level
- AD&D insurance
- Disability insurance
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Lead Python AI Engineer, Agentic Systems
Citi —Irving, TX
- $125,760 - $188,640 a year
- Full-time
- 7 years
- Computer Science
- System design
- Paid holidays
- Disability insurance
9d
Senior Visual Database Lead - Geospatial Engineer
Acara Solutions —Arlington, TX
- $153,000 - $160,000 a year
- Call employer
- Background check
- Pass drug screening
- Windows
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3d
Production Associate I - 2nd Shift (B2)
Beauty Manufacturing Solutions Corp. —Fort Worth, TX
- Overtime
- Ability to walk for extended periods
- Basic math
- High school diploma or GED
Quick Apply
2d
Full Stack Software Engineer - Vice President
Citi —Irving, TX
- $125,760 - $188,640 a year
- Full-time
- 6 years
- Office
- Master's degree
- Paid holidays
- Disability insurance
11h
Sr Manager, Technology Product Management
American Airlines —Fort Worth, TX
- 7 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
9d
Forward Deployed Engineer, AI Transformation -Senior Vice President
Citi —Irving, TX
- $156,160 - $234,240 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Veterinary Technician
Chisholm Ridge Pet Hospital —Saginaw, TX
- Full-time
- Ability to walk for extended periods
- Mid-level
- Surgery
- Paid parental leave
- Health savings account
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Keller, TX
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role
NTT DATA —Fort Worth, TX
- $25 an hour
- Weekends as needed
- Remote
- Writing skills
- English
- High school diploma or GED
Quick Apply
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Arlington, TX
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Accounting Clerk
LIFE OUTREACH INTERNATIONAL —Euless, TX
- Full-time
- Computer literacy
- Basic math
- Research
Front Desk Agent
Hampton Inn by Hilton Las Colinas —Irving, TX
- $17 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Office
Quick Apply
1d
Operational Excellence Manager
Multi-Color Corporation —Fort Worth, TX
- Up to $120,000 a year
- Full-time
- Inventory management
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Retail Support Specialist
DSI —Mansfield, TX
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Azure Data Architect with SQL server Experience
EAPPS TECH LLC dba Magicforce —Irving, TX
- $60 - $70 an hour
- Analysis skills
- SharePoint
- Senior level
Quick Apply

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technical support agent jobs near fort worth tx

Real Time Analyst

Moxie Pest Control -
Irving, TX

Quick Apply

Job Details

$18 - $20 an hour
11 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Data-driven problem-solving

Full Job Description

Play Your Part In Our Team Succeeding!

A Real-Time Analyst plays a critical role in ensuring the efficient and optimal operation of a company's contact center or service delivery operations. They are responsible for monitoring real-time activities, managing workforce schedules, and making on-the-fly adjustments to meet service level and operational goals. The Real-Time Analyst collaborates with various teams and stakeholders to optimize resource allocation and enhance overall productivity. This person will be proactive in their approach by analyzing data to anticipate issues while making informed decisions that impact our customers and operation.

Roles & Responsibilities:

KPI, Metric, Chat/SMS, Email Queues, Agent availability, Service Levels
Schedule Adherence - Maintain Operational Efficiencies, Identify Trends and propose solutions, Deviations from established benchmarks, Service Levels, Real-Time adjustments to schedules
Adjust staffing levels, Channel allocation to optimize resource utilization, Task Assignments, Meet service level targets, Communicate with staff to organize shift changes when needed
Collaborate with with various departments to maintain alignment with real-time needs, Communicate with Department Managers, Team Leads and Supervisors to coordinate staffing adjustments or recommendations
As needed, generate reports and document real-time data and performance metrics in collaboration with all center stakeholders
Technical Proficiency / Software Utilization - Utilize Workforce Management software, Intraday Management Tools to aid in real-time decision making and proactive solutions
Urgent Real-Time responses to business interruptions, Crisis Communication strategies, Remote work and Redundancy, Emergency Response, Risk Management Planning, Equipment failure
Work Schedule compliance, Alerts and Notification, Impact on Service Levels, Resource Optimization, Data Analysis
Must be detailed oriented, and specific in presenting data to management and the frequency this information is provided.
Using Data and Analytics to identify trends and patterns that can help optimize adherence and intraday adjustments while providing Queue reports to management for lessons learned
Call Routing, Multichannel Queue management, Priority Queues, Managing Service Levels, Queue Overflow management, IVR and Routing Understanding, Agents Skills knowledge, Predictive Forecasting
Attendance Policy enforcement, Participate in shaping policy, Feedback and Improvement, Ethical Approach
Utilize Workforce Management Software to track and address expert activity, Create Dashboards for Metrics, Monitor Expert Log in / Log out time, Monitor Breaks & Lunches, Occupancy, Alerts & Notifications threshold setting, Real-Time Adjustments, Communication with Experts, Historical Data Comparison, Reporting & Analysis

Qualifications

(1) Year of Workforce Management (preferred, not required)
Strong communication (Written and Verbal)
Analytical skills with a ‘Number Sense'
Ability to collaborate with contact center management and other stakeholders to examine and work through WFM related issues
Ability to work within multiple software platforms / familiarity with NICE CX One WFM tools
Can develop and maintain effective working relationships with co-workers and management
Excel / Google Sheets proficient
Be a vocal presence for management in directing day to day Real-Time scheduling activity

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We're more than just a pest control company!

What We Live By

Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers

Be Nice

We think kindness is contagious, and we believe small gestures can have a big impact.

Be The Solution

It's an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it's worth doing well.”

Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.

Company Perks

At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

2021, 2022 & 2023: Great Places To Work and Top Places to Work
Awards & Recognition
In Office and Hybrid Work Environment
Monthly Company Events
Quarterly Service Projects
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Long- and Short-term Disability Coverage (Voluntary)

AAP / EEO Statement

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#MOX200800

Compensation: $18 - $20 / hr

Quick Apply

Refine Your Search

technical support agent jobs in fort worth tx

Real Time Analyst

Installation Technician I Weekly Pay I Paid Training

Applications Development Tech Lead

Territory Sales Representative

Process Engineer - Maintenance & Support Systems

Lead Python AI Engineer, Agentic Systems

Senior Visual Database Lead - Geospatial Engineer

Production Associate I - 2nd Shift (B2)

Full Stack Software Engineer - Vice President

Sr Manager, Technology Product Management

Forward Deployed Engineer, AI Transformation -Senior Vice President

Veterinary Technician

Spanish Bilingual Remote Customer Service Representative

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

IT Help Desk Tier 1 - Bilingual

Accounting Clerk

Front Desk Agent

Operational Excellence Manager

Retail Support Specialist

Azure Data Architect with SQL server Experience

I want to receive the latest job alert for technical support agent in fort worth tx

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