Top 2 Helpdesk specialist Jobs in Fort Wright, Ky

Tier 1/2 IT Specialist
Hazen and Sawyer —Cincinnati, OH
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
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IT Support Specialist
Integrated Schoolhouse, Inc —Cincinnati, OH
- $50,000 - $55,000 a year
- Full-time
- Bachelor of Science
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
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Tier 1/2 IT Specialist

Hazen and Sawyer -
Cincinnati, OH

Quick Apply

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Life insurance

Qualifications

Maintaining an organized workspace
Desktop (troubleshooting support)
Microsoft 365 support
Productivity software
Clean workspace maintenance
Desktop administration

Full Job Description

Interested in a great opportunity within a fast-paced, nimble ITS Department using cutting-edge technology? If you are highly motivated and want to jump start your career as a Tier 1/2 IT Support Specialist and beyond, then Hazen should be an option.

Hybrid (3 days in office; 2 days remote)

Why Hazen and Sawyer:

Founded in 1951 by the son of Allen Hazen (developer of the Hazen-Williams equation), we are an employee-owned company with a singular focus on "all things water."
Our work includes planning, design, and oversight of construction of environmental infrastructure – for water, wastewater, and stormwater management.
We foster a work environment low on bureaucracy and high in creativity.
We recruit talented professionals, provide them with challenging, interesting, and creative assignments, and furnish them with the tools they need to succeed.
We currently have over 2,000 employees in 80+ offices throughout the United States, Latin America, Canada, and the UK.
A flexible hybrid work schedule supports today's busy professionals.

Key Responsibilities:

Candidates are expected to have experience in IT Helpdesk support and demonstrate interpersonal, organizational, and oral communication skills. They should work well in teams, possess analytical and problem-solving capabilities, be able to prioritize and execute tasks, and maintain an orderly workspace. Candidates should also be open to learning and developing new skills relevant to the responsibilities listed below

Provide support and troubleshooting of complicated issues on the Helpdesk.
Provide high level customer services consistent with IT best practices.
Assist with end user system deployments and upgrades.
Assist in the preparation and implementation of policies, procedures, and standards.
Develop documentation for new and existing workflows.
Assist with testing new software, service packs, and patches.
Occasional travel may be required as needed.

Required Qualifications:

BS/BA degree in the field of computers is required
Minimum of 3-5 years working IT support is required
In-depth knowledge of Microsoft Windows based client operating systems.
Expert knowledge in Microsoft Office 365.
Working knowledge of the Open System Interconnection (OSI) model.
Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
Ability to maintain a clean and efficient working environment.

Preferred Qualifications:

Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
SharePoint Administration experience preferred but not required

What We Offer:

Comprehensive health benefits (medical, dental, vision, and prescription plans)
Pre-tax flexible spending plans for medical, dependent care, and transportation
Short and long-term disability, and employer paid life insurance
Paid holidays, floating holidays, and paid time off (PTO)
Employer-contributed 401(k) plan and additional financial planning support
Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
Starting pay range for this position depends on skills, experience, education and geographical location

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helpdesk specialist jobs in fort wright, ky

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