FOR IMMEDIATE DETAILS about this position, please feel free to contact EITHER of US and REFERENCE the JOB#:
TRENT CASEY: (949) 558-4246 or
[email protected]
MICHELL CASEY: (949) 860-4715 or
[email protected]
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- - We will NOT accept 3rd Party (C2C) Contractors - -
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JOB DETAILS:
Position: Sr. Digital Product Manager/Owner (Salesforce)
JOB REF#: 44700 - JIH5JP00004438
Duration: 12+ Months (On-Going Contract)
Location: HYBRID - Torrance, CA 90501
Pay Rate: $80.00 per hour (W2 Only)
HYBRID: Must be onsite MON-THUR each week (LOCAL CANDIDATES)
HIRING REQUIREMENTS:
- - NOT accepting any 3rd Party C2C candidates for any reason- -
- - NOT accepting candidates who live more than 45 miles from Torrance- -
- - NOT accepting candidates willing to relocate (LOCAL CANDIDATES Only)- -
Sr. Digital Product Owner will lead projects for Finance websites, the customer service agent console and other digital tools. They will maintain high standards for large project launches for quality, cost and delivery. Oversee product design, development, testing, launch and warranty. Maintain high standards for production support, such as up-time, operational continuity and triage of incidents and bugs. Lead a team despite ambiguity and you quickly flex to changing conditions.
DAILY TASKS:
Leading the Product Management team
Work with CX, business, development and testing resources to imagine, write, deliver and test user stories
Meeting with leadership to articulate art of the possible and gain approvals for initiatives
Maintaining operations through platform, license management, cost management, etc.
Improving products through large projects, enhancements and production support. Products include:
FINANCE WEBSITES Support for customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online
FINANCE MOBILE APP New channel to launch soon. To launch a mobile app channel for customers to make payments easily.
AGENT SERVICE CONSOLE + AGENT KNOWLEDGE Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
CUSTOMER COMMUNICATIONS + MARKETING CLOUD PLATFORM Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates
REQUIRED SKILLS/EXPERIENCE:
CUSTOMER FACING + PAYMENTS EXCELLENCE This role has direct ownership of our prominent digital tools visited by millions of customers. We seek candidates who have delivered winning experiences for top brands. A strong plus, you understand quality assurance, testing and have experience with payment processing, financial services or captive finance industry.
ROADMAP + DECISION MAKING This is a strategic senior level role who 3-year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities. You are comfortable with ambiguity, evolve to changing conditions and are fundamentally analytical, analyzing data to generate insights and provide steady influence to define and meet goals. You perform decision analysis on tool and vendor selections.
PEOPLE SKILLS This self-starter is a leader supporting Product Owners and Business Analysts. This role also oversees UX and testing resources. The role leads agile scrum teams and engages development, marketing, legal and other business / IT / enterprise stakeholders in a large matrix organization. You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders.
PLATFORM STRATEGY SALESFORCE You hold robust Salesforce product expertise and credentials. Utilize platform roadmap to maximize our product roadmap. Care and feeding of technical platform that enable all customer activity on the websites. Create and monitor health, utilization, technical debt and other metrics and improvement plans
REQUIRED BUSINESS EXPERIENCE:
6+ years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product
5+ years of leading and managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
Must have Salesforce product expertise and credentials. Utilize platform roadmap to maximize our product roadmap.
2+ years with customer facing top brand digital product
2+ years of developing roadmaps and business planning experience.
2+ years of direct leadership experience, managing associates
Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
Experience leading grooming sessions, capturing requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training
Outstanding written and verbal multidisciplinary communication skills
Certifications: Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
Education: BA/BS degree
DESIRED SKILLS:
Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1 MINIMUM
2 years of payments, financial services or captive finance industry experience
Mobile app experience
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
