Top 491 Patient accounts representative Jobs in Framingham, Ma

Order Manager, Patient Support (Contract)
Vertex Pharmaceuticals —Boston, MA
- $65 - $75 an hour
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
9d
Patient Access Representative II
Conifer Health Solutions —Framingham, MA
- $19.02 - $28.53 an hour
- Full-time
- Medical office experience
- Mid-level
- Administrative experience
- Health savings account
- AD&D insurance
Patient Advocate Representative
Conifer Health Solutions —Framingham, MA
- $20.71 - $30.94 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health savings account
- AD&D insurance
Customer Service Representative - Billing
Quest Diagnostics —Marlborough, MA
- $17.20 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply
6d
Customer Success Representative
Reliable Respiratory —Norwood, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
11d
Clinical Analyst Appeals (Remote)
Beth Israel Lahey Health —Charlestown, MA
- $93,142 - $124,800 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
Referral Representative I
Quest Diagnostics —Marlborough, MA
- $21.09 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Employee stock purchase plan
- Disability insurance
Quick Apply
11d
Registration Services Representative II
Newton-Wellesley Hospital —Newton, MA
- $19.81 - $28.30 an hour
- Part-time
- Hospital
- Customer service
- Administrative experience
- Opportunities for advancement
Quick Apply
3d
Central Study Coordinator I
Care Access —Boston, MA
- $75,000 - $95,000 a year
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
11d
Specialty Navigator II
Optum —Norwood, MA
- $17.98 - $32.12 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Medical office experience
- AD&D insurance
- Employee stock purchase plan
Customer Service Representative
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $19.81 - $28.30 an hour
- Monday to Friday
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Opportunities for advancement
Quick Apply
3d
Site Director - Patient Access
Conifer Health Solutions —Framingham, MA
- $111,492.33 - $167,238.49 a year
- Day shift
- Office
- Bachelor's degree
- Travel
- Health savings account
- AD&D insurance
Marlborough ED Registration Representative 21 Hours Evenings
UMass Memorial Health —Marlborough, MA
- $17.69 - $28.01 an hour
- 8 hour shift
- HIPAA
- High school diploma or GED
- Computer skills
- On-the-job training
Patient Check-In Representative
Optum —Dedham, MA
- $16 - $29 an hour
- Full-time
- Pass drug screening
- HIPAA
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
Clinical Hospital Liaison
Dasco HME LLC —Wilmington, MA
- Part-time
- RN License
- Hospital
- Mid-level
- Continuing education credits
Hygienist
Chestnut Dental —Needham, MA
- $48 - $66 an hour
- Weekends as needed
- Dental office
- OSHA
- BLS Certification
- Health savings account
- Paid holidays
Quick Apply
12d
X-Ray Tech- AFC Urgent Care
AFC Urgent Care —Boston, MA
- From $45 an hour
- Part-time
- CPR Certification
- Customer service
- BLS Certification
- Health savings account
- Health insurance
Quick Apply
Physician Assistant- AFC Urgent Care
AFC Urgent Care —Boston, MA
- From $75 an hour
- Part-time
- Background check
- CPR Certification
- OSHA
- Health savings account
- Health insurance
Quick Apply
Territory Manager
Reliable Respiratory —Boston, MA
- $100,000 - $180,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Front Desk Office Lead
North Shore Pain Management —Cambridge, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Order Manager, Patient Support (Contract)

Vertex Pharmaceuticals -
Boston, MA

Apply Now

Job Details

Full-time
$65 - $75 an hour
9 days ago

Qualifications

Health Care Logistics
Managing customer accounts
Customer communication
Customer relationship building
Operations coordination
Logistics customer service
Client rapport building
Bachelor's degree
Customer engagement
Logistics vendor relationship management
Risk & issue management
Account management
Achieving project delivery timelines
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

The Order Manager will be part of the patient support business unit at Vertex, within the cell & gene therapy care management team. This role is responsible for the end-to-end coordination and on-time delivery of Casgevy™ (exagamglogene autotemcel; exa-cel) orders, an FDA-approved gene therapy indicated for sickle cell disease (SCD) and transfusion-dependent thalassemia (TDT).

Successful execution in this role requires extraordinary coordination across a broad network of internal and field-based colleagues. The Order Manager works in close partnership with Gene Therapy Account Managers (GTAMs), Apheresis and Infusion Specialists (AISs), Treatment Center Activation and Engagement Leads (AELs), and Access and Reimbursement Leads (ARLs), and Patient Support Specialists (PSSs) as well as shipping & logistics, manufacturing, and patient support vendors. Together, this network drives the seamless coordination of each order from initiation through to patient infusion.

The Order Manager serves as the central operational hub for their assigned Authorized Treatment Centers (ATCs), ensuring order milestones are met, timelines are actively monitored and adjusted, and that ATCs are kept informed with clear, compassionate communication. This role is primarily focused on order management. This role reports to the Director, Cell & Gene Therapy Care Management.

This position will be based out of our company headquarters in Boston, MA, in a hybrid model (3 days onsite, 2 days remote), with flexibility.

Key Duties & Responsibilities

Own end-to-end order coordination and on-time delivery for an assigned territory of Authorized Treatment Centers (ATCs), managing all milestones from patient record creation and apheresis scheduling through manufacturing, quality review, drug product shipment, receipt and inspection at the ATC, and through to infusion
Serve as the primary operational point of contact for ATCs, building trusted relationships through transparent, empathetic, and solutions-oriented communication, including leading difficult conversations during challenges or disruptions, sharing regular patient status updates, and preserving trust
Support ATCs with order management processes and systems, including order portal navigation, user access, and operational workflows.
Partner with Patient Support Specialists (PSSs) to build Authorized Treatment Center (ATC) team awareness of the CASGEVY patient support program and available resources, share patient enrollment and support status updates, and relay relevant ATC updates back to PSSs to enable individualized patient support.
Coordinate extensively with field colleagues — Gene Therapy Account Managers (GTAMs), Treatment Center Activation and Engagement Leads (AELs), Access and Reimbursement Leads (ARLs), and Apheresis and Infusion Specialists (AIs) — to align on order status, anticipate risks, and drive timely resolution of issues
Monitor manufacturing and coordinate apheresis and drug product delivery timelines with ATCs, while partnering with Shipping & Logistics to ensure on-time delivery and resolve logistical issues.
Triage order deviations, inform appropriate stakeholders, and drive resolution in a compliant and timely manner, and escalate to management as warranted
Maintain accurate records of order activity and customer communications in the CRM platform; share ATC insights with cross-functional partners to contribute to process and system improvements
Remain compliant and knowledgeable of required trainings, standard operating procedures (SOPs), and work instructions (WIs)
Maintain confidentiality of patient health information and act in compliance with all applicable laws, regulations, and Vertex Company policies

Required Education Level

Bachelor's degree in relevant discipline

Required Experience

Bachelor's degree in relevant discipline
5–7 years of combined educational/work experience in any combination of the following:
Gene therapy, cell therapy, or specialty biologics experience in an operational or order management capacity
Operations, supply chain, or logistics experience, preferably in a specialty or rare disease setting
Customer account management, particularly with clinical or treatment center accounts
Experience coordinating across large cross-functional teams including field-based colleagues
Familiarity or experience working with the SCD and/or TDT patient communities
Experience supporting a specialty or gene therapy product in a commercial setting

Required Knowledge/Skills

Exceptional organizational skills and ability to manage multiple complex, time-sensitive orders simultaneously without losing track of details
Strong customer service orientation; able to build trusted, long-term relationships with ATC teams built on consistency and follow-through
Demonstrated ability to coordinate effectively across large, matrixed teams including internal functions and field-based colleagues
Comfortable leading difficult conversations with customers in high-stakes situations, including manufacturing delays or disruptions, with empathy and professionalism
Excellent written and verbal communication skills; able to translate complex operational updates into clear, compliant messaging for diverse audiences
Strong analytical and problem-solving skills; able to monitor timelines, identify risks early, and drive proactive mitigation
Experience working with logistics partners and understanding of specialty drug shipping requirements
Comfortable working in a fast-paced, evolving environment where priorities shift and sound judgment under pressure is essential
Some travel may be required for live interactions with Authorized Treatment Center representatives

Contract Lengths: 8 months with the chance to extend

Pay Range:

$65/hr. - $75/hr.

Shift/Hours:

Monday - Friday, some flexibility required. Hybrid model (3 days onsite, 2 days remote).

Requisition Disclaimer:

This job posting is for a temporary role with a third-party agency partner on assignment at Vertex Pharmaceuticals (“Vertex”). The individual selected for this role will be offered the role as an employee of a third- party agency partner; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position, you agree to the Atrium Terms and Conditions and you direct Atrium to share your application materials, which may include your CV/Resume, email address or phone number, with Vertex. For more information on how Vertex handles your personal data related to your job application, please see Vertex’s Careers Privacy Notice. Agreeing to the Atrium Terms and Conditions, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners

(collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone, or text message. Your personal information will be safely stored within the Atrium & Vertex databases. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact Atrium at [email protected].

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at [email protected]. Please include the job title in the subject of your email.

No C2C or Third-Party Vendors

Apply Now

Refine Your Search

patient accounts representative jobs in framingham, ma

Order Manager, Patient Support (Contract)

Patient Access Representative II

Patient Advocate Representative

Customer Service Representative - Billing

Customer Success Representative

Clinical Analyst Appeals (Remote)

Referral Representative I

Registration Services Representative II

Central Study Coordinator I

Specialty Navigator II

Customer Service Representative

Site Director - Patient Access

Marlborough ED Registration Representative 21 Hours Evenings

Patient Check-In Representative

Clinical Hospital Liaison

Hygienist

X-Ray Tech- AFC Urgent Care

Physician Assistant- AFC Urgent Care

Territory Manager

Front Desk Office Lead

I want to receive the latest job alert for patient accounts representative in framingham, ma

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