Top 66 Customer care ai program lead Jobs in Frankfort, Il

Customer Care AI Program Lead
Ulta Beauty, Inc. —Bolingbrook, IL
- $79,900 - $106,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Fair chance
- Senior level
- Dental insurance
- Paid time off
Kids Assistant Lead
Life Time —Romeoville, IL
- $19.75 - $26.50 an hour
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
8d
Marketing Specialist
A-Rent Test Equipment, LLC —Burr Ridge, IL
- $24 - $28 an hour
- Full-time
- Travel
- US work authorization
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Director of Value Based Care
PHYSICIANS REVENUE GROUP INC —Downers Grove, IL
- $120,000 - $150,000 a year
- Full-time
- 5 years
- HIPAA
- Bachelor's degree
Quick Apply
6d
Supplier Consultant, Medical Bill Review
CNA Insurance —Downers Grove, IL
- $97,000 - $189,000 a year
- Full-time
- Hybrid work
- 5 years
- Experience equivalent to degree accepted
- Senior level
Maintenance Manager
US AMR-Jones Lang LaSalle Americas, Inc. —Matteson, IL
- $125,000 - $140,000 a year
- Weekends as needed
- Background check
- 5 years
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Vice President, IT - Enterprise Applications
Progress Rail —La Grange, IL
- $180,000 - $285,000 a year
- Full-time
- Oracle
- Computer Science
- 11+ years
- Health savings account
- Paid holidays
13d
Health & Benefits - AI Bot Optimization Specialist (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $36 - $40 an hour
- Remote
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
5d
Operations Coordinator
The University of Chicago —Chicago, IL
- $65,000 - $85,000 a year
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Paid time off
Change Management Lead
Panduit —Tinley Park, IL
- $110,000 - $135,000 a year
- Online Application
- Customer service
- Office
- Microsoft Office
- Profit sharing
- Health insurance
Sr. Support Content Strategist (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $92,000 - $112,000 a year
- Remote
- 6 years
- Marketing
- Office
- Health savings account
- Paid holidays
14d
Manager Transportation Digital Operations
Ulta Beauty, Inc. —Bolingbrook, IL
- $88,200 - $120,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Dental insurance
- Paid time off
Institutional & Specialty Sales Consultant - Stroke/Thrombosis | Orland Park, IL
Bayer —Joliet, IL
- $124,320 - $186,480 a year
- Clean driving record
- Mid-level
- Driver's License
- Paid parental leave
- Employee stock purchase plan
Assistant Director, Stevens Doctoral Program and PREDOC
The University of Chicago —Chicago, IL
- $58,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Word
- Background check
- Oracle
- Health insurance
- Paid time off
Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $85,000 - $100,000 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
5d
Supervisor, Bakery- Production
Aspire Bakeries —Alsip, IL
- $71,000 - $75,000 a year
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
H&M Sales Advisor
H&M —Chicago Ridge, IL
- $15.50 an hour
- Part-time
- Entry level
- Commercial
- Health insurance
- Paid time off
Quick Apply
Program Manager, Quality Specification
VanDrunen Farms —Momence, IL
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
5d
H&M Sales Advisor-Louis Joliet Mall
H&M —Joliet, IL
- $15.50 an hour
- Part-time
- Entry level
- Commercial
- Health insurance
- Paid time off
Quick Apply
14d
Sr. Manager, Business Transformation and AI
Molex —Lisle, IL
- $150,000 - $200,000 a year
- Engineering
- Pass drug screening
- Office
- Paid parental leave
- Health savings account
4d

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customer care ai program lead jobs near frankfort, il

Customer Care AI Program Lead

Ulta Beauty, Inc. -
Bolingbrook, IL

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Job Details

Full-time
$79,900 - $106,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Quality control audit
Quality assurance audits
Collaboration with product development teams
Vendor performance improvement
Vendor communication
Customer support
Cross-functional communication
Analytics

Full Job Description

Overview:

Discover the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our E-commerce associates sit at the cutting edge of our efforts to reimagine the future of retail. Through a full suite of new and emerging technologies, this team is creating an enhanced buying experience for guests who crave simplicity, choice, personal insights and the joy of discovery. With greater interactivity. Inspired applications of big data, AI and UI/UX. And creative that persuades and delights. All of this, with the opportunity to experience smart ideas come to life.

At Ulta Beauty, we’re forever imagining. Forever striving. Forever investing in next-gen—with deep and rich opportunities for ongoing learning, growth and advancement. We encourage you to take control of your career and set your own ceiling. For curious and big-picture thinkers who can flex to the need and who want to stretch themselves through courage and conviction, Ulta Beauty provides an environment perfectly suited to your ambitions. Let’s build brilliant together.

THE IMPACT YOU CAN HAVE

Guest Services (Customer Care) supports millions of guest interactions each year across phone, chat, text, email, and social media. Our front‑line Service Specialists are at the heart of this work, delivering care and expertise to every customer. We continue to evolve the function by leading with data, using AI responsibly, and innovating to create better guest experiences.

We are seeking a strategic and execution-focused operator to support the next phase of Customer Care’s evolution through AI. This is not a hands-on engineering role. Instead, it focuses on applying AI within a contact center environment – identifying where it can improve the customer experience, reduce friction, and scale operations.

This role will partner closely with product, engineering, and operations teams to prioritize and implement AI-enabled workflows across the customer support journey. It requires strong judgment across both operations and technology, with the ability to translate customer needs and contact drivers into practical, scalable solutions. In parallel, this role will own how AI performs in production. This includes defining success metrics, establishing a quality and performance management approach, and working with internal teams and BPO partners to continuously improve outcomes.

Success in this role comes from a strong foundation in contact center operations, with an understanding of how different parts of the support ecosystem work together to deliver and improve the customer experience. This is paired with comfort working with technology – such as CRM platforms, QA programs, or support tooling. Direct AI experience is a plus but not required. We are looking for someone who is naturally curious, self-directed, and able to quickly build working knowledge in a rapidly evolving space.

YOU'LL ACCOMPLISH THESE GOALS BY

Analyze AI interaction data to identify performance gaps, experience friction, and automation opportunities: translate performance insights into prioritized improvement initiatives.
Execute AI performance improvements based on performance insights and business objectives.
Partner with engineering, product, and Customer Care operations to identify and prioritize guest and agent journeys that should be automated: support the design, launch, and optimization of new AI workflows across digital support channels ensuring to ensure new AI
Partner with Knowledge Management teams to ensure AI systems leverage accurate, structured knowledge sources. Collaborate on Guest Services launches and AI updates needed to support the business.
Assist in design and development of the performance management framework for guest-facing AI experiences: metrics definitions, measurement methodologies, reporting, and performance insights.
Drive design and implementation of a scalable AI quality program to evaluate interaction accuracy, experience quality, and resolution effectiveness: QA frameworks, audit methodologies, and scoring models for AI interactions.
Operationalize AI quality monitoring through internal teams and BPO partners responsible for executing audit programs and establish audit-the-auditor practices and calibration processes to ensure scoring consistency and continuous improvement.
Maintain strong awareness of emerging AI capabilities and best practices in customer support automation

ESSENTIALS FOR SUCCESS

5+ years of experience in customer support, contact center operations, or digital support environments, with a strong understanding of customer experience, service metrics, and operational workflows.
2+ years of experience working with AI, automation, or conversational platforms (e.g., chatbots, virtual assistants, agent assist), with direct involvement in improving performance or scaling use cases a plus.
Demonstrated ability to identify and prioritize customer journeys for automation, balancing customer experience, complexity, and business impact.
Experience working cross-functionally with product, engineering, and operations teams to launch or improve support workflows (human or AI).
Experience designing and implementing performance frameworks, KPIs, or quality programs for support operations (AI or human).
Experience operationalizing QA or performance programs through BPO/vendor partners, including calibration, audit-the-auditor practices, and continuous improvement loops.
Strong analytical skills with the ability to translate interaction data into actionable insights and measurable improvements.
Strong communication skills with the ability to present performance insights and recommendations to senior stakeholders.
Familiarity with conversational AI platforms (e.g., Gladly, Sierra, Ada, LivePerson, Dialogflow, etc.) a plus.
#LI-HYBRID

: The pay range for this position is $79,900.00 - $106,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta About:

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Apply Now

Refine Your Search

customer care ai program lead jobs in frankfort, il

Customer Care AI Program Lead

Kids Assistant Lead

Marketing Specialist

Director of Value Based Care

Supplier Consultant, Medical Bill Review

Maintenance Manager

Vice President, IT - Enterprise Applications

Health & Benefits - AI Bot Optimization Specialist (Remote)

Operations Coordinator

Change Management Lead

Sr. Support Content Strategist (Remote)

Manager Transportation Digital Operations

Institutional & Specialty Sales Consultant - Stroke/Thrombosis | Orland Park, IL

Assistant Director, Stevens Doctoral Program and PREDOC

Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)

Supervisor, Bakery- Production

H&M Sales Advisor

Program Manager, Quality Specification

H&M Sales Advisor-Louis Joliet Mall

Sr. Manager, Business Transformation and AI

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