Top 7 Customer success manager Jobs in Frankfort, Ky

Key Account Manager
GALLS —Lexington, KY
- Full-time
- 5 years
- Analysis skills
- Senior level
- Paid holidays
- Health insurance
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Account Manager, Client Engagement & Adoption
Altus Group —United States
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Travel
- 2 years

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Customer Service Representative (Work From Home)
SCS-WM LLC —Lexington, KY
Answer a high volume of inbound calls in a professional and friendly manner. Complete administrative tasks and data entry. High School Diploma or GED required.
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Customer Success Manager
Impact.com —Columbus, OH
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Key Account Manager

GALLS -
Lexington, KY

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount

Qualifications

5 years
Analysis skills
Senior level
Leadership
Communication skills

Full Job Description

Key Account Manager

On-site in Lexington, KY

As a Key Account Manager, you will be responsible for driving customer retention and accelerate growth within existing accounts by expanding into new categories and solutions. This role is critical to our long-term growth strategy and will focus on independently developing account strategies, making strategic recommendations, and executing account growth initiatives with minimal supervision.

What You'll Do

Account Retention & Relationship Management

Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.
Build, nurture, and expand executive-level and key stakeholder relationships.
Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.
Develop and implement account retention strategies that align with overall company goals.

Category Growth & Cross Selling

Independently assess client business challenges and recommend solutions from the company’s portfolio that align with their strategic objectives.
Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.
Identify and qualify new category opportunities; create business cases to support growth initiatives.

Strategic Planning & Execution

Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.
Analyze data and customer insights to make strategic decisions that drive account performance.
Forecast, track, and report on key account metrics (renewals, expansions, revenue growth), making proactive adjustments to strategies as needed.

Collaboration & Internal Alignment

Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.

Leadership & Thought Partnership

Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
Participate in cross-functional leadership teams focused on improving customer experience and retention.

What You Bring

Bachelor’s degree in business, Sales, Marketing, or related field.
5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth.
Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
Demonstrated ability to develop and implement strategic plans independently.
Strong negotiation, consultative selling, and decision-making skills.
Excellent communication, presentation, and analytical abilities.

What We Offer

Excellent medical/dental and vision coverage— Eligible 1st?day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits—choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay; up to 50% of your pay

EOE/Disability/Vets

Quick Apply

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customer success manager jobs in frankfort, ky

Key Account Manager

Account Manager, Client Engagement & Adoption

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