Top 1 Data entry rep Jobs in Frankfort, Ky

Customer Service Rep
Nan McKay & 38 Associates —Frankfort, KY
- $14 an hour
- Writing skills
- Research
- High school diploma or GED
Quick Apply

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Customer Service Rep

Nan McKay & 38 Associates
Frankfort, KY

Quick Apply

Job Details

$14 an hour

Qualifications

Customer communication
Writing skills
Typing
Productivity software

Full Job Description

POSITION: Customer Service Representative

SUPERVISOR: Customer Service Supervisor

STATUS: Non-Exempt

DEPARTMENT: Call Center

SUMMARY

The position duties include a wide
range of call center activities related to providing Customer service to
Housing Choice Voucher (HCV) participants and HCV owners, and other stakeholders.

SUPERVISION RECEIVED AND EXERCISED:

Operates under the direct general
supervision of a Supervisor; the Customer Service

Representative exercises no supervision
over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to
describe the general nature and scope of work

being performed by this position. This
is not a complete listing of all responsibilities, duties and/or skills
required. Other duties may be assigned.

Receive and respond accurately and

professionally, to customer inquiries/concerns

received via
telephone, email or office visit.

Respond to all of the customer’s inquiries

utilizing all available resources and program knowledge; researching and
exploring answers

Identify and escalate unresolved inquiries to

management

Accurately and thoroughly record all interactions

in the PHA system of record

Defuse and deescalate irate customers as to

ensure great customer experience

Verify and update customer information
Identify and escalate priority issues
Perform data entry into SharePoint, and PHA

business system

Provide excellent customer service to

participants, landlords, co-workers, clients and

Vendors
Obtain certification in Housing Choice Voucher

Basics within 120 days of employment

Ensure regular attendance and punctuality
Perform other duties as assigned

DESIRED QUALIFICATIONS:

High School Diploma; Education
equivalent to a two-year degree from a regionally

accredited institution in Public
Administration, Social Science or a closely related field

preferred; Alternatively, a minimum of
two years of progressively responsible work

experience for a public agency, or
related work in the social service, community service,

customer service and/or call center
environments.

Must be able to communicate effectively
both orally and in writing (bilingual

English/Spanish or English/Creole
preferred); possess strong typing and computer skills

with knowledge of Microsoft Office
products; possess strong organizational skills required to prioritize tasks and
demands and consistently to deliver work product on time.

$14.00 per hour

Quick Apply

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