Top 5 Technical associate Jobs in Frankfort, Ky

Help Desk Technician (2nd Shift)
Quantam Solutions —Frankfort, KY
- $20 - $24 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
6d
IT Help Desk Support
RnR Computer, LLC —Frankfort, KY
- $15 - $35 an hour
- Part-time
- Hybrid work
- Background check
- Azure
- Mid-level
- Flexible schedule
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Help Desk Technician (2nd Shift)

Quantam Solutions -
Frankfort, KY

Quick Apply

Job Details

Full-time | Contract
$20 - $24 an hour
6 days ago

Benefits

Health savings account
Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Network troubleshooting
Windows
High school diploma or GED
Computer hardware
Remote access software
Desktop applications
Productivity software
Help desk

Full Job Description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Help Desk Technician (2nd Shift). Candidates must be able to work onsite in Frankfort, KY.

Overview:

Our client's Information Technology Branch is seeking individuals to work on the Help Desk (Tier 1) as a Help Desk Technician. The Help Desk is a 24/7/365 support center for all network and system operations. The Help Desk provides Information Technology phone and remote support for Law Enforcement agencies throughout the Commonwealth.

Key Responsibilities:

Main responsibility is to be the first contact for incoming help desk calls and create tickets.
Troubleshoot problems with desktops, notebooks, Mobile Data Terminals, in-car video recorders, printers, network connectivity, other law enforcement technology, etc.
Use remote tools to help fix hardware and software issues
Collects data for support personnel and creates tickets for Tier 2 and above support.
Performs other standard help desk and operational functions, including entering, executing, and monitoring production systems.
Assists with and maintains the Criminal Justice Information System (CJIS) Kentucky network.
Performs other tasks and duties as assigned or needed by the agency.

Qualifications:

Moderate computer and software skills.
Troubleshooting skills.
Ability to work in a team atmosphere.
Ability to handle stressful situations.
Working knowledge of Windows operating systems.
Working knowledge of Microsoft Office applications.
Ability to receive training and retain new knowledge.
Ability to be professional and courteous.

Additional Information:

2nd shift Wednesday – Saturday 2:00 pm – 12:30 am (1266 Louisville Road, Frankfort, KY)
Occasional temporary changes in shifts are possible to provide adequate coverage. Temporary changes will be coordinated with the contract employee first.
The first month on the job will be day shift (Monday – Friday, 8:00am – 4:30pm) to allow for training before moving to permanent shift days/time.
Must become CJIS (Criminal Justice Information Systems) certified. Will provide training and testing.
Must submit to a fingerprint support background check.

#ind

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you comfortable working 2nd shift Wednesday–Saturday, 2:00 PM–12:30 AM?
Do you have experience providing Tier 1 help desk or technical support?

Education:

High school or equivalent (Required)

Work Location: In person

Quick Apply

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technical associate jobs in frankfort, ky

Help Desk Technician (2nd Shift)

IT Help Desk Support

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