Top 217 Patient representative Jobs in Franklin, Ma

Patient Services Representative - OB/GYN- Per Diem
Sturdy Health —Attleboro, MA
- $19.85 - $30.05 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
Practice Coordinator/Patient Representative
Dana-Farber Cancer Institute —Foxborough, MA
- $49,400 - $55,800 a year
- Per diem
- Hospital
- Mid-level
- Administrative experience
Patient Care Representative/Technologist Aide
Shields Health —Milford, MA
- $17 - $29 an hour
- Part-time
- CPR Certification
- Anatomy knowledge
- Computer literacy
Quick Apply
2d
Receptionist - Per Diem-4
Sturdy Health —Plainville, MA
- $17.64 - $26.58 an hour
- Part-time
- Computer literacy
- Writing skills
- HIPAA
- Mileage reimbursement
- Health insurance
Customer Success Representative
Reliable Respiratory —Norwood, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
1d
Patient Representative
Dana-Farber Cancer Institute —Attleboro, MA
- $45,000 - $50,100 a year
- Full-time
- Mid-level
- 3 years
- Administrative experience
Patient Experience Representative I- The Micheli Center
Boston Children's Hospital —Norwood, MA
- $19.83 - $29.49 an hour
- Part-time
- Hospital
- Office
- Administrative experience
9h
Patient Experience Representative I - ED/OR (Waltham, onsite)
Boston Children's Hospital —Waltham, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Continuous improvement
Patient Access Coordinator
Brown University Health —Attleboro, MA
- $18.30 - $26.66 an hour
- Part-time
- Surgery
- Hospital
- Medical office experience
Call Center Representative - Franklin
Rockland Trust —Franklin, MA
- $20 - $24 an hour
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Patient Access Representative
Greater Boston Urology —Framingham, MA
- Full-time
- Surgery
- Computer literacy
- HIPAA
- Health savings account
- Health insurance
Patient Experience Representative I - Urology (Shrewsbury)
Boston Children's Hospital —Shrewsbury, MA
- $19.83 - $29.49 an hour
- Full-time
- Hospital
- Computer literacy
- Writing skills
Administrative Specialist
Dana-Farber Cancer Institute —Attleboro, MA
- $56,310 - $69,930 a year
- Full-time
- Mid-level
- Office
- 3 years
Patient Experience Representative (PER)
Amicis Global —Waltham, MA
- $25 - $30 an hour
- No weekends
- Background check
- Administrative experience
- High school diploma or GED
Quick Apply
13d
Patient Business Representative
Mass General Brigham Incorporated —Boston, MA
- $19.81 - $28.30 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
Patient Access Representative: 9:30am-6pm M- F
Beth Israel Lahey Health —Needham, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Patient Care Representative
42 North Dental —Needham, MA
- $23 - $25 an hour
- Dental office
- HIPAA
- Entry level
Quick Apply
2d
Patient Access Representative 3pm-11:30pm M-F
Beth Israel Lahey Health —Needham, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Insurance Authorization Representative
Sturdy Health —Attleboro, MA
- $19.85 - $30.05 an hour
- Full-time
- Surgery
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Receptionist - Per Diem-6
Sturdy Health —Attleboro, MA
- $17.64 - $26.58 an hour
- Part-time
- Computer literacy
- Writing skills
- HIPAA
- Mileage reimbursement
- Health insurance

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Patient Services Representative - OB/GYN- Per Diem

Sturdy Health -
Attleboro, MA

Apply Now

Job Details

Part-time
$19.85 - $30.05 an hour

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Computer operation
Microsoft Excel
HIPAA compliance
Microsoft Outlook
Phone communication
HIPAA
High school diploma or GED
Desktop applications
Typing
Clinical confidentiality policies
Customer data entry

Full Job Description

Scheduled Weekly Hours: 0

The Patient Services Representative serves as a primary point of contact for patients calling a medical office. This role is responsible for delivering excellent customer service by professionally handling incoming calls, scheduling appointments, addressing patient inquiries, and supporting clinical and administrative teams. The Patient Services Representative plays a critical role in ensuring a positive patient experience while maintaining accuracy, confidentiality, and efficiency in a fast paced call center environment.

Education/Training

Highschool Diploma or equivalent required

Licenses/Certification: N/A

Required Qualifications and Skills:

Minimum of 1 year of experience in customer service or call center experience
Excellent customer service and patient navigation skills.
Ability to professionally interact with patients, families, and healthcare staff with discretion and empathy
Effective interpersonal skills and ability to work in a team-oriented environment
Strong verbal and written communication skills
Ability to multitask, manage time effectively, and work in a fast‑paced call center environment
Proficient in Microsoft Office (Word, Excel, Outlook) and general computer systems
Strong attention to detail with the ability to document accurately and efficiently
Ability to maintain patient confidentiality and comply with HIPAA and organizational privacy standards

Preferred Qualifications and Skills:

Prior experience in a healthcare setting, preferably in a medical office or call center environment
Previous experience scheduling patient appointments and managing high call volumes
Familiarity with electronic health record (EHR) systems and medical scheduling software
Knowledge of medical terminology and clinical workflows
Experience verifying insurance eligibility, obtaining authorizations, or handling referrals
Strong customer service skills with the ability to demonstrate empathy and professionalism when interacting with patients
Excellent verbal communication, active listening, and problem-solving skills
Ability to multitask, prioritize effectively, and work efficiently in a fast‑paced environment
Strong attention to detail and accuracy in data entry and documentation

Essential Job Functions:

Professionally answer and manage a high volume of inbound and outbound patient calls in a timely manner
Schedule, reschedule, and cancel patient appointments accurately according to provider availability and office protocols
Answer patient inquiries in a professional, empathetic, and patient-centered manner
Assist patients with questions related to medications, refills, and general care coordination
Verify insurance information and support authorization processes
Document all patient interactions accurately and thoroughly in the electronic health record (EHR) system
Provide appointment confirmations, directions, and pre-visit instructions (including labs or imaging requirements)
Collaborate effectively with clinical and administrative teams to support patient care and office operations
Escalate complex issues appropriately to ensure timely resolution
Identify opportunities for process improvement and contribute to enhancing the patient experience
Participate in training sessions, team meetings, and onboarding of new staff

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Age and Diversity Related Criteria:

Consistently treats patients, colleagues, and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures.

Ability to Fulfill Job Expectations:

Must have the ability to perform the essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

Physical Demands:

Ability to sit for extended periods of time while working at a computer workstation
Ability to frequently use hands and fingers for typing, data entry, and handling phones
Ability to speak clearly and hear effectively to communicate with patients and staff by phone
Ability to view computer screens for prolonged periods
Ability to occasionally stand, walk, bend, or reach within the work area
Ability to lift or move light office materials (up to approximately 10 pounds) as needed

Salary Range: $19.85-$30.05

Salary Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Apply Now

Refine Your Search

patient representative jobs in franklin, ma

Patient Services Representative - OB/GYN- Per Diem

Practice Coordinator/Patient Representative

Patient Care Representative/Technologist Aide

Receptionist - Per Diem-4

Customer Success Representative

Patient Representative

Patient Experience Representative I- The Micheli Center

Patient Experience Representative I - ED/OR (Waltham, onsite)

Patient Access Coordinator

Call Center Representative - Franklin

Patient Access Representative

Patient Experience Representative I - Urology (Shrewsbury)

Administrative Specialist

Patient Experience Representative (PER)

Patient Business Representative

Patient Access Representative: 9:30am-6pm M- F

Patient Care Representative

Patient Access Representative 3pm-11:30pm M-F

Insurance Authorization Representative

Receptionist - Per Diem-6

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Salary Range Details

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

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