Top 7 Guest service agent Jobs in Franklin, Nc

Resort Front Desk Agent- FFR
Lemonjuice Solutions —Sapphire, NC
- From $17 an hour
- 8 hour shift
- Background check
- High school diploma or GED
- Trade school
- Health savings account
- Health insurance
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13d
Front Desk Receptionist
Comfort Inn Sylva at Cullowhee —Sylva, NC
- Up to $13.75 an hour
- Weekends as needed
- Basic math
- Hotel
- Ability to lift 50 pounds
- Paid time off
- Employee discount
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8d
Front Desk Agent
High Hampton Inn, LLC —Cashiers, NC
- $17 - $20 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Hotel
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Hotel Front Desk Agent
NightStar Lodging —Sylva, NC
- $11.50 - $12.00 an hour
- Part-time
- Inventory management
- Hotel
- In-person
- Employee discount
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Guest Services Agent
Trailborn Highlands —Highlands, NC
- $20 an hour
- Extended hours
- Communication skills
- Entry level
- Resort
- Paid time off
- 401(k) matching
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Front Desk Agent
Quality Inn —Cherokee, NC
- $13 - $15 an hour
- Weekends as needed
- Hotel
- In-person
- Communication skills
- Employee discount
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8d

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Hotel Front Desk Clerk
Quality Inn Franklin NC —Franklin, NC
NOW ACCEPTING APPLICATIONS FOR THE NIGHT SHIFT 11 PM TO 7AM, APPLICANT MUST HAVE GOOD CUSTOMER SERVICE SKILLS AND THE RIGHT ATITUDE FOR THIS TYPE OF JOB, PLEASE…
$13 - $15 an hour
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Front Desk Receptionist
Comfort Inn Sylva at Cullowhee —Sylva, NC
Make guest reservations and operate PBX calls. Ensure that the safety & confidentiality of all matters pertaining to guests are met in accordance with hotel…
Up to $13.75 an hour
Quick Apply
8d

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Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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Front Desk Agent
The Westin Great Southern Columbus —Columbus, OH
You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation…
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6d

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guest service agent jobs near franklin, nc

Resort Front Desk Agent- FFR

Lemonjuice Solutions
Sapphire, NC

Quick Apply

Job Details

Full-time
From $17 an hour
13 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Hotel and accommodations payment processing
Resort experience
Greeting customers
Hotel and accommodations guest check-in
Hotel and accommodations guest special request handling
Employee relationship building
Hotel and accommodations guest inquiries
Hotel and accommodations guest check-out
Hotel and accommodations guest issue escalation
Hotel and accommodations guest complaints handling
Vacation rental experience

Full Job Description

Looking for a welcoming, team-oriented candidate to join our Front Office team at the Fairway Forest Resort in Sapphire, North Carolina!

Work Type: Full-time. Hourly. Year-Round.

Work Hours: 40 hours a week. 8-hour shifts.

Must have weekend availability and be able to work nights.

Robust benefits package available.

Position Summary:

Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match established codes, and document exceptions. Communicates to appropriate staff when guests are waiting for an available room. Advises guest of messages. Clears departures in computer system. Coordinates with Housekeeping to track room status and guest concerns. Files guest paperwork or documentation. Operates telephone switchboard station. Runs and checks daily reports, contingency lists, and credit card authorization reports. Supplies guests with directions and information. Answers, records, and processes all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Counts and secures bank at beginning and end of shift. Processes all payment types, vouchers, paid-outs, charges, and provide change.

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

Key Duties/Accountabilities

Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate, and professional language.
Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Talks with and listens to other associates to effectively exchange information.
Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
Activates room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
Ensures rates match market codes and that any exceptions are documented and include an explanation.
Secures valid form of payment (e.g., credit card, cash) prior to issuing room key.
Processes all guest check-ins by confirming reservations in computer system verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
Processes all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
Accommodates requests for room changes when possible.
Communicates to appropriate staff that there are guests that are waiting for an available room.
Verifies and adjusts billing for guests. Sets up accurate accounts for each guest upon check-in according to their requirements (i.e., shares, separate room/tax/incidentals, comp).
Assigns room according to guest request and preferences whenever possible.
Informs guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
Keeps track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
Clears departures in computer system to document that rooms are no longer occupied.
Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
Reviews requests for late check-outs and approve according to occupancy.
Files guest paperwork or documentation.

Preferred Qualifications

High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience
Vocational School Degree or Business Certification.

Company Culture

Celebrate Success
Strive for Excellence
Seek to Understand
Adapt Quickly
Tell the Truth
Change Champions
Human Centric

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

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guest service agent jobs in franklin, nc

Resort Front Desk Agent- FFR

Front Desk Receptionist

Front Desk Agent

Hotel Front Desk Agent

Guest Services Agent

Front Desk Agent

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