Top 16 Customer support coordinator Jobs in Franklin, Tn

Customer Svc Coord
SPX —Franklin, TN
- $200,000 a year
- Microsoft Word
- 5 years
- Mid-level
- Tuition reimbursement
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4d
Sales Support Coordinator
United Communications —Franklin, TN
- Full-time
- Microsoft Excel
- Basic math
- Mid-level
- 401(k) matching
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21h
Client Relationship Coordinator
PYA P C —Brentwood, TN
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Opportunities for advancement
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Customer Service Coordinator
Alsco Inc —Nashville, TN
- $20 an hour
- Pass drug screening
- English
- Office
- Health savings account
- Disability insurance
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Service Account Coordinator
Gaylor Electric —Nashville, TN
- Full-time
- Administrative experience
- High school diploma or GED
- Computer skills
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Sr. Client Services Coordinator
Ingram Content Group —La Vergne, TN
- $20.06 - $24.64 an hour
- Full-time
- Inventory management
- Research
- Mid-level
- Wellness program
- Health savings account
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Customer Service Coordinator
Contour —Smyrna, TN
- Weekends as needed
- 18 years or older
- Clean driving record
- Microsoft Excel
- Disability insurance
- Dental insurance
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Passenger Assist Coordinator
CHANDLER & CAMPBELLE INVESTMENT GROUP LLC —Nashville, TN
- $22 an hour
- Full-time
- Background check
- Mid-level
- Recruiting
Remote Transportation Care Coordinator
ACC PREMIERE —Nashville, TN
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
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7d
Customer Service Coordinator (PT)
Contour —Smyrna, TN
- Part-time
- 18 years or older
- Clean driving record
- Microsoft Excel
- 401(k)
- Paid sick time
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Coord, Reg Customer Serv - SE
Spire Inc —Nashville, TN
- 7 years
- Microsoft Excel
- Microsoft Outlook
Service Coordinator
South Western Communications —Nashville, TN
- Full-time
- Pass drug screening
- Mid-level
- Office
Quick Apply
Senior Account Relations Coordinator
American Fidelity Assurance —Nashville-Davidson, TN
- Full-time
- Mid-level
- Windows
- Analysis skills
National Accounts Coordinator
Novatech —Nashville, TN
- Mid-level
- Negotiation
- Mileage reimbursement
- Health insurance
Quick Apply
1d
10-Day Services Coordinator
Glockstore/Undertech Undercover —Nashville, TN
- $19 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d
Korean Bilingual - Logistic/SCM Account Coordinator
Cesna Recruitment —Spring Hill, TN
- $55,000 - $65,000 a year
- Full-time
- ERP systems
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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Customer Svc Coord

SPX -
Franklin, TN

Quick Apply

Job Details

$200,000 a year
4 days ago

Benefits

Tuition reimbursement

Qualifications

Customer communication
Customer returns handling
Direct client contact
High school diploma or GED

Full Job Description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Cooling’s Engineered Air Movement group, TAMCO is an innovative manufacturer of high-end, superior quality dampers and air control products that serve commercial, industrial, and institutional markets. With its high attention to detail for products that are durable, maintenance free, energy efficient, and unparalleled in performance, companies rely on TAMCO to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Coordinator III, you will serve as a key point of contact for customer service activities related to returns, repairs, and assigned service tickets. You will coordinate across Sales, Technical Support, Service, RMA lab, and external partners to help ensure timely resolution of customer needs and accurate communication throughout the service process.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

Service Ticket Coordination

Coordinate customer service and field service activities for assigned service tickets.
Coordinate assigned service tickets from intake through resolution, including material delivery, scope definition, installation timing, and close-out documentation.
Maintain accurate service ticket status updates and provide regular updates to management.
Coordinate any corrective actions needed from customers to resolve service issues.
Coordinate invoicing and billing activities for assigned service tickets.

Customer and Internal Communication

Communicate with customers and internal stakeholders to support timely resolution.
Provide detailed communication to customers regarding assigned service tickets.
Serve as a liaison between the repair lab and customers regarding material condition, repair costs, and related updates.
Manage ongoing coordination and communication with Sales, RMA lab, Technical Support, and Service teams.
Communicate product failure findings back to customers and applicable leadership.

Data Accuracy, Process Compliance, and Safety

Support data accuracy, process discipline, and a safe working environment.
Collect necessary data from Sales, Technical Support, and Service departments.
Audit sales orders, repair RMAs, and return RMAs to support accuracy and process compliance.
Maintain a safe and organized work area and support all safety policies.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

High school diploma or equivalent.
Minimum of 5 years of work experience.
Experience working directly with customers and supporting customer interactions.

Preferred Knowledge, Skills, and Abilities

Advanced SAP and Salesforce skills.
Advanced Microsoft Excel, Word, and PowerPoint skills.
Strong analytical, statistical, and problem-solving skills.
Professional verbal and written communication skills.
Excellent time management and organizational skills.
Ability to maintain confidentiality of sensitive business information.

Education & Certifications

Required: High school diploma or equivalent.
Preferred: Bachelor’s degree.

Travel & Working Environment

Travel requirements were not specified in the source job description.
Work environment includes maintaining a safe and organized work area and supporting all safety policies.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

SPX is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decisions on an applicant’s race, color, religion, age, gender or sex, national origin, ancestry, marital status, sexual orientation, gender identity or any other protected ground. We are committed to an inclusive, barrier-free recruitment and selection processes. We are pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with the Disabilites Ace, 2005. Should you require accommodation at any time, please advise Human Resources or our Talent Acquisition Team.

Compensation Disclosure

For use by Ontario employers with 25 or more employees, for positions with expected compensation of $200,000 CAD /year or less.

The expected compensation for this position is between $[lowest amount] and $[highest amount] per year. This range reflects the anticipated compensation for the role, based on factors such as qualifications, experience and market conditions.

This job posting is for an existing position that is currently vacant.

Use of Artificial Intelligence

We use automated tools, including artificial intelligence, to support the screening and evaluation of applicants for this role.

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Refine Your Search

customer support coordinator jobs in franklin, tn

Customer Svc Coord

Sales Support Coordinator

Client Relationship Coordinator

Customer Service Coordinator

Service Account Coordinator

Sr. Client Services Coordinator

Customer Service Coordinator

Passenger Assist Coordinator

Remote Transportation Care Coordinator

Customer Service Coordinator (PT)

Coord, Reg Customer Serv - SE

Service Coordinator

Senior Account Relations Coordinator

National Accounts Coordinator

10-Day Services Coordinator

Korean Bilingual - Logistic/SCM Account Coordinator

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