Top 324 Director of talent development Jobs in Franklin, Tn

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)
Core Civic —Brentwood, TN
- Full-time
- 5 years
- Bachelor's degree
- Travel
6d
Board-Certified Behavior Analyst - Clinical Director
Action Behavior Centers —Nashville, TN
- Up to $117,000 a year
- Full-time
- Background check
- Management
- Master's degree
- Continuing education credits
- Paid parental leave
Quick Apply
2d
Director of Rooms
The Hermitage Hotel —Nashville, TN
- 8 hour shift
- Hospitality
- Pass drug screening
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse - Director of Surgical Services
Williamson Health —Franklin, TN
- On call
- Acute care
- Nursing
- Surgery
- Health insurance
- Dental insurance
Quick Apply
Director of Clinical Operations, Medicine PCC
Vanderbilt Health —Nashville, TN
- Full-time
- Nursing
- 7 years
- RN License
- Health insurance
Corporate Securities Attorney (Remote Engagement)
Latitude Legal —Nashville, TN
- $220,000 - $250,000 a year
- Part-time
- 11+ years
- Analysis skills
- In-person
- AD&D insurance
- Disability insurance
Director of Employee REleations
TRC Staffing —Nashville, TN
- $165,000 - $175,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Regional Business Director, Oncology, Head and Neck, South Central
Genmab —Nashville, TN
- $211,680 - $317,520 a year
- Online Application
- Microsoft Outlook
- 3 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Director Surgical Services
TriStar Summit Medical Center —Hermitage, TN
- Full-time
- Surgery
- 1 year
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Director Surgical Services
TriStar StoneCrest Medical Center —Smyrna, TN
- Full-time
- Surgery
- Adults
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply
Project Development Director
T. W. Frierson Contractor, Inc. —Nashville, TN
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
senior manager, Data Science (Nashville, TN)
Starbucks —Nashville, TN
- $146,400 - $244,300 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Paid parental leave
- Paid holidays
Director Emergency Services
TriStar StoneCrest Medical Center —Smyrna, TN
- Full-time
- Adults
- 3 years
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Director, Learning & Development
CHS Corporate —Franklin, TN
- Full-time
- 3 years
- Master's degree
- Education
Quick Apply
Associate Director of Development
The Nature Conservancy —Brentwood, TN
- $80,000 - $90,000 a year
- Email
- Background check
- 5 years
- Business development
- Disability insurance
- Health insurance
3d
Director of Activations
Educational Media Foundation - K-LOVE & Air1 —Franklin, TN
- Full-time
- Office
- 8 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Senior Director, People Capability & Growth
Inovalon —Nashville, TN
- $170,900 - $215,000 a year
- Hybrid work
- Computer literacy
- Bachelor of Science
- Office
7d
Director of People Operations
Vanderbilt University —Nashville, TN
- Full-time
- 7 years
- Microsoft Excel
- Data analysis skills
Associate Director of Career and Experiential Learning for Public Leadership Pathways
Vanderbilt University —Nashville, TN
- Full-time
- 6 years
- Master's degree
- University
Talent Management Director
Smith Seckman Reid —Nashville, TN
- Microsoft Excel
- Microsoft Outlook
- Master's degree
- Paid parental leave
- Health savings account

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Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)

Core Civic -
Brentwood, TN

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Knowledge management
Managing technical support teams
Managing teams in a customer support role
IT asset management
Team leadership
Presentations for conferences or internal meetings
Contract management experience in technology
Metrics Reporting
Frontline customer support management
Bachelor's degree
Vendor performance improvement
Vendor relationship management
Contracts
Customer service knowledge base
Vendor contract management
Management reporting
Productivity software
Online help documentation
Senior leadership
Terms and conditions negotiation
Stakeholder management

Full Job Description

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a Sr. Director, Enterprise Service Delivery. Come join a team that is dedicated to making an impact for the people and communities we serve.

This position requires 4 days onsite in Brentwood, TN.

SUMMARY:
The Senior Director, Enterprise Service Delivery provides enterprise-level leadership, strategy, and governance for all end-user support services, including a national helpdesk, FSC and field support operations for safety facilities and community locations across the country. Defines and executes the overall service delivery strategy, establishing enterprise service standards, and ensuring consistent, high-quality support experiences. Operates as the executive owner of customer service within IT and maintains visibility with all levels of leadership across the organization.

ESSENTIAL FUNCTIONS:
The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.

Defines and executes the enterprise service delivery strategy across helpdesk, FSC, and field support functions, ensuring alignment with organizational goals and business priorities.
Provides executive leadership, oversight, and talent development for the service delivery organization, fostering a high-performance culture focused on accountability, service excellence, and continuous improvement.
Establishes governance frameworks, policies and performance accountability for service delivery across all locations to ensure consistency, compliance, and operational effectiveness.
Oversees enterprise service delivery operations, including national helpdesk, onsite field support, and FSC support teams, ensuring reliable and efficient support services.
Owns enterprise service performance management, including SLAs, KPIs, operational metrics, and executive-level reporting that provides actionable insights and drives continuous improvement.
Leads the enterprise customer experience strategy by providing a consistent, high-quality support experience across FSC, safety facilities, and community locations.
Collaborates with IT and business leaders to define and govern support ownership models, service expectations, and accountability across systems and business functions.
Leads vendor management strategy, including contract negotiations, performance oversight, service level compliance, and strategic partnership development.
Manages service delivery budgets and financial performance, identifying opportunities for cost optimization while maintaining service quality and operational efficiency.
Drives enterprise-wide ITIL adoption and service management maturity initiatives to standardize processes and improve service outcomes.
Leads the adoption and optimization of Service Now and AI-enable support technologies to enhance operational efficiency, automation, and customer satisfaction.
Establishes and governs enterprise knowledge management practices, including documentation standards, knowledge-sharing processes, and self-service capabilities.
Develops and manages escalation frameworks, ensuring timely resolution of critical issues and effective deployment of onsite support when remote support is insufficient.
Leads and supports major enterprise initiatives and transformation efforts that align with strategic business objectives.
Maintains effective communication and stakeholder engagement with executive leadership, business partners, vendors, and operational teams.
Domestic U.S. travel is required.

QUALIFICATIONS:

Graduate from an accredited college or university with a Bachelor's degree in Information Technology or a related field.
8+ years of experience in IT service delivery with multi-site operations, including five years of leadership experience managing enterprise-level support organizations required.
Experience managing vendors, negotiating contracts, and enforcing service agreements required.
Experience establishing and reporting enterprise KPIs and SLAs required.
Experience documenting processes and developing knowledge-based systems required.
Experience with Service Now and AI-enabled support platforms and operating in regulated or mission-critical environments is preferred.
Must demonstrate deep knowledge of Information Technology Service Management (ITAM) and Service Integration and Management (SIAM) best practices.
Strong communication and organizational skills with the ability to present to senior leadership is required. Proficiency in Microsoft Office applications is required.

CoreCivic is a Drug Free Workplace & EOE – Vets/Disabled.

Apply Now

Refine Your Search

director of talent development jobs in franklin, tn

Sr. Director, Enterprise Service Delivery ( Onsite 4 Days- Brentwood, TN)

Board-Certified Behavior Analyst - Clinical Director

Director of Rooms

Registered Nurse - Director of Surgical Services

Director of Clinical Operations, Medicine PCC

Corporate Securities Attorney (Remote Engagement)

Director of Employee REleations

Regional Business Director, Oncology, Head and Neck, South Central

Director Surgical Services

Director Surgical Services

Project Development Director

senior manager, Data Science (Nashville, TN)

Director Emergency Services

Senior Director, Learning & Development

Associate Director of Development

Director of Activations

Senior Director, People Capability & Growth

Director of People Operations

Associate Director of Career and Experiential Learning for Public Leadership Pathways

Talent Management Director

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