Top 7 It operations manager Jobs in Franklin, Tn

Manager, AI Service Operations Transformation PMO
CVS Health —Franklin, TN
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Operations Training Manager (Remote)
SOLV Energy, LLC —Nashville, TN
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
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5d
Data Center Operations Program Manager (IC4)
Oracle —Nashville, TN
- Full-time
- 6 years
- Computer Science
- Engineering
Manager, Cybersecurity Operations
Lifepoint Health —Brentwood, TN
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
Principal Program Manager, Central Learning Solutions (CLS) Operations
Amazon.com Services LLC —Nashville, TN
- $124,900 - $186,200 a year
- Full-time
- 7 years
- Bachelor's degree
- Children
- AD&D insurance
- Health insurance
Principal Technical Program Manager, Operations Network Engineering
Amazon.com Services LLC —Nashville, TN
- $168,100 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance

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Associate Director of HR Technology - HR Data Platform
Humana —Nashville, TN
Lead a team of HRIT associates and contractors, driving a culture of innovation, excellence, and accountability. Bachelor's degree in a relevant field.
$142,300 - $195,700 a year
3d

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Data Center Operations Manager (Nights), Data Center Operations
Amazon Data Services, Inc. —Dublin, OH
Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or…
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Healthcare Technical Consulting Manager - IT Strategy & Operations
Huron Consulting Services LLC —Columbus, OH
Develop and deliver client-ready deliverables, including current-state assessments, future-state operating models, roadmaps, business cases, and executive…
$130,000 - $150,000 a year
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3h

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Manager, AI Service Operations Transformation PMO

CVS Health -
Franklin, TN

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Job Details

Full-time
$54,300 - $159,120 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Change management support (employee development activity)
Cross-functional collaboration
Cross-functional team management
Project risk management
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
Stakeholder management

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Manager, AI Service Operations Transformation PMO

Role Overview

At Aetna, a CVS Health company, we are transforming Service Operations through the deployment of AI, automation, and advanced workflow capabilities to drive productivity, improve colleague experience, and deliver better outcomes for members and providers.

We are seeking a Manager, AI Service Operations Transformation PMO to join the Service Operations Transformation PMO. This role will serve as a central point of orchestration across business, operations, and technology teams to drive execution, rollout, and adoption of AI-enabled capabilities across the organization.

This is not a build or engineering role. Instead, this leader will ensure AI solutions are effectively adopted and delivering measurable value—connecting business needs with technical delivery and driving outcomes in complex, fast-moving environments.

Key Responsibilities

AI Program Execution & Orchestration

Lead end-to-end project management for a portfolio of AI and automation initiatives across Service Operations, through deployment and scaling
Coordinate across business stakeholders, operations teams, and DDAT to ensure aligned priorities, timelines, and execution plans
Manage multiple concurrent initiatives with complex interdependencies, ensuring work progresses with clarity and accountability
Identify risks, dependencies, and execution gaps early and drive resolution to maintain delivery momentum

Adoption, Change Management & Value Realization

Serve as the primary point of accountability for adoption and business readiness for AI Service Operations solutions
Partner with operations leaders to ensure workflows, behaviors, and processes evolve alongside new technology
Drive structured adoption plans including communications, training, and feedback loops
Track and report on value realization and identify actions to close gaps

Business–Technology Alignment

Translate business needs into clearly defined requirements, use cases, and success metrics for AI-enabled solutions
Ensure technology solutions align to real operational workflows and drive intended outcomes
Act as a bridge between operations and DDAT, maintaining clear roles and avoiding duplication of responsibilities

PMO Discipline & Governance

Apply disciplined project management practices across all initiatives, including planning, tracking, reporting, and governance
Develop executive-ready updates on program status, risks, and impact

What Success Looks Like

AI solutions are not just deployed—but consistently adopted and embedded into daily workflows
Measurable improvements in productivity, quality, and experience across Service Operations
Clear visibility into portfolio health, outcomes, and value delivered
Strong alignment across business and technology teams, with minimal friction or rework

Required Qualifications

Experience

5+ years of experience in program/project management, transformation, or PMO roles, preferably in operations-heavy environments
Experience managing multiple concurrent, cross-functional initiatives with complex dependencies
Exposure to AI, machine learning, automation, or digital transformation initiatives (direct build experience not required)
Demonstrated ability to drive adoption and change management, not just delivery

Capabilities

Strong ability to connect business needs, workflows, and technology solutions
Comfortable operating in ambiguity and managing multiple moving parts simultaneously
Excellent stakeholder management and ability to influence without direct authority in a matrixed environment
Strong problem-solving skills and ability to proactively identify and resolve execution risks
Executive-level communication skills with experience creating clear, concise updates

Preferred Qualifications

Experience in healthcare, payor, or service operations environments
Familiarity with contact center operations, claims, or member/provider experience
Experience tracking operational KPIs
Graduate degree in AI-related field

Education
Bachelor's degree or Master's degree in AI related program preferred or equivalent work experience.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

it operations manager jobs in franklin, tn

Manager, AI Service Operations Transformation PMO

Operations Training Manager (Remote)

Data Center Operations Program Manager (IC4)

Manager, Cybersecurity Operations

Principal Program Manager, Central Learning Solutions (CLS) Operations

Principal Technical Program Manager, Operations Network Engineering

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Manager, AI Service Operations Transformation PMO

Role Overview

Key Responsibilities

AI Program Execution & Orchestration

Business–Technology Alignment

PMO Discipline & Governance

What Success Looks Like

Experience

Capabilities

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