Top 2 Loan servicing specialist Jobs in Franklin, Tn

Customer Service Specialist, I
Carrington Mortgage Holdings —Franklin, TN
- $22 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Computer skills
- Health insurance
- Tuition reimbursement
Early Stage Collections Specialist Team Lead
Carrington Mortgage Holdings —Franklin, TN
- $24 - $32 an hour
- Full-time
- Hybrid work
- Management
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
7d

Related jobs to explore

Based on your search for loan servicing specialist

Customer Service Specialist, I
Carrington Mortgage Holdings —Franklin, TN
The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party…
$22 an hour
Investment Management Operations and Service Specialist
Provident Wealth Management —Brentwood, TN
A bachelor’s degree in related discipline or equivalent work experience. Proficient with Microsoft suite of tools (Word, Excel, PowerPoint).
$80,000 - $100,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Mortgage Loan Servicing Specialist
Heartland Bank —Whitehall, OH
Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, apply…
Servicing Travel Advisor III - Chase Travel (Hybrid - Westerville, OH)
JPMorganChase —Westerville, OH
This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on…

Show more jobs in cities nearby

I want to receive the latest job alert for loan servicing specialist in franklin, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

loan servicing specialist jobs near franklin, tn

Customer Service Representative jobs in Franklin, TN

Travel Agent jobs in North Carolina

Part Time Real Estate Agent jobs in Manhattan, NY

Debt Collection jobs in Columbus, OH

Collection Agent jobs in Milwaukee, WI

Collection Agent jobs in Philadelphia, PA

Collection Agent jobs in Irwindale, CA

Dorchester Collection jobs in Beverly Hills, CA

Collection Agent jobs in La Mirada, CA

Customer Service Representative jobs in Henderson, NV

Customer Service Representative jobs in Mississippi

Customer Service Representative jobs in Dothan, AL

Patient Service Representative Baystate jobs in Springfield, MA

Customer Service Representative jobs in Everett, WA

Dynamic Service Solutions jobs in Houston, TX

Field Service Engineer jobs in Florida

Customer Service Specialist, I

Carrington Mortgage Holdings -
Franklin, TN

Apply Now

Job Details

Full-time
$22 an hour

Benefits

Health insurance
Tuition reimbursement
401(k) matching
Referral program

Qualifications

Negotiation

Full Job Description

Come join our amazing team and work a hybrid schedule!

The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $22.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set.

What you’ll do:

Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
Refer more complex or complicated calls to qualified team member.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
Track, follow-up and complete customer call backs to ensure inquiry resolution.
Collect payments whenever necessary and appropriate.
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Knowledge of Fair Debt Collection Practices Act preferred.
Knowledge of relevant and industry-specific computer software packages preferred.
Basic negotiation skills.
Ability to understand problems and to collaborate and explore alternative solutions.
Ability to make decisions that have moderate impact on the immediate work unit.
Ability to organize thoughts and ideas into understandable terminology.
Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

What you’ll need:

High school diploma or equivalent work experience.
Customer service/call center experience preferred, but not required.
Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
Bi-Lingual (Spanish) skillset preferred.
Hours Monday-Friday

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

#LI-SY1

Apply Now

Refine Your Search

loan servicing specialist jobs in franklin, tn

Customer Service Specialist, I

Early Stage Collections Specialist Team Lead

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for loan servicing specialist in franklin, tn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected