The Inpatient Phlebotomist is responsible for performing phlebotomy on inpatients including adults, adolescents, and infants with a focus on patient care, and positive communication with patients, hospital staff and co-workers conducting laboratory tests which provide information to physicians for the diagnosis, prevention or treatment of diseases in patients.
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High school graduate or equivalent
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Phlebotomy training or work experience; phlebotomy certification preferred
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Good people skills necessary
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Mobilab experience preferred
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Computer, printer, phlebotomy, customer service
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Knowledge of medical laboratory science
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Strong organizational skills and interpersonal skills
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Ability to determine appropriate course of action in more complex situations
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Ability to work independently, be attentive to detail and maintain a positive attitude
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Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
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Ability to maintain confidentiality of all medical, financial and legal information
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Ability to complete work assignments accurately and in a timely manner
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Ability to handle difficult situations involving patients, physicians, or others in a professional manner
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Strong computer skills
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Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
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Ability to communicate in English verbally and in writing.
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Ability to perform multi-functional tasks.
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Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
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Ability to learn, reason and perform mathematical calculations related to job.
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Ability to use critical thinking skills.
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Requires light to moderate work with 40 pounds maximum weight to lift and carry.
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Manual dexterity and mobility in both hands; exposed to repetitive motion.
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Frequent reaching, bending, stooping, kneeling, and crouching.
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Requires prolonged standing and walking
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Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes
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Positively identifies patients and specimens: 0 ID errors = 4, 1 ID error = 3, 2 ID errors = 2, >/= 3 ID errors = 1. Selects correct patient in Meditech and handhelds. Properly labels specimens using 2 identifiers. Uses handheld properly for specimen collection.
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Uses proper technique for specimen collection and ensures proper collection for specimen integrity. Produces work that does not have to be redone. 0-0.25% error rate = 5, 0.26-0.75% error rate = 4, 0.76-1.50% error rate = 3, 1.51-1.99% error rate = 2, >2% error rate = 1.
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Blood cultures volumes are adequate. Average bottle volume is between 5-10mL and: 0-5% non-standard bottle usage = 5, 5.1-10.0% non-standard bottle usage = 4, 10.1-15.0% non-standard bottle usage = 3, 15.1-19.9% non-standard bottle usage = 2, >20% non-standard bottle usage = 1.
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Blood culture contamination rate is acceptable: 0.0% contamination = 5, 0.01-0.50% contamination = 4, 0.51-1.00% contamination = 3, 1.01-2.49% contamination = 2, >2.50% contamination = 1.
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Turn Around Time within acceptable time criteria for ER patients. Average time from Ordered to Collected: <10 minutes = 5, 10-12 minutes = 4, 13-15 minutes = 3, 16-19 minutes = 2, >20 minutes = 1.
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Courtesy of the person who took your blood. 5 pts – Exceptional (90% rank and above), 4 pts – Exceeds Standard (75th–89th % rank), 3 pts – Meets Standard (50th–74th % rank), 2 pts – Below Standard (25th–49th % rank), 1 pt – Poor Performance (below 25th % rank).
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Communication: Communicates potential issues or opportunities to improve quality of care or services in a timely manner and in a positive way. Communicates issues/concerns to appropriate person. Communicates issues or concerns at shift change with co-worker. Documents phone number on communication log and promptly answers phone or returns call. Reads email and communication logs daily. Enters appropriate Mobilab comments.
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Motivated – takes initiative for work that needs to be done. Helps coordinator with tasks as needed. Willingly seeks out/accepts new responsibilities. Completes assigned floors and goes to other floors without prompting. Actively improves skills and knowledge.
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Works as a team. Helps co-workers without prompting. Respects differences of age and diversity. Discourages criticism of co-workers. Workload fairly distributed with those on same shift.
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Works efficiently. Makes good use of time. Follows through on all departmental duties. Helps co-workers as needed. Uses critical thinking skills in all aspects of the job.
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Adheres to Williamson Health Lab attendance policy. Reports to work on time. Rarely calls out from work. Rarely misses time punches in API. Submits requests for PTO within policy guidelines. Does not take extended meal breaks. Takes appropriate breaks as dictated by work load. No absences/tardies = 5, Attendance coaching = 4, PAD attendance = 3, MOA attendance = 2, DoD attendance = 1.
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Follows Hospital and Laboratory Policies on the use of Electronic Devices: Cell phones kept on vibrate. Phones/Electronic/headphone devices used during break/meal times only. Does not use personal phones in patient care areas. Uses the hospital internet for work purposes only.
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Safety – Properly uses all safety measures, devices, and systems provided. Corrects or reports any safety hazards identified. Fills out event notification when appropriate to help prevent future accidents.
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Follows all infection prevention policies and practices good hand hygiene.
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Completes all HealthStream education assignments by the due date.
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Compassion – Displays compassion and respect for patients, visitors, and co-workers.
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Responds promptly to all requests for assistance in a way that demonstrates care, courtesy, and respect.
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Serves as an ambassador for Williamson Health and works to improve the image of Williamson Health as we meet the health care needs of the communities we serve.
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Respect – Takes responsibility to guard each patient's privacy and confidentiality. Follows all HIPAA and privacy guidelines.
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Demonstrates good stewardship of WMC's financial resources and does not waste. >102% = 5, >99%-102% = 4, >92%-99% = 3, >85%-92% = 2, <85% = 1.
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Is committed to open, honest, and timely communication, and delivers any messages with courtesy, clarity, and care.
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Accountability – Demonstrates a commitment to teamwork.
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Displays professionalism at all times, takes responsibility for their actions, words, and appearance; and follows through on their commitments.
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Demonstrates a commitment to the Mission, Vision, and Values of Williamson Health.
Additional Details :
Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety - toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.
Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."
