Top 36 Service desk analyst Jobs in Franklin, Tn

IT Support Specialist
Specialized Dental Partners —Franklin, TN
- $28 - $32 an hour
- Full-time
- Microsoft Outlook
- Surgery
- Mid-level
3d
Help Desk Analyst
SpecialtyCare —Brentwood, TN
- On call
- Hybrid work
- Research
- Mid-level
- Office
- Tuition reimbursement
5d
Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Client Support Desk Analyst
defi AUTO LLC —Nashville, TN
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
14d
IT Help Desk Analyst - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
- Call employer
- Office
- Ability to lift 50 pounds
- In-person
Quick Apply
Clinical Service Help Desk Analyst - Remote
NTT Ltd —Nashville, TN
- $37,944 - $62,000 a year
- Overtime
- Computer literacy
- English
- Mid-level
- Health savings account
- AD&D insurance
3d
Help Desk Analyst - Harrisburg, PA
Software Technology Inc —Nashville, TN
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
intermediate systems analyst- incident response (Nashville, TN)
Starbucks —Nashville, TN
- $67,400 - $112,300 a year
- Weekends as needed
- Mid-level
- Databases
- Analysis skills
- Paid parental leave
- Paid holidays
11d
Global Security Systems Service Desk Analyst
Securitas Security Services —Nashville, TN
- $75,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Paid holidays
- Disability insurance
IT Support Specialist
Equum Medical —Nashville, TN
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- 401(k)
- Paid time off
Quick Apply
Tech Analyst II
OneOncology —Nashville, TN
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Sr. Desktop Technician
Specialized Dental Partners —Franklin, TN
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Surgery
- Computer Science
22h
Sr. Desktop Technician
Specialized Dental —Franklin, TN
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Surgery
- Computer Science
20h
Operations Analyst (Mid level)
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Paid holidays
- Health insurance
13d
Jr Program Manager (PMO)
Koniag Government Services —Nashville, TN
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Health insurance
13d
dir, infrastructure services
Starbucks —Nashville, TN
- $146,400 - $244,300 a year
- Computer science
- Computer Science
- AWS
- Paid parental leave
- Paid holidays
5d
UAC Analyst - Mid
Spry Methods —Nashville, TN
- $82,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
7d
UAC Analyst - Mid
Spry Methods, Inc —Nashville, TN
- $82,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
7d
Encompass Admin & Mortgage Systems Manager
FirstBank —Franklin, TN
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
UAC Analyst (Mid)
Koniag Government Services —Nashville, TN
- Full-time
- Microsoft Outlook
- PMP
- English
- Paid holidays
- Health insurance
13d

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service desk analyst jobs near franklin, tn

IT Support Specialist

Specialized Dental Partners -
Franklin, TN

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Job Details

Full-time
$28 - $32 an hour
3 days ago

Qualifications

Customer communication
Network troubleshooting
Microsoft Outlook
Windows
Printer (troubleshooting support)
Desktop (troubleshooting support)
Peripheral hardware support

Full Job Description

IT
Specialized Dental
720 Cool Springs Blvd., Suite 450, Franklin, Tennessee, US, 37067
Full-Time
2970

Overview

Job Summary

We are seeking a proactive and client-focused Level 1 Service Desk Teammate to join our IT team. As the first point of contact for practices experiencing technical issues, you will play a key role in ensuring smooth operations by addressing Level 1 tickets efficiently and professionally. This position requires strong communication skills, attention to detail, and a commitment to excellent customer service.

About Specialized Dental Partners

Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support.

Responsibilities

Key Responsibilities

Issue Intake and Resolution

Act as the first point of contact for practices, documenting details of reported issues.
Troubleshoot and resolve Level 1 technical issues related to hardware, software, Microsoft 365, and basic networking.
Escalate more complex issues to senior analysts or engineers when needed.

Ticket Management

Monitor and manage assigned tickets in the service desk system.
Ensure timely resolution of issues and adherence to service-level agreements (SLAs).
Accurately record troubleshooting steps and resolutions for future reference.

Customer Communication

Communicate clearly and effectively with practice staff, providing user-friendly instructions and updates.
Deliver a positive customer experience while maintaining professionalism and empathy.

Documentation and Reporting

Contribute to internal knowledge base articles.
Flag recurring issues or patterns to help the team improve long-term solutions.

Collaboration

Partner with other IT team members to ensure smooth hand-offs.
Provide feedback to improve processes and enhance the service desk experience.

Qualifications

Required Qualifications:

2+ years of experience in IT support, help desk, or technical customer service (healthcare or multi-site experience a plus).
2+ years of troubleshooting experience with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
2+ years working knowledge of Windows operating systems and common hardware (PCs, printers, peripherals).
2+ years of experience troubleshooting common connectivity issues (Wi-Fi, VPN, password resets).

Preferred Skills:

CompTIA A+ or other entry-level IT certification.
Exposure to ITIL practices.
Experience supporting 100+ end users in a service desk or call center environment.
Customer service background with a focus on achieving high satisfaction scores.
High attention to detail, organization, and follow-through.
Familiarity with ticketing systems and ability to manage multiple tickets simultaneously.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Experience working in a healthcare environment, dental highly preferred

Work Environment:

Remote position with regular collaboration via Teams, email, and ticketing systems.
Must have a reliable internet connection and dedicated workspace.
Must be willing to work shifts of multiple time zones.

Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $28.00 - $32.00 per hour. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.

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Refine Your Search

service desk analyst jobs in franklin, tn

IT Support Specialist

Help Desk Analyst

Service Desk Analyst

Client Support Desk Analyst

IT Help Desk Analyst - Nashville, TN/On-Site

Clinical Service Help Desk Analyst - Remote

Help Desk Analyst - Harrisburg, PA

intermediate systems analyst- incident response (Nashville, TN)

Global Security Systems Service Desk Analyst

IT Support Specialist

Tech Analyst II

Sr. Desktop Technician

Sr. Desktop Technician

Operations Analyst (Mid level)

Jr Program Manager (PMO)

dir, infrastructure services

UAC Analyst - Mid

UAC Analyst - Mid

Encompass Admin & Mortgage Systems Manager

UAC Analyst (Mid)

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