Top 90 Direct support specialist Jobs in Franklin Ma

Customer Care Specialist
New England Ice Cream Corporation —Norton, MA
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
11d
Recovery Specialist- The McGahan Center
Gavin Foundation Inc —Quincy, MA
- $24 an hour
- Part-time
- CPR Certification
- HIPAA
- Mid-level
Quick Apply
7d
Developmental Specialist - Dudley, MA
Venture Community Services Inc —Webster, MA
- $19 an hour
- Part-time
- CPR Certification
- High school diploma or GED
- Driver's License
- Paid training
Quick Apply
5d
Behavioral Specialist- All Shifts (1 yr exp)
James L. Maher Center —Barrington, RI
- $22 an hour
- Part-time
- Background check
- 18 years or older
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Lead Inclusion Specialist
MetroWest YMCA —Hopkinton, MA
- Up to $20 an hour
- Full-time
- Background check
- Experience working with individuals with disabilities
- 5 years
- Employee discount
Quick Apply
Day Program Specialist - Day time DSP - Dedham, MA
Delta Projects, Inc. —Dedham, MA
- $23.96 - $25.34 an hour
- Full-time
- Clean driving record
- Medication administration
- Residential
- 403(b) matching
- Health insurance
Quick Apply
Behavioral Specialist Team Leader
James L. Maher Center —Barrington, RI
- From $23 an hour
- Part-time
- Background check
- Experience working with individuals with developmental disabilities
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Summer Street Apts. -Housing Support Specialist
CROSSROADS RHODE ISLAND —Providence, RI
- $19 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
2026-2027 Special Education ABA Specialist - Thacher Elementary School
Attleboro Public Schools —Attleboro, MA
- $32,266 - $47,397 a year
- Online Application
- Writing skills
- Public school
- Elementary school
Assistive Technology Specialist
Rhode Island College —Providence, RI
- $70,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Customer service
- Wellness program
- Disability insurance
13d
Behavioral Health Specialist I PD
Brown University Health —East Providence, RI
- $18.13 - $29.90 an hour
- Day shift
- CPR Certification
- Inpatient
- Ability to lift 50 pounds
Behavioral Health Specialist II
Brown University Health —East Providence, RI
- $19.97 - $32.96 an hour
- 8 hour shift
- Patient monitoring
- BLS Certification
- Mid-level
13d
Behavioral Health Specialist I
Brown University Health —East Providence, RI
- $18.13 - $29.90 an hour
- 8 hour shift
- CPR Certification
- Inpatient
- Bachelor's degree
Mental Health Specialist, Brockton Behavioral Health Center, Per Diem
Boston Medical Center —Brockton, MA
- $22.84 - $31.97 an hour
- Part-time
- Psychiatry
- Inpatient
- High school diploma or GED
- Health insurance
- Dental insurance
988 Intern & Professional Development Coordinator (Full Time)
Community Care Alliance —Woonsocket, RI
- Full-time
- Master of Social Work
- Writing skills
- Mid-level
3d
In Home Support Specialist
WORK INCORPORATED —Boston, MA
- $24 an hour
- Full-time
- CPR Certification
- Computer literacy
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Residential Support Specialist (MBTA - Newton Center Accessible)
Mainstay Supportive Housing & Home Care, Inc. —Newton, MA
- $18 - $19 an hour
- Part-time
- CPR Certification
- Cooking
- Residential
Quick Apply
Behavioral Health Specialist II 1
Brown University Health —East Providence, RI
- $19.97 - $32.96 an hour
- 8 hour shift
- BLS Certification
- Inpatient
- Mid-level
Behavioral Health Specialist 1
Brown University Health —East Providence, RI
- $18.13 - $29.90 an hour
- Per diem
- CPR Certification
- Inpatient
- Ability to lift 50 pounds
Day Habilitation Specialist
Charles River Center —Needham, MA
- $20.62 an hour
- Full-time
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- English
1d

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Customer Care Specialist

New England Ice Cream Corporation -
Norton, MA

Quick Apply

Job Details

Full-time
$20 - $25 an hour
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Phone communication
Call center experience
Computer literacy
Spreadsheets
High school diploma or GED
Typing
Associate's degree
Account management experience
Office phone management
Quality data entry
Customer data entry

Full Job Description

The Customer Care Specialist is responsible for managing and expediting the day-to-day requests and issues that customers may have regarding orders, asset maintenance, immediate need of product and any other support tasks. This position provides exceptional support to our customers regarding delivery issues, special projects, routing requests, inventory issues, orders, recommending products, and more. The Customer Care Specialist makes complex decisions in managing projects, manages accounts, follows up, and facilitates effective communication between departments. The goal of a Customer Care Specialist is to proactively assist and advocate for our customers while driving sales for the business. Each Specialist plays a vital role in accomplishing the daily and long-term goals of the Customer Care team.

Essential Duties and Responsibilities

Maintain excellent customer service with both external and internal customers.
Ability to remain positive, empathetic, and professional during times of customer stress.
Maintain composure under pressure and proactively handle customer and internal issues/problems with minimal supervision.
Answer a high volume of incoming calls and make outgoing calls regarding all aspects of orders and deliveries.
Take initiative to upsell product and be able to make recommendations to customers.
Follows through on all requests/orders to ensure accuracy and timely delivery.
Handle complaints, confidently provide appropriate solutions and alternatives and maintain consistent and timely follow up with customers.
Take initiative in multi-department communication and coordination, providing additional information to the routing, accounting and sales departments regarding deliveries and orders.
Compile reports and troubleshoot quantity discrepancies between stock and records.
Maintain records of customer interactions, inquiries, comments, and complaints as necessary.
Maintain strict confidentiality of sensitive financial and customer information.
Perform general office duties including handling mail, filing, photocopying, faxing, and maintaining files and records.
Ability to be proactive and anticipate the needs of the other associates.
Ability to work independently and take responsibility for accounts.
Ability to multitask work while taking high volume inbound calls and making high volume outbound calls daily.
Additional duties as assigned.

Education and Experience

High school diploma or equivalent required.
Associate degree preferred.
Minimum 3-5yrs call center experience preferred.
Account Management preferred.
Experience in a corporate setting desirable.
Sales experience preferred.
Excell and computer experience required.

Skills/Qualifications

A good understanding of basic computer skills and the ability to learn how to use proprietary software. Proficient in MS Office Programs: Excel, Outlook and Word.
Proven data entry and phone skills are required.
Ability to think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
Strong multi-tasking, follow-through, and organizational skills with the ability to pay close attention to detail.
Strong professional and proven written, verbal, and interpersonal communication skills.
Must be able to work effectively and clearly one-on-one and in groups; must be a quick, concise writer, able to write in a direct, effective manner.
Knowledge and experience in Distribution and/or in the Ice Cream/Food industry a plus.
Ability to interact confidently and proactively with all levels and departments within the company, including coordinating with field personnel.
Ability to address customers calmly when they are stressed or upset as well as be assertive when needed.

Training Required

Self-directed and on-the-job training

Working Environment

Internal office work environment (cubical)
Extensive verbal and computer work

Physical Demands

Routinely required to sit, walk, talk, see, hear, and move about the office facilities.
Routinely required to keyboard and manipulate small and large objects.

Salary:

Compensation for this position will be determined based on experience, education, and other relevant factors.

Equal Opportunity Employer:

New England Ice Cream Corporation is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We welcome disabled applicants to request any reasonable accommodations necessary to facilitate their application process.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Education:

Associate (Preferred)

Experience:

Call Center: 3 years (Required)
Customer Service: 3 years (Preferred)
Account Management : 1 year (Preferred)
Microsoft Excel: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

direct support specialist jobs in franklin ma

Customer Care Specialist

Recovery Specialist- The McGahan Center

Developmental Specialist - Dudley, MA

Behavioral Specialist- All Shifts (1 yr exp)

Lead Inclusion Specialist

Day Program Specialist - Day time DSP - Dedham, MA

Behavioral Specialist Team Leader

Summer Street Apts. -Housing Support Specialist

2026-2027 Special Education ABA Specialist - Thacher Elementary School

Assistive Technology Specialist

Behavioral Health Specialist I PD

Behavioral Health Specialist II

Behavioral Health Specialist I

Mental Health Specialist, Brockton Behavioral Health Center, Per Diem

988 Intern & Professional Development Coordinator (Full Time)

In Home Support Specialist

Residential Support Specialist (MBTA - Newton Center Accessible)

Behavioral Health Specialist II 1

Behavioral Health Specialist 1

Day Habilitation Specialist

I want to receive the latest job alert for direct support specialist in franklin ma

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