Top 788 Business office director Jobs in Franklin Tn

Director, Business Planning & Central Operations
Lyft —Nashville, TN
- $157,440 - $196,800 a year
- Hybrid work
- Office
- Contracts
- Fair chance
- Commuter assistance
- Paid parental leave
Director, Transformation Management Office
Holley Performance —Nashville, TN
- Full-time
- Oracle
- Agile
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Government Relations Manager
ProviderTrust —Nashville, TN
- Full-time
- Hybrid work
- Background check
- Research
- Office
- Wellness program
- Health savings account
Director - Preconstruction - Mechanical
Skanska USA —Franklin, TN
- Full-time
- Background check
- Experience equivalent to degree accepted
- Senior level
- Dental insurance
- 401(k)
Sales Director
Chady Vacation Rental Management —Madison, TN
- $75,085.38 - $200,000.00 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Office
- Health insurance
- Dental insurance
Quick Apply
Traveling General Superintendent - Healthcare Construction
JE Dunn —Nashville, TN
- Email
- Background check
- Construction site
- Driver's License
Department Manager Diagnostic Imaging
Heritage Medical Associates —Nashville, TN
- Full-time
- Computer literacy
- BLS Certification
- Clinic
- Health savings account
- Health insurance
Quick Apply
Hotel Sales Coordinator
Drury Hotels —Franklin, TN
- $22.88 - $27.56 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Business Development Marketing Associate
DEC Fire & Water Restoration —Nashville, TN
- $46,000 - $87,000 a year
- Full-time
- Background check
- Military
- No high school diploma
- Health insurance
- Dental insurance
Quick Apply
HR Coordinator
W. G. Yates & Sons Construction Company —Nashville, TN
- Full-time
- Mid-level
- 4 years
- Communication skills
Quick Apply
Business Development Manager
Infopro Digital Services Limited —Nashville, TN
- $75,000 a year
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Program Director - The Little Gym of Franklin
The Little Gym of Somersault —Franklin, TN
- $40,000 - $43,500 a year
- Full-time
- Mid-level
- Experience working with children
- Health insurance
- Dental insurance
Quick Apply
Research Analyst GRC
Infopro Digital Services Limited —Nashville, TN
- Full-time
- Hybrid work
- Mid-level
- Office
- Master's degree
- Paid holidays
- Disability insurance
Quick Apply
Clinical & Market Development Director
Behavioral Health Group —Nashville, TN
- $100,000 - $130,000 a year
- No nights
- Hybrid work
- Up to 50% travel
- Marketing
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Learning and Development Specialist
Elmington —Nashville, TN
- Full-time
- Mid-level
- 3 years
- Education
- Relocation assistance
- Dental insurance
Quick Apply
Client Success Guide
Fix Group Management —Franklin, TN
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
14d
Business Development Manager - Commercial Landscaping
Acer Landscape Services —Nashville, TN
- $100,000 - $200,000 a year
- Full-time
- Background check
- Clean driving record
- Marketing
- Paid holidays
- Health insurance
Quick Apply
Territory Sales Manager
The N2 Company —Nashville, TN
- Hybrid work
- Mid-level
- High school diploma or GED
- Flexible schedule
Quick Apply
Division AVP of Revenue Cycle
Odyssey Behavioral Healthcare —Franklin, TN
- Full-time
- Office
- 3 years
- Analysis skills
Quick Apply
SBA Loan Portfolio Manager
First Farmers & Merchants Bank —Brentwood, TN
- Full-time
- Microsoft Excel
- 5 years
- Research
- Health insurance
- Dental insurance
Quick Apply
8d

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Director, Business Planning & Central Operations

Lyft -
Nashville, TN

Apply Now

Job Details

$157,440 - $196,800 a year

Benefits

Commuter assistance
Paid parental leave
Health insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Vendor relationship building
Senior leadership

Full Job Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Sitting within the broader Safety & Customer Care team, Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale.

The Director of Business Planning & Central Operations is a newly created role at the center of how Customer Care runs and grows. This leader will ensure the org is resourced and positioned for the future, and will own the functions that keep Customer Care financially disciplined and execution-ready. Reporting to the Senior Director of Customer Care Operations, they will lead five functions: Planning & Forecasting, Workforce Management, Readiness & Integration, Vendor Management, and Support Excellence.

What You'll Do

Business Planning & Strategy

Partner with the Senior Director to drive H1 and H2 planning — translating annual objectives into operational plans, investment decisions, and resource models.
Lead the investment brief process: sizing opportunities, articulating trade-offs, and building the business cases that secure resourcing for strategic priorities.
Drive capacity planning, scenario modeling, and long-range forecasting to ensure the internal and external workforce scales efficiently alongside platform growth and AI adoption.
Define and operationalize OKRs across the portfolio, then build the rhythms and infrastructure — scorecards, business reviews, and performance dashboards — that hold teams accountable and give leadership clear visibility into progress and outcomes.

Growth & Integrations

Lead operational readiness for major product launches, external partnerships, and platform expansions — ensuring Customer Care is prepared from scoping through hypercare.
Own the integration framework for new lines of business and strategic partnerships, including Lyft's expansion into autonomous vehicles and external mobility platforms.
Serve as the connective tissue between Customer Care and Product, Engineering, Legal, and Communications on initiatives with significant customer support implications.

Vendor & Financial Operations

Own financial operations across the portfolio, partnering with Finance and Workforce Management to maintain cost discipline, model the impact of product changes and AI automation, and invest strategically in quality and transformation.
Lead end-to-end management of Lyft's BPO vendor relationships — owning governance cadences, enterprise-level performance reviews, SLA enforcement, escalation management, and contract renewals, in close partnership with Procurement for new and renegotiated agreements.

People Leadership

Hire, develop, and retain high-performing teams.
Create clarity of ownership across a function that sits at the intersection of finance, operations, and technology, where the decisions made show up directly in customer experience and cost structure.

What We're Looking For

10+ years in business strategy, operations, consulting, or investment banking, with at least 5 years in a senior leadership role owning complex operational or strategic functions.
Strong financial and analytical foundation — comfortable building capacity models, stress-testing business cases, and translating the output into a crisp leadership narrative.
Experience leading or supporting large-scale growth initiatives, integrations, or partnerships, ideally in a marketplace or platform business.
AI fluency — you understand how AI is reshaping operations and can lead through that transformation with confidence.
Exceptional cross-functional partner — you build trust with Finance, Product, Tech, and Operations and can drive alignment across a matrixed organization.
Clear, direct, and decisive — you make decisions with the information available, communicate them crisply, and adapt when new data arrives.
Experience in customer support or contact center operations is a plus, not a requirement.
MBA or equivalent advanced degree preferred; strong quantitative background required.

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $157,440 - $196,800. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft's employee benefits here.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Apply Now

Refine Your Search

business office director jobs in franklin tn

Director, Business Planning & Central Operations

Director, Transformation Management Office

Government Relations Manager

Director - Preconstruction - Mechanical

Sales Director

Traveling General Superintendent - Healthcare Construction

Department Manager Diagnostic Imaging

Hotel Sales Coordinator

Business Development Marketing Associate

HR Coordinator

Business Development Manager

Program Director - The Little Gym of Franklin

Research Analyst GRC

Clinical & Market Development Director

Learning and Development Specialist

Client Success Guide

Business Development Manager - Commercial Landscaping

Territory Sales Manager

Division AVP of Revenue Cycle

SBA Loan Portfolio Manager

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