Top 866 Customer experience specialist Jobs in Franklin Tn

Customer Experience Specialist
Quince —Nashville, TN
- $23 an hour
- Remote
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Customer Accounts Specialist
Caterpillar —Nashville, TN
- $74,124 - $118,608 a year
- Pass drug screening
- Office
- Organizational skills
- Health savings account
- Paid holidays
5d
Customer Account Specialist
C.H. Robinson —Franklin, TN
- $17.31 - $36.04 an hour
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
13d
Customer Experience Specialist- Hybrid- Johnston & Murphy
Genesco Inc —Nashville, TN
- Hybrid work
- High school diploma or GED
- Analysis skills
- Communication skills
Quick Apply
Ford Internet Sales Specialist
Ford of Franklin —Franklin, TN
- $100,000 - $250,000 a year
- Full-time
- Sales
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Window Design Specialist
Glass Brothers —Nashville, TN
- $65,000 - $90,000 a year
- Weekends as needed
- Mid-level
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
NEI Instructional Technology Specialist
Noble Education Initiative, Inc. —Antioch, TN
- $60,000 - $70,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
Chemical Account Specialist
Sonny's Enterprises LLC —Nashville, TN
- Clean driving record
- Inventory management
- Mid-level
- Disability insurance
- Health insurance
Window Specialist
Huskey Building Supply —Franklin, TN
- $50,000 - $63,000 a year
- Full-time
- ERP systems
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Accounty Payable Specialist - Vendor Management
GOVX, Inc. —La Vergne, TN
- $25 - $28 an hour
- 8 hour shift
- Background check
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
QC Specialist - Fiber Infrastructure
TELICS —Nashville, TN
- $28 - $30 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
Attorney [Must have professional liability insurance] - Nashville, TN/Hybrid
Software Technology Inc —Nashville, TN
- Contract
- HIPAA
- Mid-level
- Office
Quick Apply
Retail Donor Specialist - Materials Handler Associate/Franklin 2
Goodwill Industries of Middle Tennessee —Franklin, TN
- Weekends as needed
- Bilingual
- Forklift
- High school diploma or GED
Quick Apply
5d
Escrow Specialist
Tennessee Housing Development Agency —Nashville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
9d
Furniture Sales Professional (3+years experience required)
Furniture Wholesale Plus —Hermitage, TN
- $70,000 - $120,000 a year
- Weekends as needed
- Bilingual
- Background check
- Sales
- Employee discount
- Flexible schedule
Quick Apply
Lawn Care Specialist
Second Nature Lawn Care —Spring Hill, TN
- $21 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Health savings account
- Paid holidays
Quick Apply
LARS Support Specialist - Nashville, TN
Software Technology Inc —Nashville, TN
- Mid-level
- SharePoint
- Communication skills
Quick Apply
Technical Specialist, Construction Claim
Travelers —Franklin, TN
- $85,600 - $141,200 a year
- Research
- Mid-level
- High school diploma or GED
- Wellness program
- Paid holidays
Maintenance and Reliability Specialist
BLM GROUP —Nashville, TN
- $25 - $40 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Military
- Health insurance
- Dental insurance
10d
Professional Services Deployment Engineer
CentriServe I.T. —Nashville, TN
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
2d

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Customer Experience Specialist

Quince -
Nashville, TN

Apply Now

Job Details

$23 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Vision insurance
Referral program

Qualifications

Customer relationship building
Client rapport building
High school diploma or GED
Customer engagement

Full Job Description

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

Customer First: We prioritize customer satisfaction in every decision.
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Customer Experience Specialist

Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
Resolve issues with empathy, turning challenges into positive experiences.
Navigate tools efficiently while keeping the human touch.
Share insights and recurring patterns to help improve the experience.
Become a product expert to guide customers authentically.

What Success Looks Like

CSAT 4.8/5
First-Contact Resolution 80%
QA Score 95%
Meets SLAs (chat 60s, email 4h, phone ASA 60s)
Contributes at least one actionable improvement per month

What You Bring

Digital Intelligence: Comfortable adopting new tools to enhance service.
Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
Ownership: Takes full responsibility for outcomes and anticipates customer needs.
Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
Leadership Tracks: Senior Associate Team Lead CX Manager
Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

Impactful work shaping customer loyalty
Culture of ownership and autonomy
Continuous growth in a fast-paced, luxury-brand environment
Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

$23/hour with tenure based increases
Up to $1,000/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Medical, dental, vision, life, disability, 401(k), and more
Referral bonuses of up to $1,000.

Qualifications

Required:

High School diploma or GED
Minimum 4 years of customer service experience
Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Apply Now

Refine Your Search

customer experience specialist jobs in franklin tn

Customer Experience Specialist

Customer Accounts Specialist

Customer Account Specialist

Customer Experience Specialist- Hybrid- Johnston & Murphy

Ford Internet Sales Specialist

Window Design Specialist

NEI Instructional Technology Specialist

Chemical Account Specialist

Window Specialist

Accounty Payable Specialist - Vendor Management

QC Specialist - Fiber Infrastructure

Attorney [Must have professional liability insurance] - Nashville, TN/Hybrid

Retail Donor Specialist - Materials Handler Associate/Franklin 2

Escrow Specialist

Furniture Sales Professional (3+years experience required)

Lawn Care Specialist

LARS Support Specialist - Nashville, TN

Technical Specialist, Construction Claim

Maintenance and Reliability Specialist

Professional Services Deployment Engineer

I want to receive the latest job alert for customer experience specialist in franklin tn

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