Top 24 Help desk analyst Jobs in Franklin Tn

Help Desk Analyst I
Robert Half —Franklin, TN
- $28.50 - $33.00 an hour
- Temporary
- Computer Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Dental insurance
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19h
Help Desk Analyst - Franklin, OH
Software Technology Inc —Franklin, TN
- Mid-level
- Windows
- Travel
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Help Desk Analyst
SpecialtyCare —Brentwood, TN
- On call
- Hybrid work
- Research
- Mid-level
- Office
- Tuition reimbursement
1d
Service Desk Analyst
Metro Nashville Airport Authority —Nashville, TN
- $63,795 - $109,797 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
IT Help Desk Analyst - Nashville, TN/On-Site
Software Technology Inc —Nashville, TN
- Call employer
- Office
- Ability to lift 50 pounds
- In-person
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Client Support Desk Analyst
defi AUTO LLC —Nashville, TN
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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9d
IT Support Analyst
Cooper Steel —Nashville, TN
- Mid-level
- In-person
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Help Desk Analyst - Harrisburg, PA
Software Technology Inc —Nashville, TN
- Call employer
- Research
- Windows
- Microsoft Office
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Service Desk Support Analyst || Nashville, TN || Onsite
INFO ORIGIN INC —Nashville, TN
- $25 - $30 an hour
- Mid-level
- Windows
- Ability to lift 50 pounds
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IT Support Specialist
Equum Medical —Nashville, TN
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- 401(k)
- Paid time off
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Tech Analyst II
OneOncology —Nashville, TN
- Full-time
- Mid-level
- Office
- 3 years
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Encompass Admin & Mortgage Systems Manager
FirstBank —Franklin, TN
- Full-time
- Computer science
- Computer Science
- Research
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13d
UAC Analyst - Mid
Spry Methods —Nashville, TN
- $82,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
3d
UAC Analyst - Mid
Spry Methods, Inc —Nashville, TN
- $82,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- SQL
3d
UAC Analyst - Senior
Spry Methods —Nashville, TN
- $117,000 - $123,000 a year
- Full-time
- 7 years
- Azure
- PMP
3d
UAC Analyst - Senior
Spry Methods, Inc —Nashville, TN
- $117,000 - $123,000 a year
- Full-time
- 7 years
- Azure
- PMP
3d
Senior Digital Scrum Master
Cracker Barrel Old Country Store —Nashville, TN
- Full-time
- Hospitality
- Computer Science
- 5 years
- Employee stock purchase plan
- Disability insurance
2d
FinOps AI / ML Engineer Assoc Director
Accenture —Nashville, TN
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
3d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
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Help Desk Analyst I
Robert Half —Franklin, TN
Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred. Prior experience in help desk, desktop support, computer technician…
$28.50 - $33.00 an hour
Quick Apply
19h
Desktop Support Technician - ONSITE
Ovation Workplace Services —Murfreesboro, TN
Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site…
$39,000 - $48,000 a year
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7d

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Help Desk Analyst
viva —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). Strong communication/leadership skills.
$20.72 - $25.72 an hour
2d
Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
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help desk analyst jobs near franklin tn

Help Desk Analyst I

Robert Half -
Franklin, TN

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Job Details

Temporary | Contract
$28.50 - $33.00 an hour
19 hours ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Desktop computer repair
Technology purchasing
Network troubleshooting
Defect resolution root cause analysis
Computer Science
Smartphone (troubleshooting support)
IT user and group management
Incident report management
Improving system uptime or availability
Laptop (troubleshooting support)
IT system monitoring
Incident management software
Hardware maintenance
Operating system updates
Information Systems
Mid-level
Incident Escalation
IT infrastructure
Bachelor's degree
Internal employee customer service
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Hardware configuration
Customer support ticket management
Vendor relationship management
Vendor communication
Computer Information Systems

Full Job Description

We are looking for a Help Desk Analyst I to provide hands-on technical support across desktop systems, user access, and core infrastructure in Franklin, Tennessee. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues while contributing to stable, well-supported IT operations. Working closely with the broader infrastructure team and reporting to the Infrastructure Manager, this role will help maintain reliable service for end users and internal systems.

Responsibilities:

Investigate hardware, software, and system-related issues by gathering details from users, diagnosing root causes, and documenting findings clearly.
Deliver front-line support for desktops, laptops, and basic mobile device concerns, including setup, configuration, maintenance, and routine updates.
Troubleshoot common problems involving Microsoft 365, Office 365, Microsoft Windows 10, connectivity, and related end-user technologies.
Administer user accounts and access within Active Directory and other internal business applications to support day-to-day operations.
Monitor network and server performance, respond to alerts, and help reduce outages by addressing recurring technical problems proactively.
Record incidents, service requests, and completed work accurately within the designated ticketing system while managing priorities and escalation paths.
Partner with infrastructure staff to support network operations in a mid-sized environment and contribute to improvement efforts for system reliability.
Coordinate with external vendors and service providers to help maintain dependable performance across supported technologies.
Assist with equipment deployment activities, including preparing and delivering computers and laptops for new or existing users.
Recommend needed technology purchases based on user demand, support trends, and operational requirements.
Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
Prior experience in help desk, desktop support, computer technician, or general IT support work is preferred.
Working knowledge of Active Directory, Microsoft Windows, Windows 10, and service desk ticketing practices.
Ability to troubleshoot multiple technical issues efficiently and determine when escalation is required.
Familiarity with network and server support in a business environment.
Strong verbal and written communication skills with the ability to support users clearly and professionally.
Proven ability to stay organized, manage competing priorities, and perform effectively in a fast-paced team setting.
Ability to stand, bend, squat, and lift IT equipment as needed for deployment and support tasks.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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Refine Your Search

help desk analyst jobs in franklin tn

Help Desk Analyst I

Help Desk Analyst - Franklin, OH

Help Desk Analyst

Service Desk Analyst

IT Help Desk Analyst - Nashville, TN/On-Site

Client Support Desk Analyst

IT Support Analyst

Help Desk Analyst - Harrisburg, PA

Service Desk Support Analyst || Nashville, TN || Onsite

IT Support Specialist

Tech Analyst II

Encompass Admin & Mortgage Systems Manager

UAC Analyst - Mid

UAC Analyst - Mid

UAC Analyst - Senior

UAC Analyst - Senior

Senior Digital Scrum Master

FinOps AI / ML Engineer Assoc Director

Epic Healthy Planet Analyst II

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