Top 37 Service desk support Jobs in Franklin Wi

IT Field Support Technician
HCL Technologies Limited - Business Services —Milwaukee, WI
- $35,000 - $66,000 a year
- Email
- Computer Science
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Field Service Technician
HCL Technologies Limited - Business Services —Milwaukee, WI
- $42,000 - $68,000 a year
- Email
- Computer Science
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Technician I
SKYGEN USA —Menomonee Falls, WI
- $19.61 - $29.41 an hour
- Full-time
- Hybrid work
- Office
- Windows
- Analysis skills
- Work from home
6d
IT Help Desk Technician
Tabak Law, LLC —Mt Pleasant, WI
- $20 - $24 an hour
- Part-time
- Background check
- Computer science
- Computer Science
- Employee assistance program
- Flexible schedule
Quick Apply
11d
IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- In-person
- Health savings account
- Disability insurance
Quick Apply
IT Support Specialist
Bear Country Inc —Caledonia, WI
- Full-time
- Computer science
- Computer Science
- Computer literacy
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Senior IT Service Desk Technician
Old Republic Risk Management —Brookfield, WI
- $80,000 - $90,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Windows
- Profit sharing
- Health savings account
Deskside Technology Analyst
Foley & Lardner LLP —Milwaukee, WI
- $58,100 - $81,300 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
IT Service Desk Analyst II - Milwaukee
Enerpac Tool Group Corp —Milwaukee, WI
- $26 - $36 an hour
- Weekends as needed
- Mid-level
- Office
- Analysis skills
ERP & IT SUPPORT SPECIALIST I-III
Rundle-Spence Mfg Co —New Berlin, WI
- Full-time
- Hybrid work
- Google Workspace
- Mentoring
- Training & development
- Profit sharing
- Health savings account
Quick Apply
11d
Desktop Support
ATC —Milwaukee, WI
- Overtime
- Background check
- Management
- Office
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK
Froedtert Health —Menomonee Falls, WI
- $24.05 - $38.48 an hour
- Weekends as needed
- Mid-level
- Military encouraged
- Computer skills
- Continuing education credits
- Disability insurance
Baird Online Support Specialist
Robert W. Baird —Milwaukee, WI
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
IT Helpdesk Specialist
The Bartolotta Restaurants —Milwaukee, WI
- Weekends as needed
- Hospitality
- Azure
- Microsoft Outlook
Quick Apply
Help Desk/Network Technician
City of Kenosha —Kenosha, WI
- $4,558 - $6,794 a month
- Full-time
- Office
- Criminal background check
- Entry level
12d
Service Desk Support Manager
Trusted Fraternal Life —Milwaukee, WI
- 7 years
- Experience equivalent to degree accepted
- In-person
Quick Apply
Sr. Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $53,900 - $67,400 a year
- 5 years
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Service Desk Technician II
Materion Advanced Chemicals Inc —Milwaukee, WI
- Full-time
- Mid-level
- Windows
- Military encouraged
Quick Apply
14d
IT Service Desk Technician
LANDMARK CREDIT UNION —Brookfield, WI
- Weekends as needed
- 5 years
- Office
- Windows
Quick Apply
11d
PC Specialist I- Milwaukee
Godfrey & Kahn, S.C. —Milwaukee, WI
- Maintenance
- Office
- Experience equivalent to degree accepted

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service desk support jobs near franklin wi

IT Field Support Technician

HCL Technologies Limited - Business Services -
Milwaukee, WI

Quick Apply

Job Details

Full-time
$35,000 - $66,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Customer communication

Full Job Description

Minimum Experience 3+ Years of Field Services/Support Technician

As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers.

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team

Desired Qualifications:

BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience
One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Provide assistance for network relates issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel partner and different team.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $35,000.00 - $66,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Work Location: On the road

Quick Apply

Refine Your Search

service desk support jobs in franklin wi

IT Field Support Technician

Field Service Technician

Help Desk Technician I

IT Help Desk Technician

IT Desktop Support Technician

IT Support Specialist

Senior IT Service Desk Technician

Deskside Technology Analyst

IT Service Desk Analyst II - Milwaukee

ERP & IT SUPPORT SPECIALIST I-III

Desktop Support

EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK

Baird Online Support Specialist

IT Helpdesk Specialist

Help Desk/Network Technician

Service Desk Support Manager

Sr. Desktop Support Technician

Service Desk Technician II

IT Service Desk Technician

PC Specialist I- Milwaukee

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