Top 40 Service desk support Jobs in Franklin Wi

IT Support Desk Engineer I
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Analysis skills
- Travel
- Conflict management
- On-the-job training
Quick Apply
Customer Technical Specialist
Peraton —Franklin, WI
- $39,000 - $62,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
7d
Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
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Technology Support Analyst (On-Site)
Foley & Lardner LLP —Milwaukee, WI
- $58,100 - $81,300 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
Customer Support Specialist
DEALERLOGIX LLC —Milwaukee, WI
- 8 hour shift
- Hybrid work
- Computer networking
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Help Desk Coordinator | Onsite @ Alverno College
Ellucian —Milwaukee, WI
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
IT Support Specialist
Bear Country Inc —Caledonia, WI
- Full-time
- Computer science
- Computer Science
- Computer literacy
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Senior Desktop Support Analyst
UW Credit Union —Wauwatosa, WI
- From $75,800 a year
- Full-time
- Office
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
6d
Dispatcher
TeamLogic IT, N. Milwaukee, WI —Germantown, WI
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
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Help Desk Engineer
Heritage Senior Living —West Allis, WI
- 8 hour shift
- Ability to walk for extended periods
- Research
- Mid-level
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IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- Associate's degree
- Health savings account
- Disability insurance
Quick Apply
Desktop Support Analyst (Entry-Level / IT Help Desk)
SMARTMD —Glendale, WI
- $16 - $18 an hour
- Part-time
- Customer service
- Windows
- SQL
- Health savings account
- Health insurance
Quick Apply
10d
3rd Shift - Support Specialist Entry Level
Integrated Systems Corp. —Mequon, WI
- $45,000 - $55,000 a year
- Overnight shift
- Computer science
- Computer Science
- Windows
- Profit sharing
- Health insurance
Quick Apply
Help Desk Support/Specialist - Pleasant Prairie, WI
BD —Pleasant Prairie, WI
- Weekends as needed
- Schematics
- Computer literacy
- Mid-level
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
Service Desk Support Manager
Trusted Fraternal Life —Milwaukee, WI
- 7 years
- Experience equivalent to degree accepted
- In-person
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Sr. Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $53,900 - $67,400 a year
- 5 years
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Software Support Technician
TEKLYNX —Glendale, WI
- $19 an hour
- Full-time
- No experience needed
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
7d

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service desk support jobs near franklin wi

IT Support Desk Engineer I

HEARTLAND BUSINESS SYSTEMS LLC -
Pewaukee, WI

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
Employee relationship building
Conflict management
Network infrastructure management
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
Contribute and enhance internal department process/system documentation.
Follow policies and procedures on a department and per client basis.
Monitor email and phone for client communications and respond in a timely manner.
Maintain up to date records of customer technical information as it relates to servers, applications, infrastructure, and remote support instructions.
Be part of an on-call after-hours rotation with other members of the team one (1) week at a time.
Ability to travel to customer sites to provide end user support.
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned.

Requirements:

Competencies

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

1-3 years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

3-5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
1-3 years’ experience working in a customer facing IT service role
Intermediate knowledge of the following: Microsoft Windows Operating System, core server administration within Microsoft Windows Server, Mac OS, Mobile operating system (apple iOS and Android)
Intermediate knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Strong troubleshooting and analytical skills with a customer-focused approach to resolving technical issues
Proven experience effectively addressing customer concerns through clear communication and a service-first mindset

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in technology related field.
Two or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Intermediate knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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Refine Your Search

service desk support jobs in franklin wi

IT Support Desk Engineer I

Customer Technical Specialist

Helpdesk Technician

Technology Support Analyst (On-Site)

IT Help Desk Analyst 1

Customer Support Specialist

IT User Support Specialist II

Help Desk Coordinator | Onsite @ Alverno College

IT Support Specialist

Senior Desktop Support Analyst

Dispatcher

Help Desk Engineer

IT Desktop Support Technician

Desktop Support Analyst (Entry-Level / IT Help Desk)

3rd Shift - Support Specialist Entry Level

Help Desk Support/Specialist - Pleasant Prairie, WI

IT Support Desk Technician II

Service Desk Support Manager

Sr. Desktop Support Technician

Software Support Technician

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